• Owned the strategy, roadmap, and vision for Business Operations and Optimization product suite including Financial Analytics, Inventory Management, Marketing and Customer Acquisition, and Product Information Management• Increased weekly active users of the Financial Analytics tool by 38% in 6 months• Mentored and lead a team of 3 Product Managers and a Product Owner across two continents to build a full suite of tools that our customers love (55 NPS score)• Managed technical integration relationship with Amazon including identifying limitations in APIs, bugs, and additional data/feature requests to enable future Helium 10 tools• Increased total connected Amazon tokens 22% in 6 months, driving stickier and more engaged customers

• Develop and execute product roadmap, including fulfillment, scheduling, and payment platforms• Launched workflow platform for technicians resulting in improved consumer experience, reduced costs, increased accuracy of platform information, and improved analytics capabilities• Implemented integrated payment platform into consumer and internal platforms, streamlining technician onsite processing and reducing financial reconciliation time• Implemented payment tokenization platform to allow for flexibility of payment gateway which enabled savings of 25% on payment processing fees by adding payment gateway switching intelligence• Integrated Affirm (buy now pay later) into the payment platform to increase customer payment options• Lead Product Operations Analyst/Associate PM and mentor Product and Senior Product Managers

• Built the foundation of RepairSmith’s platform including Consumer and Enterprise facing account platform, from request funnel to vehicle and appointment tracker, allowing customers to more efficiently book and track their requests• Launch scheduling platform, scaling from 3 Vans and 6 Technicians to over 70 Vans and 90 Technicians across 6 states delivering over 90% of company revenue• Enhanced scheduling logic to increase Appointments / Day by 32%• Launched SEO platform with localized and repair-specific content with over 300+ localized pages and 10,569 repair content pages indexed and 27K pages total published

• Designed and managed the process for new account launch and clinical trial management• Successfully launched Klue's second core product, a medication adherence app• Created and led the beta program to gather user feedback, test product results, and optimize user management processes• Established and analyzed product performance metrics to monitor and optimize user engagement• Developed user facing contents, including installation guides, onboarding videos, and FAQ documents

• Managed a team of account managers and sales representatives to grow and optimize the network of qualified technicians• Scouted and managed partnerships developments in existing and adjacent markets, key partnership deal included Amazon Key• Launched Amazon Key partnership from within three weeks, operationalized and optimized the entire business workflow, the first new vertical for iCracked

• Transformed technician app and scheduling platform - Moved iCracked dispatch platform from as-the-crow-flies radius lead based to self-scheduled with zip code and predetermined schedule-based service areas - Updated UI and UX to increase improve technician productivity - Increased speed and reliability of web-based scheduling platform by removing externally dependent network calls for crucial scheduling platform• Launched and managed partnership program with Asurion insurance company• Redesigned Homepage, Product pages, and Technician profile pages - Moved front-end infrastructure from Angular to React and decreased site load speed 50% - Increased web traffic 21% and customer request conversions 105% • Managed the creation of iCracked device protection plan product from ideation to commercial product - Created customer facing portals for management and enrollment of protection plans - Built back office claims portal and reporting infrastructure, including claim processing UI and new plan enrollment systems

Implemented and owned a portfolio of 87 accounts including GE, Dell, Teach for America, Ameriprise

Promoted to develop and deliver insights on the universe of career opportunities for our exclusive community of elite sales talent. Leveraging our proprietary Force.com platform and 24/7 data team, I'm charged with helping deliver an unrivaled level of transparency on every growing sales company good and bad, ensuring our Lions join only the best and avoid the worst.I joined the company as an early salesperson to help develop our community of Lions in the Bay Area. The Lions is an angel-backed startup in San Francisco building a dominant data-driven hub of greater career opportunity for elite sales talent nationwide. We've connected reps with the Founders, CEOs, and VPs of over 40 blue-chip angel and VC-backed startups with $1.2B in capital.