Scott Rouse Email & Phone Number

Wil, St. Gallen, CH

As the Global Head of Customer Success at FileWave, I lead a dynamic team focused on driving client value, engagement, and satisfaction. My role involves developing strategies that align customer needs with our product capabilities, ensuring seamless onboarding, adoption, and continuous growth. I oversee a global portfolio, partner cross-functionally to.

Boston, MA, US

• Led a global (AMER, LATAM, APJ) team responsible for over $1B in annual cloud spend working to ensure the success, retention, and growth of VMware's FinOps Partners.
• Owned renewals and expansion with Account Management, Technical Account Management (TAM), and Sales to consistently exceed targets for ARR (125% achievement), logo growth (112% achievement), product adoption, and.
• Managed the development and execution of a Tech Touch program, resulting in a 300% increase in customer engagement and a 20% reduction in churn without scaling up our team.
• Planned and facilitated a multi-day team offsite training and development workshop post-COVID.

• Missoula Police Department (MPD) is a community-oriented, professional police agency committed to the highest levels of integrity, respect, and ethics.
• Addressed a need in my local community by taking a career break to serve as a full-time Police Officer in Missoula, MT for two years.
• De-escalated critical situations with creative problem-solving under extreme pressure using negotiation techniques to protect the lives of all involved parties.
• Received over 1,000 hours of POST training as a Certified Montana Peace Officer and completed field training without remediation.

Boston, MA, US

• Acquia is the open-source digital experience company that empowers the world’s most ambitious brands to embrace innovation and create customer moments that matter.
• Built, trained, and managed a global team of more than 40 individual contributors, managers, and directors responsible for more than $200M ARR.
• Implemented new Customer Success initiative leveraging Gainsight and Salesforce to measure, analyze, and report account health, playbook progress, and sentiment throughout the Customer Journey resulting in a marked 12%.
• Orchestrated the efforts of Technical Account Management (TAM), Sales, Enterprise Account Management (AM/AE), Professional Services (PS), Support, and Finance.

Specialized in web and application design for creative professionals, small- to medium-sized businesses, schools, and non-profit organizations.As a freelancer, I specialized in custom website design including CSS, HTML, PHP, and CMS such as Drupal and WordPress.

I provided technical training in a classroom on a variety of topics including:∙ Adobe software∙ Open Source Content Management Systems such as Drupal∙ Photography

Missoula, Montana, US

As an Adobe Certified Expert in Photoshop Lightroom, I taught photography and digital workflow in Weekends, Workshops, and Career Training programs.I managed a cross-platform (Mac/PC) network to support the office and educational functionality of the institution. I also provided consultation on developing the curriculum as it related to digital photography.

B.A., Recreation - Outdoor Leadership/Education

Recreation - Outdoor Leadership/Education

Certificate In Leading With Finance, Accounting And Finance