Based in the corporate offices of Focus Brands in Atlanta, Ga. Position responsibilities include Instructional Design in digital and print format, with course development for business leaders and hourly employees. (Software: Adobe Creative Cloud, Microsoft 365)Field work includes market visits with Corporate Multi Unit Managers for operational support and growth, especially targeting under-performing restaurants. Also utilized for direct support to Franchise Owners on new restaurant openings. Additional responsibilities include new equipment implementation, specifically related to POS systems. To Include testing in tech lab environment, operational logistics and install for corporate locations, and system wide launch to Franchise Community.

Multi Unit Leader commited to building successful teams through coaching and development by influencing behaviors and opinions vs managing people and things. Additional responsibilities included Training Facilitator, New Restaurant Openings, IT Management (POS), Product Management Systems Administrator.

Responsible for daily operation of 6 locations (+12 Million Annual Sales)

Responsible for Manager Staffing and Development, Systems Implementation for a growing company, and Controlling ProfitabilityIntroduction of the FREEB!RDS Concept to the Kansas/Missouri Market, successfully opening 7 restaurants in 14 months.

Managed the daily operations of multiple restaurants. (7 Units)

Managed operations of mutiple restaurants in a region. (11 units) Reported directly to the Regional Manager having the same responsibilities, or otherwise delegated by the RM. The position was designed to be a 'Mentor Development' program into Multi-Unit Management.

Responsible for Manager Development including Asst. Manager Workshops, Hooters University, GM Development, Shift Observation and Troubleshooting, MIT Training Schedules and working closely with TGMs to ensure proper training compliance to company standards.

Created training manuals for HOA Training Department. Designed Powerpoint presentations for classroom training. Responsible for setting up and teaching Management Training Workshops. Additional responsibilities included scheduling, venue and travel arrangements for attendees. Workshop topics included Human Resources, Situational Leadership, Transactional Management, Loss Prevention, and more.Developed Real Time OJT Program for Managers in which Classroom training was integrated with Shift Execution. ~Serve Safe Alcohol Instructor~Serve Safe Food Instructor~Registered Food Service Sanitarian by State of Illinois