Engineers and designs security systems (access control, intrusion, CCTV, PA systems, intercoms, & fire alarm) for a global healthcare manufacturer to ensure the safety and security of employees and assetsCollaborates with Global Security from the customer to update and maintain standards within their organization are up to date with all codes and laws both local and federalResearches industry specific products to maintain the highest level of protection is metBuilds quotes globally to update or renew all security systems are within standards and adheres to all governing entities, ranging from $1,000 – multi-million dollar proposals

Engineers and designs security systems (access control, intrusion, CCTV, PA systems, intercoms, & fire alarm) for a global healthcare manufacturer to ensure the safety and security of employees and assetsCollaborates with Global Security from the customer to update and maintain standards within their organization are up to date with all codes and laws both local and federalResearches industry specific products to maintain the highest level of protection is metBuilds quotes globally to update or renew all security systems are within standards and adheres to all governing entities, ranging from $1,000 – multi-million dollar proposals

• Supervises the efforts of both technicians and subcontractors in the field to target KPIs, ensure quality work, and earn customer satisfaction• Resolves customer issues and overcomes technical roadblocks through research, troubleshooting, and clear communication, to develop solutions that foster long-term professional relationships• Collaborates cross-departmentally with sales team on national, commercial, and residential accounts by educating customers from the job site. Advised a national account customer which lead to an extra $75,000 purchase of materials, and a service contract extension for an additional 5 years- a total 20% increase in profits• Leads daily service call to review performance, define expectations, set goals, and ensure ongoing success with eleven team members• Prioritizes time management and ongoing personal education to maintain a median of 41 completed service calls per week, outpacing the standard average of 28 completed weekly calls • Inspects systems while analyzing data to develop and implement solutions for maximum efficiency• Mentors and trains a team of nine technicians to ensure productivity goals are attained, while modeling safety protocol • Plans and documents supply orders that are cost-efficient, while reducing the need for reordering by reusing and repurposing without sacrificing quality• Simplified organization of labels and wire paths inside of panels, thus laying a foundation for more proficient serviceability in the future• Launched “Time and Materials Incentive” - a departmental competition, to cultivate an ownership culture and empower team members by motivating them to do their best work

• Engineered and implemented a department-wide 5-Step program to maximize productivity and efficiency thorough a standardization of the install process • Managed multiple <$500K projects at a time to ensure a minimum profit margin of 20% was yielded by conserving projected labor hours• Unified the installation team with customers by defining all aspects of the scope of work and guaranteeing deadlines were met by both parties• Orchestrated meetings with AHJs and Fire Marshals to ensure fees are collected and paid, and the proper permits are finalized • Designed blueprints, created as-built drawings, and compiled tech sheets for each project • Supervised an installation crew of three technicians and six subcontractors on multi-million-dollar contracts across North Texas • Demonstrated reliability by pulling permits, securing blueprints, and researching tech sheets required for all projects• Conferenced with AHJs to discuss regulations within their jurisdictions, and relayed the information to the project managers• Installed and programed a variety of access control devices, CCTV cameras- both analog and IP, intrusion systems, and fire alarm systems • Exceeded expectations by completing multi-site Texas Department of Transportation Software House Access within the first two weeks in this position

· Installed access control devices · Programed access control panels and systems· Installed various CCTV camera types - both Analog & Digital IP systems· Installed & Program DVR/NVR Recording Units· Created blueprints for access control and camera systems