• On assignment leading a PMO to Lean Agile PMO transformation at a $50 billion dollar company• Principle transformation leader (agile, kanban, performance optimization) specializing in complex transformations at scale• Conference, podcast, webinar and social media speaker on agility and transformations• Author of conference, webinar, and training decks such as: "Why Isn't Your Agile Transformation Delivering the Expected ROI and How to Change That" and "Real World User Story Writing"

• Led the Project to Product transformation for Cybersecurity Services• Led the Product Management team for the Cybersecurity Services Platform• Created a consistent organizational process & unprecedented visibility for all work moving through platform product management and agile software development/IT (inclusive of M/L, Automation, and AI)• Created a connected ecosystem of support functions around product management• Created a singular backlog for all work moving through Product Management and Engineering• Implemented consistent user story writing across the organization• Key contributor for engineering reorganization (Team Topologies)• Created on demand access to project and initiative, status, key risks, blockers, percent complete, and timeline compliance • Coached, trained, and mentored key managers, Program Directors, and executives on key agile concepts, story writing, cadences, continuous improvement, value stream mapping, and much more• Completed a turnaround of the Delivery Enablement function

•Took over product management for a struggling international SaaS software group, coached and mentored team, converted initial hostility into unified direction, led functionality improvements, directed system rewrite, drove internal and external client user increase from 3k to 60k including Fortune 500 client users.•Led internal (IBM) and external client agile transformations, often at scale, resulting in increased Net Promoter scores, significant throughput increases and lead time decreases•Key team transformation thought leader

•Coached and mentored 5 Product Owners for a new mobile application•Within 6 weeks created prioritized product backlog, ending major bottleneck for FASG organization transformation; primary purpose for contract, resulted in increased responsibilities•Coached and trained 24 teams within the FASG organization (200+ software/UX developers, testers, infrastructure engineers) on agile practices

•Interviewed key personas at client’s major customers to identify the true source of customer dissatisfaction and slow sales•Created customer journey maps from gathered data that clearly communicated the sources of client dissatisfaction to the leadership team•Solved slow sales question by identifying the root causes of customer dissatisfaction within post-sales implementation and system performance•Rebuilt leadership team perception of core issues slowing growth and provided key guidance for corrective actions•Hired by and reported directly to the COO

•Developed product vision, strategy, expected ROI to redesign desktop/mobile website in order to recapture direct conversions and revenue from third party booking websites such as Expedia, Hotels.com, etc. Won executive support, led project, conducted customer usability testing, wrote the new site wireframes hyper-focused on click reduction and ease of use, identified and worked closely with the selected vendor to develop a new booking system. Initiative delivered a 2x increase in direct website conversions, a 20% increase in direct bookings, and 24% increase in direct revenue. Company entered into an agreement to sell within a year for $850 million https://www.cendyn.com/customer-stories/stratosphere-hotel-customer-success-story/•Assessed existing core systems, identified technology/functional risks, and led executive team through budgeting, functional area requirements building, gap analysis, and solution provider evaluation (RFP). Selected vendor solution was implemented.

•Led creation/product ownership of SaaS Applicant Tracking System for faculty recruitment emphasizing candidate/customer experience and ease of use (CX/UX). System expanded to all campuses and commercialized in 2018• Led process architecture to combine 57 disparate faculty contracting processes from 19 campuses into a singular group of 3. Presented solution was adopted by all 19 campuses and subsequently converted into software used for all faculty contracting. New system was adopted across all 19 campuses. •Workday Implementation: Sub project lead for implementation of system for 4600 faculty

* Managed, coached, mentored 15 employees across sales, marketing, operations, customer success/support to launch, support, and grow localized SEO start up for action sports brands and their products * Created, trained, and managed remote team of bloggers generating huge volume of content for microsites and social media* While still in beta closed sales with 20+ retailers and major action sports brands including Firewire Surfboards, Sanuk, L-Space, Liquid Force

*Developed and implemented a tactical plan to optimize sales and margins in conjunction with creating a real-time product costing model for sales/customer service, and creating a new Just-In-Time inventory system*Overhauled call center operations, and graphics production, led creation and launch of new website*Managed, mentored and motivated 60 employees across Sales, Customer Support, Finance, Graphics Production, HR, and manufacturing *Delivered 2 years of on time catalogs – which had not been accomplished in many years*Led company in absence of CEO during extended illness

*One of 3 person team of senior executives to turn around this failing bank*Led for Branch Operations, IT, ATM Network, Audit/Regulatory Compliance, HR, and product*Created a software/services division which grew to process over $500 million in transactions annually and lead the bank in profitability

*Financial analysis of financial institutions*Report preparation and presentations of findings to executive management and boards of directors*Received a Sustain Superior Performance Award