Scott Pierce Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

Operations Manager, 2018-2021Management of 15 direct reports including daily resource management in a dynamic and seasonal environment Responsible for hiring CDL drivers, mechanics, yard workers, handyman and leads Design and implement new hire training manuals Timecard and payroll approval Oversee all equipment (semi tractors, dump truck, garbage truck, volumetric mixers, wheel loaders, forklifts) includingpreventative maintenance, scheduling repairs, ordering parts, and sourcing equipment replacements Facility management and building maintenance of 7 buildings Vendor ordering and Inventory

Franklin Park, Illinois, Us

Responsible for gathering information and data from customers, technicians, and sales personnel, researching parts, labor and times, compiling data and preparing presentable quotations. • Open and close work orders.• Direct technicians, schedule service work, arrange transportation and hauling for shop repairs, rentals, and re-locations.• Conflict resolution (jobs, services, and billing). Issuing and writing credits.• Working with, and coordinating details of the day to day business with all customers, and internal company departments.• General liaison between company and customer.

Franklin Park, Illinois, Us

National lift truck inc., Franklin Park, IL 2014 to 2018National Lift truck is a forklift and aerial equipment dealer, specializing in sales parts, and service with a strong focus on rental and hauling.CSS Manager, 2015 to 2018• Responsible for securing new service accounts, managing customer service technicians, the Service Writer and Service administrator. • Acting as a liaison between the customer and company, managing all aspects of the jobs from arranging in and outbound freight, inspections and quoting, all correspondence via phone and email, billing, invoicing, and dispute resolution. • Manage, view, and update reports for current jobs and workload, quarterly and year end goals. • Work with upper management and A/R collecting past due invoices, and planning continued process improvement. • Perform yearend reviews and evaluations of reporting employees.Service Writer, 2014 to 2015• Collect and gather work orders / PM and convert requests into quotations. Format and present customer friendly quotations via email or fax to customers. • Follow up and convert approved jobs to active work orders. • Place parts orders, and assign technicians. • Work with dispatch, technicians, and customers to schedule repairs.

Livonia, Mi, Us

Responsible for managing a service department with 31 staff. Duties include maintaining profit margins; hiring, training and developing service technicians, apprentices and administrative staff. Oversee repair jobs from inception to invoicing.• Significantly grew service department by 63%; exceeded performance goals by increasing customer base leveraging after market sales department and effectively managing customer accounts.• Mentor service technicians; provide coaching on phone courtesy, troubleshooting and onsite general manager support to install $1M + capital equipment.• Provide excellent customers services by visiting customer site to facilitate conflict resolutions concerning staff, billing, scheduling, fleet management and other complex matters.• Reduce or control costs by effectively negotiating parts and labor with OEM’s and warranty administrators.• Effectively manage budgets; read forecasts or quarterly statements and take corrective actions.• Achieve compliance standards; perform and maintain quarterly safety inspections and records.• Maintain strong working relationships with internal departments: parts, sales, rental of new and used equipment and aftermarket support.Shop Manager, 2010 – 2011Responsible for the shop operations, equipment maintenance and personnel. Duties included scheduling repairs, arranging cartage ,writing and executing quotations. Supervised shipping and receiving. Assigned jobs to technicians and assisted securing parts and support.• Improved services by collaborating with out-of-state sales support teams in scheduling new equipment installations, demo’s, pre delivery inspections and initializing warranties and deliveries. • Streamlined operations; tracked and maintained preventative maintenance and maintenance records for new, used and rental equipment.• Controlled cost by efficiently maintaining the physical building and equipment..

Responsible to sustain and grow the operations of a small business. Special assignments involved motivating personnel, managing customer accounts and developing growth opportunities while business was for sale. Day-to-day duties involved managing eight service technicians. Responsible to schedule, dispatch, train and develop staff. Prepared service quotations, invoices, negotiated large contracts with key customers and managed customer relationships.• Successfully attained productivity goals and contract requirements while managing a significant change in business ownership.• 90% of key personnel continued working for company after business sale.• 90% of customers renewed business contracts.• New business increased by 10%.

Responsible to move and install machinery at trade shows. Constructed main structures on commercial building projects. Traveled 25% of time and worked with teams from multiple trades.• Successfully installed trade shows in Chicago: Auto Show, Machine Tool, Restaurant Show, etc.• Effectively worked on multimillion dollars jobs involving skyscraper, hotels and rental properties.• Proficient at reading plans and blueprints.

Diploma, Network Engineering

Certificate, Sales Training

Credits, General Education

Diploma