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As a highly analytical professional with extensive experience in quality assurance analysis, performance testing, project management, stakeholder engagement, and team leadership, I am dedicated to delivering high-quality solutions and driving continuous improvement. As a seasoned QA Team Lead, I excel in designing, developing, and implementing end-to-end test strategies, plans, scenarios, and cases to provide actionable insights for informed decision-making and ensure all business requirements and processes are covered. I have demonstrated success in fostering collaborative relationships with key stakeholders and all levels of an organization and ensuring alignment with organizational goals and technical objectives.My expertise extends to active participation in project planning sessions, requirements gathering, and developing both functional and technical specifications. I am a hands-on professional, well-versed in navigating project-based environments and dedicated to delivering high-quality outcomes through keen attention to detail and collaborative approaches.In my current role at the Ontario Cannabis Store, I lead a team of six professionals and oversee their development through goal setting, performance reviews, and regular 1:1 meetings. I have successfully managed QA initiatives spanning D365 ERP, retail, wholesale portal, e-commerce, and data transformation domains. I was also engaged with business partners to facilitate estimation and planning processes and ensure alignment between project requirements and team capabilities.I hold a diploma in Cannabis Management, Quality, and Edibles from AAPS, a diploma in Computer Programming from Fanshawe College, and a Bachelor of Arts from the University of Western Ontario. My professional development includes SQL Programming, a Canadian Securities Course, a Technical Analyst Course, and a Data Engineer Certificate. My technical skills encompass SQL Server, Oracle, Postgres, Apache Cassandra, MS Office, D365, Shopify, JIRA, Confluence, WordPress, and Azure.I am passionate about leveraging my extensive QA and data management experience to drive excellence and deliver high-quality products and services. I thrive in dynamic environments by adeptly managing multiple projects within strict deadlines and budget limitations and consistently achieving significant outcomes through exceptional prioritization, organizational, and time management skills.sional accustomed to working in complex, project-based environments.
Ocs Ontario Cannabis Store
View- Website:
- ocs.ca
- Employees:
- 176
-
Software Quality Assurance Team LeadOcs Ontario Cannabis Store Dec 2021 - PresentToronto, Ontario, CanadaIn this capacity, I lead a team of six professionals by overseeing professional development through goal setting, performance reviews, and regular 1:1 meetings. I establish strong relationships with internal stakeholders (product and project owners), external partners, vendors, and consulting firms.Key highlights:⇨ I headed OCS QA team through strategic initiatives spanning D365 ERP, Retail, wholesale portal, eCommerce, and data transformation domains.⇨ I ensured seamless collaboration to meet project deadlines while maintaining unparalleled product quality standards.⇨ I developed and implemented comprehensive test plans, QA metrics, and status reports to provide invaluable insights to executive management and foster informed decision-making processes.⇨ I built and cultivated a culture of excellence by spearheading recruitment efforts, nurturing talent, and optimizing team performance through continuous coaching and professional development initiatives.⇨ I crafted accurate reports and presented business test results and test plans to stakeholders to address team questions and concerns while providing guidance and support for issue resolution.⇨ I engaged with business partners to facilitate estimation and planning processes to ensure alignment between project requirements and team capabilities. -
Senior Qa AnalystOcs Ontario Cannabis Store May 2021 - Dec 2021CanadaIn this position, I developed end-to-end test plans, scenarios, and cases to improve product quality for critical systems, including Wholesale, e-Commerce, ERP F&O, and WMS. I drove data-informed decision-making by generating and analyzing QA metrics, updates, and status reports tailored for management, project, and business teams. Key highlights:⇨ I executed QA initiative for the D365 ERP system within OCS by leveraging expertise in analyzing end-to-end business requirements, user stories, and functional and technical specifications. ⇨ I delivered complete end-to-end test estimates, scopes, and timelines to project teams in line with project objectives.⇨ I facilitated efficient test deliverable reviews and obtained signoff from project and business stakeholders by ensuring seamless integration of QA processes within project lifecycles. -
Co-Op, Qa AssociateCanadian Clinical Cannabinoids Oct 2020 - Jan 2021Toronto, Ontario, CanadaWhile serving in this role, I reviewed and updated internal SOPs while maintaining change control logs and forms and ensuring seamless integration of procedural updates.Key highlights:⇨ I collaborated with the QAP team to facilitate Batch Production Record creation and reconciliation and revise Certificate of Analysis (CoAs) for accuracy and compliance throughout production processes.⇨ I conducted comprehensive in-process quality checks within production areas to identify and address major deviations.⇨ I demonstrated keen attention to detail in performing QA checks for incoming and outgoing shipments. -
It Analyst - Quality Assurance, Data Management SystemsCpp Investment Board May 2011 - Apr 2019Toronto, Canada AreaCreated Automation tools in Python to test migration to JAMS Scheduler Executed test cases for DMS Projects; produced quality plans for the Security Master and Index Master projects and data systems.Efficiently worked with Business Analyst and UAT to ensure proper testing of Projects, as well as skilfully functioned with Business Analyst to define the requirements for sprint work.Maintained requirements traceability for small enhancement sprints. Log and track bug reports in JIRA.Test plans and test cases in QASympony.Created and maintained an in-house automated tool for regression testing.Created weekly and end of sprint reports for QA test progress and statuses.Ran Sprint Retrospectives and wrote the DMS best practice guidelines for Technical/Code reviews.Tested data hierarchy and quality for new data processes in Markit EDM. -
