Scott Johnson Email & Phone Number

Lisbon, Portugal

The Anti is a world-class service company on a mission to upgrade the employee experience with the perfect combination of HR thought leadership and ServiceNow expertise.

Project Manager - [PRIVATE]* Managed prioritization, backlog, story grooming of all projects related to ServiceNow ITSM, HR, CMDB, Change and other modules consisting of more than 300 stories.* Helped to create an overall methodology for Agile development including creating sprint cycles, cadence, and release management.* Worked with stakeholders to understand and offer solutions within a best practices framework for ServiceNow development and deployment.Project Manager - [PRIVATE}* Managed onboarding of team projects to work with stakeholders to design, implement, and deploy custom solutions within the ServiceNow platform.* Worked with various stakeholders to manage projects in relation to Virtual Agent, Live Agent Chat, CMDB, and ITSM.* Managed all projects leveraging Agile methodology.* Awarded multiple performance awards for service excellence.

Seattle, Washington, United States

* Managed the ServiceNow team and Enterprise Application Support team and provided Project Management oversight of all project management needs utilizing Agile methodology including Kanban, Sprint planning, and daily standups to ensure that stories and projects were delivered and communicated in a timely manner. * Groomed and prioritized a backlog of more than 50+ stories with items that had been in wait for over 2+ years in less than 3 months resulting in a more contemporary backlog of items to be released. Implemented new development workflow process for feature and story delivery to increase communication and efficiency and to decrease time to deliver. * Partnered with multiple Business and IT stakeholders to identify process improvements and cost savings by leveraging ServiceNow. This included design reviews and proposals which were translated into stories resulting in deliverable functionality.to the platform. Ran metrics and reporting against ServiceNow to determine opportunities for improvement from a data driven approach and translated those into actionable stories that were in turn prioritized and delivered by the team.* Documented a ServiceNow platform roadmap to communicate and plan new features and improvements while maintaining the ability to support break/fix issues and deliver on stakeholder requests in a timely manner.* Engaged with stakeholders to improve the perception and instill confidence companywide with the ServiceNow platform by utilizing newly implemented streamlined workflows to meet commitments.

Seattle, Washington, United States

* Performed administration and development for ServiceNow. Implemented and coordinated a complex GDPR workflow for external user requests for data privacy. Assisted with the design and planning with stakeholders to ensure accuracy and efficiency. * Responsible for the overall process for all enterprise applications owned and supported. This included the management and coordination of onboarding new applications and handling the complete lifecycle process from contract negotiations with the vendor, designing, architecting, deploying, training, documenting and maintaining. * Successfully managed the process, planning and execution of migrated applications from our datacenter to AWS. Created the project planning from end to end and coordinated with all stakeholders for timely delivery. This was performed leveraging infrastructure as code (Terraform) to create highly optimized solutions with the aim of creating a fully self-healing environment.* Solely developed a custom solution via scripting to convert and migrate the company intranet from Socialtext to Sharepoint Online. This included the development of custom conversion of all html from page to page, permissions, groups, etc. This included over 35,000 assets successfully converted and migrated.* Solely developed a custom script and process to automate account management between Workday and Active Directory.

Redmond, Washington, United States

* Provided support for Windows 8 production services and Windows Online (windows.microsoft.com) hosted across more than 1600+ servers to maintain a goal consistent uptime and performance.* Developed and adapted a system of providing updates to all servers to automate the patching process, which tied into and accessed various existing tools and systems to provide reporting, status, assignment of servers to individual technicians, and error handling. In conjunction, a front-end interface to administer the entire process was implemented for usability across the team. This was developed and adapted by myself utilizing and integrating tools such as Powershell, SQL, IIS, C#/ASP.NET, F5, NLBS, and an array of internal tools.* Analyzed environment requirements creating tools to facilitate a variety of tasks including but not limited to server audit and administration of Windows 2008 services (SQL, IIS, etc). The majority of these tools were developed utilizing Powershell. These tools were adopted and made available across the team.* Demonstrated proficiency of working in a large-scale production environment utilizing various tools for redundancy, load balancing, remote administration, multi-server administration.* Worked with developers to participate in deployments for software updates and rollouts.* Provided 24/7 on call support for high priority customer facing issues.