4 month contract, leading 3 pods to support the transformation of Symetra's Retirement Ecosystem (FAST). Facilitated the launching of new/enhanced annuity products, operational scaling and enhancing the user experience.- Applied the use of Sprint Goals, Hourly tracking via tasking- Implemented Daily Burndown charts, daily visibility to Retrospective outputs, - Separated the use of iterations from time-boxing to focusing on what software was being delivered- Drove adoption of a definition of Dev Done between definition of Ready and Definition of Done to provide leadership visibility to value being delivered, not value being implemented.- Championed blended grooming sessions between BAs and Developers- initiated backlog organization techniques to provide visibility to next up items, allowing POs to organize future work and to communicate priority without the use of email- implemented Sprint Kickoff events to include celebration of accomplishments, review of unachieved commitments, review of next Sprint's scope and commitment of next work items.- engaged the team to use tasking to develop and document the "path to done" for their story items.- developed a POC to move Sprint Scope management back into ADO and out of manual spreadsheets using tags to track Sprint planned, unplanned, rollover and reprioritized items.- Developed a POC for providing shared ADO boards for each team, providing team-level visibility to cross-Pod teams without impacting existing Pod functions

Fortune 500; Providing facility mgmt. services, approaching $8B in revenue (2023), with 100,000 employees across the US, UK & Ireland.Using SAFe Agile principles, led the execution of strategic initiatives for mobile app, software development, master data, & data governance areas. Provided Agile coaching as Scrum Master and Release Train Engineer.• Championed adoption of Agile & hybrid SAFe methods throughout a deeply waterfall-rooted organization.• Providing Agile coaching and leadership as both Scrum Master and Release Train Engineer.• Successfully launched a custom Microsoft-based mobile application, intended for 100,000 users, integrating payroll timekeeping, team communications, shift handover, employee recognition and training.• Launched Master Data Management (MDM) and supported Data stewardship and Data profiling processes.• Released 3 MDM and DQM domains (B2B Customer, Employee, Supplier), concurrently. • Coordinated the launch of both the Data Governance and Data Quality Organizations (DQI, DGO).• Leveraged and standardized both JIRA & Azure ADO platforms, improving overall project tracking.• Projects included an Azure-based custom application, projected to generate $1B revenue by 2028, to integrate Parking Operations (PARCS, Online booking, PGS, Valet, Electric Vehicle charging).

International consulting firm focusing on boutique CRM implementations, DevOps, Testing and Managed Services.Directed the implementation of both custom and OOTB solutions to achieve client deliverables for CRM and online presence. Projects encompassed clientele in retail, insurance, healthcare, energy and B2B verticals.• Ran diverse project teams consisting of developers, product managers, business analysts, process owners and architects, oftentimes across multiple time-zones and continents.• Leveraged Agile/Scrum ceremonies (sprint kickoffs, standups, story refinement, demos, & retrospectives) through Project Kickoff, Discovery, Design, Development, Deployment, Testing, and Go-Live phases.• Assisted with data normalization to support MDM and data lake implementations.• Managed contract documents including work estimates, SOWs, and change orders.• Responsible for all aspects of project delivery, communication, budget and resource management.

A community-treasured "Intentional Venue" space, comprised of hand built structures and sprawling gardens. Founded on the principles of Grace and Integrity, the Farm practices sustainable, regenerative, farm-to-table farming and is dedicated to resource conservation. The Farm sells eggs, honey, flowers and produce, and provides a place for local artisans to display their wares.Tasked with enriching the intrinsic connections between all things, the Farm also provides a location for other intentional groups to gather, supporting social, spiritual, professional and other shared-interest events of all kinds.

Feasibility Study for the establishment of Steamboat Island Farm

Start-up broadband service provider in CA, WA, & OR, focused on exceeding 25%+ annual growth rates. Valued at $2.36B (late 2017).CRM Product Owner. Supported the newly acquired Colocation Sales Team, responsible for compensation, systems integrations, analysis, budget and quota setting, & pricing approvals. Also supported sales tools across the Commercial Org.• Realized +$35M in revenue by launching a new CRM platform & standardizing business practices.• Implemented contract automation, reducing Quote-To-Cash briefcase timeframes by 8-10 days.• Streamlined the Configure-Price-Quote process between Sales and Engineering, going from an email-centric design to a SaaS CRM-based tool, reducing time to quote by an additional 2-3 days.• Built out a new pricing Discount & Promotions engine, enabling Product Management and Sales Leadership to identify & implement scenario-specific pricing strategies on-the-fly.• Directed the work of a team of 5 programmers, leveraging daily Scrums and agile software methodologies.• Saved $175K through negotiating software license fees and software developer contracts.• Designed, modeled and launched new comp plans & platform, automating comp calculations & reporting, ensuring 100% accuracy & eliminating costly legal exposure.

