Lead cross-functional HR projects that support the attainment of business and HR objectives. Responsibilities include: organize, direct, manage, control and execute the activities of assigned projects and/or processes in order to ensure that activities are completed on time, and within stated strategic and business goals and objectives.

Act as a strategic liaison across functions, operational areas and lines of business to facilitate the change management process within Business Banking. Identify, highlight and champion opportunities to simplify processes, reduce risk and improve controls.

Plan and manage cross line of business projects. Manage diverse business initiatives in support of consumer and business banking strategies such as improving client experience, establishing an effective risk control environment, improving process effectiveness and efficiency, and addressing regulatory/compliance requirements and change impacts

Manage day to day activities of the $58 million Columbus Square Branch in Columbus, OH. Coach and lead the four Personal Banker sales team on key sales behaviors. Facilitate the integration of three business partners with sales staff to grow balances, increase production and improve year over year revenue. Coordinate the hiring, development and performance management of 10 Full Time Equivalent. Manage daily activities to the Chase Management Cycle to acquire and deepen customer relationships by delivering a Great Customer Experience.

Managed sales activities of 14 retail banking centers consisting of 113 Full Time Equivalent, $572 million in deposit balances, $224 million in loan/line/credit card balances. Achieved annual revenue exceeding $28 million. Coordinated the hiring, development and performance management of 14 branch sales managers and 2 financial advisors.• Achieved 4 consecutive years of growth in deposit balances (in excess of $17 million annually) and loan/line balances (in excess of $30 million annually) by implementing and coaching to consistent sales routines and behaviors.• Increased investment revenue 32% between 2006 and 2008 by fostering stronger collaboration and accountability between the branch sales managers and the financial advisors.• Increased market share and acquired new households through the successful opening of 3 de novo banking centers over 2 years.• Improved employee engagement to 1% below Gallup 75th percentile by focusing on clearly established expectations, employee development, team collaboration and recognition.

Managed sales activities of 13 retail banking centers in 4 community markets and 1 metro market. Served as a member of the regional senior management team and participated in strategic planning and decision making for the region. Co-managed the sales activities of the mortgage loan officers in the Ohio Bank Region.• Exceeded 2003 district annual investment revenue goal by 48% thru talent development of platform licensed bankers and accountability of financial advisors.• Increased consumer loan production for Central District by 82% for 2003 vs. 2002 due to implementation and coaching of the Cohen Brown Sales activities.• Improved mortgage sales production by cross-pollinating the best practices of veteran mortgage loan officers to new mortgage loan officers in expanding markets.

Managed the retail banking activities for the 4 branches in the Central Area, as well as, managed the day-to-day activities of one financial center. • Increased small business sales in area by coordinating business call blitzes and holding branch managers accountable for business calling activities.• Underwrote and approved consumer loan requests for my financial center as well as the financial centers in my area.

Managed the day-to-day activities of the Bethel Rd. financial center. Managed all consumer and mortgage loan requests.• Developed employees for advancement to office manager by coaching and developing their sales and leadership skills.• Promoted to Area Sales Manager due to successful adoption and execution of the sales leadership routines taught in the Cohen Brown Sales Training.

(State Savings Bank acquired by Fifth Third Bank June 1998)Managed day-to-day operations of the $90+ million branch, including staff scheduling & customer service issues.• Developed management trainee skills by assisting in the training of the Branch Officers.• Reduced losses by managing the collection of delinquent mortgage and consumer loans.

Assisted Business Development Manager with construction draws, appraisals & loan production – including application, processing and closing. Completed training in all roles in the branch up to branch manager. Received promotion after 18 months to Branch Manager of the Fishinger Rd. branch.

Maintained work flow & time service on all consumer disputes regarding the credit report. Conducted consumer interviews both in person and over the phone. Approved any deletions or changes to credit reports. • Ensured accuracy by reviewing all work completed by employees.• Ensured quality of service by monitoring consumer in person and phone interviews and coached employees upon completion.