It Analyst - Data Management OperationsCpp Investment Board Sep 2014 - Apr 2015Toronto, Canada AreaFacilitated business partners in queries regarding data issues every day MarkitEDM and Managed Data Store processes, such as data quality management, exception handling, and duplicates. Proficiently performed ad hoc processes, including Bloomberg intraday request, reposts, overrides, ticker adds, and file format changes.Data Analysis of data feeds with EXCEL and MarkitEDM.o Created and maintained working relationships with vendors to help troubleshoot issues with incoming data.o Created and maintained working relationships with downstream users to help troubleshoot any issues with Managed Data Store.Validated the data completeness and the data quality of the data feeds and the mastered data.Used the MarkitEDM tool and SQL Quires to troubleshoot issues with the financial data in the Managed Data Store and the RAW Data Store.Created and executed test cases on high profile data projects, Updated process documentation including new tasks and processes from new feeds and vendors. -
Senior Team Lead - Automated And Performance Testing DivisionRpm Technologies Dec 2009 - Apr 2011TorontoSuccessfully managed the testing for Performance Improvements of the software in development; interacted with clients to demonstrate Automated Testing Suite, in addition implemented new projects to enhance the overall scope of the Automated Testing Program.Organized the Automated Testing for all releases of R-Wealth, R-Broker and R-Funds, as well as functioned with managers and vice president of Operations to create corporate plan. -
Team Lead - Automated & Performance Testing DivisionRpm Technologies Feb 2008 - Dec 2009Toronto, OnSuccessfully managed the testing for Performance Improvements of the software in development; interacted with clients to demonstrate Automated Testing Suite, in addition implemented new projects to enhance the overall scope of the Automated Testing Program.Organized the Automated Testing for all releases of R-Wealth, R-Broker and R-Funds, as well as functioned with managers and vice president of Operations to create corporate plan. -
Analyst - Automated Testing & Quality Assurance DivisionRpm Technologies Aug 2005 - Feb 2008Toronto, OnCompleted automated/regression tests, and performance testing of software, as well as competently worked with business analysts to generate accurate and correct software test plans. -
Senior Data TechnicianRoadware Group Inc Oct 2001 - Jul 2005is a company that performs accurate rating of road systems including data collection, processing, and quality control for vehicle-based, non-destructive testing on multi-million-dollar infrastructure-management projects. As a senior data technician, I:Organized and executed action plans to maximize daily collection, and ensure efficient and timely repairs and effective preventative maintenance to vehicles and equipment.Demonstrated capabilities of data collection hardware/software to potential and existing customers.Managed, organized and trained data-collection crews with minimal supervision, and troubleshoot and repair hardware and software subsystems.Gained extensive experience working with various network and PC systems. Additional equipment included roughness and texture lasers, ultrasonic sensors, and grade sensors.Performed administrative functions, including shipping data, daily contact reports, expenses, and time sheets including taking over the responsibility for a project which was 2 months behind, and completing it on-time through hard work and excellent organization.
Scott Townsend Skills
Scott Townsend Education Details
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Cannabis – Management, Quality And Edibles Diploma -
Machine Learning -
Computer Programming -
University Of Western OntarioAnthropology -
Canadian Securities InstituteCanadian Securities Course -
Canadian Securities InstituteTechnical Analyst Course -
Hands On Technology Transfer (Hott)Sql Programming
Frequently Asked Questions about Scott Townsend
What company does Scott Townsend work for?
Scott Townsend works for Ocs Ontario Cannabis Store
What is Scott Townsend's role at the current company?
Scott Townsend's current role is Quality-focused manager with expertise in performance testing and project management coupled with an aptitude to deliver applicable solutions and drive continuous quality and process improvement across diverse industries.
What is Scott Townsend's email address?
Scott Townsend's email address is sw****@****ail.com
What is Scott Townsend's direct phone number?
Scott Townsend's direct phone number is +141686*****
What schools did Scott Townsend attend?
Scott Townsend attended Academy Of Applied Pharmaceutical Sciences, Ryerson University - G. Raymond Chang School Of Continuing Education, Udacity, Fanshawe College, University Of Western Ontario, Canadian Securities Institute, Canadian Securities Institute, Hands On Technology Transfer (Hott).
What are some of Scott Townsend's interests?
Scott Townsend has interest in Wall Climbing, Scuba Diving.
What skills is Scott Townsend known for?
Scott Townsend has skills like Agile And Waterfall Methodologies, Testing, Agile Testing, Quality Assurance, Test Planning, Test Automation, Business Requirements, Requirements Analysis, Sdlc, Regression Testing, Performance Testing, Management.
Who are Scott Townsend's colleagues?
Scott Townsend's colleagues are Sean Ansell - Cpa, Ca, Scott Given, Jessie Biedka, Marlee Beck, Dave Hagglund, Noraz Chandani, Luke Hayes-Alexander.
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Scott Townsend
Sales & Business Development At Goldfish | Automating Advanced Regulatory And Esg Due Diligence For Seafood Supply ChainsHalifax, Ns
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