Scott Wig, Pmp Email & Phone Number

Mississauga, On, Ca

• Planned, managed and executed over 100 different projects for clients, directly managing each project’s scope, timelines, critical path, risks, conflicts, constraints, dependencies, procurement, contracts, cost, performance and quality, as well as the communication channels, actions and commitments of all stakeholders and skilled staff within the virtual team. Drove business partnership strategies and initiatives across various website and digital asset launches, events, and media campaigns, achieving key milestones on time amid changing scopes, budget constraints and conflicting stakeholders; managed a $1.2M USD annual project budget and earned over $50M USD return on investment (ROI).• Developed and implemented a department-wide project management oversight system that tracked and integrated critical project data including Earned Value, ROI, trends, risk status, variances, and historical information etc., into a database, for up-to-date management and client reporting. This enabled stakeholders to offer recommendations to support project change requests, flag conflicts and make Go-No-Go decisions based on data-driven insights. • Established and implemented several department-wide tools and processes that provided a framework for continuous improvement of the project management program including an internal audit process of project initiatives throughout the year, against company standards and project management methodologies. An analysis of audit results identified priority areas for business process improvement, in areas such as scope creep, risk identification, cost overruns, and re-work. This led to the design and implementation of 15 new internal business processes and additional training elements that resulted in an 87% increase in project effectiveness and quality.

Mississauga, Ontario, Canada

• Managed the digital content and functionality enhancement projects for “Atmazphere”, Mazda’s employee enablement intranet site. This included a full re-branding of site content and digital assets as well as video player enhancements and the implementation of new interactive reporting tools. Enhancements were added on time, on budget, and on scope despite resource and budget constraints and while mitigating an unforeseen risk of a critical infrastructure change by Google. Site metrics showed an 80% adoption of the reporting tools within the first month of launch, resulting in reduced dealership monthly sales reporting time by 1 week.

• Managed a roster of 350 temporary warehouse associates on behalf of the client, including recruitment, dispatching and cancellation of assignments, payroll inquiries, disciplinary actions, incident investigations and reporting, new-hire orientation and onboarding, and Health and Safety Training. This alleviated the HR burden on the client as well as ensured reliable employees were placed into job assignments.

• Effectively handled approximately 25-30 incoming calls from satellite TV customers on a daily basis, regarding a wide variety of technical and customer service issues and inquiries. Interpreted customers’ symptoms over the phone to determine the root cause, guided them through appropriate diagnoses and then resolved the issue with the appropriate technical-, product- or service solution, that was required to ensure “one-call” complete resolution, and offer an exceptional customer experience.• Carefully annotated each interaction and reported the feedback to the product development and marketing teams, which ensured that they were analyzed to provide insights into the current issues and needs of the customers.

Toronto, Canada Area

• Coordinated the content creation and execution of advertising client promotional TV, digital and social media campaigns.• Coordinated the execution of the “Sons of Guns” episode promoting the release of Sony Pictures’ “Total Recall” re-make, and the “#mydreamtotalrecall” Twitter contest, resulting in over 90 submissions to win two sneak peek passes. • Consulted with Mr. Lube executives to storyboard and script content for onscreen banner ads for the peak viewership hours during Shark Week, thereby increasing brand exposure and market reach.

• Supported the Public Sector Marketing Manager in executing the “Citizens’ Reference Panel” campaign, bringing together a group of everyday Ontario citizens, for discussion and a formal recommendation that was submitted to the Ontario Minister of Health, to improve Ontario’s healthcare funding and service deficits.

• Managed the development of product samples and prepared sales decks and sell sheets including market research, industry trends, and competitive SWOT analyses, to highlight the sales potential of such new products.

Mississauga, On

• Coordinated logistics for IBM’s International Business Partner Roadshow.