Scott Trout Email & Phone Number

Thank you for your time and interest in my professional profile. I bring to the table more than 14 years of vast experiences to include progressive roles as Systems Management Analyst. My strengths include analyzing, enhancing and supporting business processes spanning across multiple computing environments. I effectively utilize project methodology and tools to deliver solutions and communicate changes and status. I ensure collaborative communications, provide recommendations and ensure continuous improvements through igniting team building to ensure optimal outcomes. I have included a few selected career highlights to reflect professional expertise and value.Leads as a subject matter technical experiences regarding configuration, administration, support and troubleshooting of MS Windows Server 2008/2012/2016/2019, ESX / ESXi VMware and Cisco UCS hardware, HP hardware, IBM hardware for servers across the US and abroad.Proactively identify and resolve Priority 1 or Priority 2 Warrooms to address critical business issues as needed.Oversee ticket escalations and provided change approvals regarding priority changes; monitor tickets to identify priority class, service requests, disk space, metrics, on-call report monitoringCollaborates with cross functions teams and 3rd party vendors such as HP, Curvature, ATOS, Cisco and VMwareCommunicates with both data center and field sites staff to arrange time of service requirements with application owners, site contacts and vendors to ensure prompt service without delayTechnology: Administration of Windows Servers, VMware hosts and guests, TSM, TSMVE, Backup Exec, Netbackup, Arcserve backups, NAS share administration backup and restores, ServiceNow daily operational support and availabilityHardware: HP, IBM and Cisco blades (UCS), San Network Attached Storage, NetApp (NAS), VMware vSphere ESXiFull resume is available upon request.

Listed skills include Sdlc, Sharepoint, Vendor Management, Hipaa, and 9 others.

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  Saint Paul College

  Micro Computer Support Specialist