Product Owner / Solution Owner for Order Management, BSS/OSS and workflow systems, supporting pre-sale to post-implementation. Led cross functional teams to define National process standards & implement process changes. Identified opportunities to automate and streamline best practices. Analyzed, executed and measured results of changes.• Facilitated project teams to design and execute continuous improvement plans across Commercial Sales.• Identified local, regional, and national workflow process standards for all Sales and Implementation teams.• Served as President of the National Change Caucus for 3 consecutive years, leading a team of 50+ business owners in arbitrating and governing the execution of proposed business process changes.• Implemented 31 code releases, 43 new product launches & 56 workflow revisions.• Founded the Southwest Region, documenting business processes, gaining consensus on best practices, and scripting all system requirements to merge all commercial depts. across AZ & LV markets.• Served as Change Ambassador, championing change management and adoption of new policies and processes, supporting the formation of National Centers of Excellence.• Led a team of 40+ Product Mgrs across 21 unique regions to establish a National Product Catalog.• Scripted the alignment of 18 disparate SQL Server platforms into one consistent and uniform platform.• Authored a Sales prospecting application, supporting more than 200 Sales & Marketing users.• Defined and implemented national standards for monthly sales quotas processes and practices.• Saved over $250K in headcount costs through scripting and automation.• Implemented audit processes to ensure smooth daily operations across the Cox Business organization.• Authored hundreds of various excel and access applications, dozens of UDFs, tens of thousands of lines of visual basic coding, and enough SQL to render it a second language.

Managed all facets of variable pay. Leveraged data models around pay, people, and performance. Created systems to support plan & pay administration. Consulted with Leaders to ensure alignment with business objectives.• Administered a $17M budget by designing and implementing all residential variable pay plans.• Realized >$3M OCF savings by correctly modeling comp plans to business objectives.• Saved $150K in headcount by automating compensation processing for 1500+ plan participants and standardizing the maintenance of 1,000+ plan documents & calculators, and ensuring 100% accuracy rates.• Executed annual merit processes across an organization of 3500+ individuals.• Implemented a national standard base & variable pay playbook.* Increased sales productivity and improved customer experience by reorganizing the customer transfer process under a new specialized dept.* Composed and coordinated communication strategies during mergers & reorgs.* Developed impact analysis on the implementation of the first downsizing event in company history.• Reorganized Direct Sales teams, including remapping 22 positions, job codes, groups, families and pay analysis.• Implemented Bonus and Variable pay audits, uncovering and addressing a >5% discrepancy in processing, including identifying issues with compensation gaps post-termination.• Implemented Oracle Incentive Compensation (OIC) software.• Authored a solution that allowed Oracle plan components to cross multiple overlapping transaction periods.• Defined and managed all groups, roles, positions, plans, participants, periods, etc.

Invented new metrics & competencies for Residential Sales and Marketing, aligning them across comp plans, contests and accountabilities. Authored databases & tracking systems. Created models & forecasts for Sales, Marketing, Finance and Compensation. Defined sales server architecture and data schemas.• Grew annual revenue by $200M (3.6%+8.4%) by launching and leading a brand new team of 7 outbound sales reps, implementing a new auto-dialer platform (from RFP thru Acceptance & Adoption), and launching a company-wide lead generation program.• Increased Sales Ops resource capacity >20 fold by automating the majority of the team's daily activities.• Collaborated in the merging of the Tucson and Arizona billing system (Netcracker ICOMS).• Executed the rollout of chargebacks across the entire Arizona residential organization by implementing Callidus commission software, increasing sales stickiness by >10%.• Lowered OPEX, reduced truck rolls & decreased sales cycle by authoring an error/quality tracking system.• Implemented a quarterly nominal ranking system, through concept, design, testing, rollout, and adoption, to measure employee efficiencies, increasing knowledge and effectiveness of the sales floor.• Modeled, implemented and calculated commission plans for 150+ sales reps.• Authored a database platform that integrated financial, compensation and production data together, providing front-line & leadership visibility to all sales performance measures, KPIs, contests, & reports.• Created and maintained more than 300 unique recurring analyses and reports.