Scotty Koen Email and Phone Number
As a collaborative and empathetic client success manager (CSM), I create high-level customer service experiences while guiding clients and executives through their career transitions. During my career, I have leveraged active listening, clear communication, and a solution-driven approach to be recognized as a trusted client liaison. Further, I successfully coordinate projects, execute projects on time, identify opportunities, and develop superior customer service journeys. I also cultivate meaningful relationships with executive-level clients, highlighting their skillsets and areas of expertise to develop their personal brands A few other notable accomplishments of which I am incredibly proud include:• Applying a proven methodology to help clients articulate their career success stories, express the value they bring to an organization, and achieve their career goals through exceptional resume development and LinkedIn optimization at Executive Resume Writers.• Creating and executing all marketing, sales plans, and asset packages for individual shows utilizing Instagram, Facebook, and SoundCloud at Tri-Tip.• Increasing Evolve Vacation Rental’s overall productivity, leading the team in all tracked KPIs, and exceeding the established goals.I am excited to expand my professional network and see what the future may hold. If you would like to connect, please contact me at skoen18@gmail.com.AREAS OF EXPERTISE BrandingSales & MarketingMentoring & TrainingLinkedIn OptimizationCustomer ExcellenceResume Development Relationship CultivationInterpersonal Communication Project Management & DeliveryExecutive Resume DevelopmentTime Management & Scheduling
Executive Resume Writers
View- Website:
- executiveresumewriters.org
- Employees:
- 4
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Client Success ManagerExecutive Resume Writers Dec 2022 - PresentComplete one-on-one consultation calls with clients and follow proven consultation process. Actively engage with clients to understand their unique skills and expertise. Serve as single point of contact for clients and communicate with them regularly via telephone, email, and text messages. Review client’s resume draft, conduct follow-up call to understand client’s changes/revisions, and communicate such revisions with writers and editors via project management system. Contact client post-project completion.
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Box Office SupervisorAeg Presents Jan 2022 - PresentDenver, Colorado, United StatesPromoted to supervisory role after only 3 months. Assign duties to ticket sellers and oversee staff productivity. Verify ticket allotments and cash totals and manage guest list needs from artist, venue, and various other entities. Create positive team environment and support cultural values. -
Guest Experience SpecialistEvolve Vacation Rental Jul 2019 - Jul 2020Greater Denver Area- Utilized SalesForce to prioritize, execute and track day-to-day customer interactions via phone, email, and other messaging platforms- Discovered gameable metrics in incentive pay structure; suggested value-based approach that was ultimately adopted and increased team's overall productivity- Led team in all tracked KPIs and exceeded goals set by organization management- Trained new staff and designed culture-building outreach for teammates -
PilotPedalhopper May 2016 - Sep 2019Greater Denver Area- Leads 16-person tours of LoDo, South Broadway, and Uptown neighborhoods in Denver, CO - Socializes with guests while maintaining a safe, orderly, and punctual experience
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Practice AdvocateOrthofi 2018 - 2019Greater Denver AreaPractice AdvocateDenver, CONovember 2018 - PresentEstablish relationships and build rapport with staff from orthodontic practices across the countryTroubleshoot software, insurance, and billing issues in consistently unique contextsCut training time to ¼ of its planned time and placed within the top 25th percentile on the team in volume of calls handled during first month after being onboarded.Patient AdvocateApril 2018 -NovemberSolved various billing and operational issue for OrthoFi patients via both inbound and outbound callsConsistently led team in statistics such as after-call work time, calls taken, handle time, and ready timeHelped to implement outbound callback feature in PureCloud to increase collection rates -
Valet SupervisorUsa Parking System Dec 2015 - Aug 2016Aloft Denver Downtown• Managed guest arrival and departure processes, as well as inventory and organization of cars • Oversaw valet operations and remedied staff behavioral issues that were out of alignment with hotel policy -
Spa ConciergeVail Resorts Nov 2011 - Apr 2015The Arrabelle At Vail Square• Sold high end spa, beauty, gift, and apparel products by relating the guest’s individual needs and wants to specific offerings• Managed front of house service for a luxury spa in a five-star hotel in Lionshead, Vail demonstrating organizational and communication skills in face-to-face and telephone interactions• Coordinated therapy and treatment schedules between hotel guests, walk-ins, and spa staff, indicative of capabilities for anticipation and adaptation -
Team SpecialistBuenos Aires Cup Feb 2011 - Jun 2011Marketing specialist. Involved in obtaining sponsors, formatting powerpoints and email blasts, updating contact lists, and composing blog posts. -
Sales AgentVector Marketing May 2010 - Aug 2010Sold over $5k worth of Cutco cutlery. Attended two inspirational sales conferences. -
Contractor'S Assistant2005-2010 Full Circle Construction May 2005 - Aug 2010Contractor's assistant. Responsible for learning and adapting to blueprints and plans for kitchen/bathroom renovations, hardwood/tile floor installations, trim work, and landscaping.
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Delivery DriverDp Dough Sep 2009 - May 2010Responsible for answering phones, preparing food, and delivering orders. -
Dishwasher/Line CookSeven Oaks Clubhouse Sep 2006 - Aug 2007Responsible for inventory and preparation of food, dishwashing, and line cooking.
Scotty Koen Education Details
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Communication, General -
Culture & Communication; Psychology -
2003-2007 Hamilton Central School
Frequently Asked Questions about Scotty Koen
What company does Scotty Koen work for?
Scotty Koen works for Executive Resume Writers
What is Scotty Koen's role at the current company?
Scotty Koen's current role is Customer Service | Personal Branding | Executive Resume Development | LinkedIn Optimization.
What schools did Scotty Koen attend?
Scotty Koen attended University Of Colorado Denver, Ithaca College, Ithaca College, 2003-2007 Hamilton Central School.
Who are Scotty Koen's colleagues?
Scotty Koen's colleagues are Alicia Semenson, Annie Lincoln.
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