Scott Rouse Email and Phone Number
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I build and grow effective Sales, Customer Success, and Account Management organizations.Through over 15 years of Leadership and Consulting in the technology industry, I have developed a deep understanding of what it takes to create and sustain a high-performing Customer Success organization.• I am a hands-on, servant leader eager to face complex organizational challenges.• I've led startups and Fortune 500 enterprise organizations through significant digital transformations in Customer Success using time-tested techniques and modern technologies including Generative AI.• I've managed large and diverse global teams of technical and commercial specialists, increasing retention and renewals, driving product adoption, and reducing churn.Outside of work, I'm passionate about the outdoors and volunteer with groups that use outdoor experiences to teach responsibility and leadership to young men and women.
Filewave
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Global Head Of Customer Success And Account ManagementFilewave Feb 2024 - PresentWil, St. Gallen, ChAs the Global Head of Customer Success at FileWave, I lead a dynamic team focused on driving client value, engagement, and satisfaction. My role involves developing strategies that align customer needs with our product capabilities, ensuring seamless onboarding, adoption, and continuous growth. I oversee a global portfolio, partner cross-functionally to improve the customer journey, and implement best practices to optimize customer experience. My goal is to empower organizations by providing tools and guidance to maximize their IT asset management success.
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Senior Manager, Customer SuccessCloudhealth By Vmware Aug 2021 - Jan 2024Boston, Ma, Us• Led a global (AMER, LATAM, APJ) team responsible for over $1B in annual cloud spend working to ensure the success, retention, and growth of VMware's FinOps Partners.• Owned renewals and expansion with Account Management, Technical Account Management (TAM), and Sales to consistently exceed targets for ARR (125% achievement), logo growth (112% achievement), product adoption, and customer engagement.• Managed the development and execution of a Tech Touch program, resulting in a 300% increase in customer engagement and a 20% reduction in churn without scaling up our team.• Planned and facilitated a multi-day team offsite training and development workshop post-COVID. -
Police OfficerCity Of Missoula Dec 2019 - Aug 2021Missoula Police Department (MPD) is a community-oriented, professional police agency committed to the highest levels of integrity, respect, and ethics.• Addressed a need in my local community by taking a career break to serve as a full-time Police Officer in Missoula, MT for two years.• De-escalated critical situations with creative problem-solving under extreme pressure using negotiation techniques to protect the lives of all involved parties.• Received over 1,000 hours of POST training as a Certified Montana Peace Officer and completed field training without remediation. -
Senior Director, Customer SuccessAcquia Jan 2013 - Dec 2019Boston, Ma, UsAcquia is the open-source digital experience company that empowers the world’s most ambitious brands to embrace innovation and create customer moments that matter. • Built, trained, and managed a global team of more than 40 individual contributors, managers, and directors responsible for more than $200M ARR.• Implemented new Customer Success initiative leveraging Gainsight and Salesforce to measure, analyze, and report account health, playbook progress, and sentiment throughout the Customer Journey resulting in a marked 12% increase in Annually Recurring Revenue (ARR) with similar improvements in Renewal Rates, Customer Satisfaction (CSAT), and Net Promoter Scores (NPS).• Orchestrated the efforts of Technical Account Management (TAM), Sales, Enterprise Account Management (AM/AE), Professional Services (PS), Support, and Finance. -
OwnerScott Rouse Digital Jan 2006 - May 2013Specialized in web and application design for creative professionals, small- to medium-sized businesses, schools, and non-profit organizations.As a freelancer, I specialized in custom website design including CSS, HTML, PHP, and CMS such as Drupal and WordPress.
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Instructor/TrainerDickinson Lifelong Learning Center Dec 2010 - Mar 2013I provided technical training in a classroom on a variety of topics including:∙ Adobe software∙ Open Source Content Management Systems such as Drupal∙ Photography
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Instructor And Information Technology SpecialistRocky Mountain School Of Photography Apr 2007 - Mar 2009Missoula, Montana, UsAs an Adobe Certified Expert in Photoshop Lightroom, I taught photography and digital workflow in Weekends, Workshops, and Career Training programs.I managed a cross-platform (Mac/PC) network to support the office and educational functionality of the institution. I also provided consultation on developing the curriculum as it related to digital photography and design. I taught and assisted with workshops and career training programs.I spearheaded this company's social media presence and triggered an evaluation of its current electronic marketing effort.
Scott Rouse Skills
Scott Rouse Education Details
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Western Colorado UniversityRecreation - Outdoor Leadership/Education -
Texas A&M UniversityRecreation - Outdoor Leadership/Education
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Harvard Business School OnlineAccounting And Finance
Frequently Asked Questions about Scott Rouse
What company does Scott Rouse work for?
Scott Rouse works for Filewave
What is Scott Rouse's role at the current company?
Scott Rouse's current role is Ex-VMware | Results-Oriented Customer Success Executive | Team Leader | Success Focused | Data-Driven | FinOps, SaaS, PaaS, IaaS, and Cloud Expert.
What is Scott Rouse's email address?
Scott Rouse's email address is sc****@****ail.com
What is Scott Rouse's direct phone number?
Scott Rouse's direct phone number is (888) 922*****
What schools did Scott Rouse attend?
Scott Rouse attended Western Colorado University, Texas A&m University, Harvard Business School Online.
What are some of Scott Rouse's interests?
Scott Rouse has interest in Teaching, Technology, Outdoor Recreation, Apple, Open Source, Graphic Design, Drupal.
What skills is Scott Rouse known for?
Scott Rouse has skills like Web Development, Drupal, Cms, Web Design, Wordpress, Photography, Css, Mac, Php, Photoshop, Web Applications, Html.
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