Analyzes the Department of Utilities' information technology needs and makes recommendations for improvements; performs day-to-day maintenance and support of department business information systems. Participates in the analysis and development of automated solutions to business problems. Confers with users to diagnose, investigate and resolve computer hardware and software problems. Develops and conducts training in the use of computer systems and software for department staff. Consults with… Show more Analyzes the Department of Utilities' information technology needs and makes recommendations for improvements; performs day-to-day maintenance and support of department business information systems. Participates in the analysis and development of automated solutions to business problems. Confers with users to diagnose, investigate and resolve computer hardware and software problems. Develops and conducts training in the use of computer systems and software for department staff. Consults with vendors and the Information Systems Technology (IST) Department for technical support. Participates in the research and evaluation of new and enhanced hardware and software products. Maintains data integrity in department information systems, performs audits and other quality control activities. Responds to end user requests, runs reports and develops custom reports. Functions as the primary contact for technical issues related to laboratory and point of sale systems. Assists in the training of department personnel in the utilization of computer systems and software. Works with team to support the Help Desk.  Show less

Manages and supervises staff involved in customer service duties related to processing applications for water and wastewater services and collecting payments for water utility bills.  Oversees daily cash collections, bank deposits, and accounts receivable posting operations, and balances cash and credit card payments.  Monitors the monthly report of operating expenses; prepares and administers assigned budget.  Manages accounting for prepaid connections and building/developer refunds through… Show more Manages and supervises staff involved in customer service duties related to processing applications for water and wastewater services and collecting payments for water utility bills.  Oversees daily cash collections, bank deposits, and accounts receivable posting operations, and balances cash and credit card payments.  Monitors the monthly report of operating expenses; prepares and administers assigned budget.  Manages accounting for prepaid connections and building/developer refunds through the financial system.  Responsible for Enterprise Zone connections, installment contracts, demolition permits and sewer connections.  Prepares, revises, and reviews section policies and procedures.  Handles customer service correspondence, complaints and inquiries relating to billing and connection fees addressed to management or others.  Tracks and reports monthly connection fee revenues to Finance and Administration staff.  Show less

As Senior Deputy Clerk, I have managed a complex network that provides index and image data to customers and staff of the Circuit Court Clerk. As backup supervisor I helped manage and provide work direction to team mates. I performed digital imaging and coordinated microfilm conversion activities to ensure that all permanent records are completely and accurately preserved using the proper medium. Provide information and top quality customer service to all customer requests through all… Show more As Senior Deputy Clerk, I have managed a complex network that provides index and image data to customers and staff of the Circuit Court Clerk. As backup supervisor I helped manage and provide work direction to team mates. I performed digital imaging and coordinated microfilm conversion activities to ensure that all permanent records are completely and accurately preserved using the proper medium. Provide information and top quality customer service to all customer requests through all avenues of requests. Docket and record judgments, financing statements, assumed names, and military discharges. Serves as liaison to all land records management vendors. I have been crossed trained in multiple departments inside the Circuit Court. I have assisted other team members with training and shortcuts on different software programs. Show less

As Operations Manager I managed the day-to-day business of all avenues of operations. I managed the purchase orders and invoices for all jobs that we have contracts on. I am also responsible for all on-line bidding on a local, state, and federal opportunities. I upgraded and some times created new and innovated procedures and documents for the sales team consisting of: sales log, job logs, a company flow chart, company data base to help follow and organize company operations. I expanded the… Show more As Operations Manager I managed the day-to-day business of all avenues of operations. I managed the purchase orders and invoices for all jobs that we have contracts on. I am also responsible for all on-line bidding on a local, state, and federal opportunities. I upgraded and some times created new and innovated procedures and documents for the sales team consisting of: sales log, job logs, a company flow chart, company data base to help follow and organize company operations. I expanded the company territory by setting the company up with certifications in: Maryland, Washington D.C., West Virginia, Kentucky, Tennessee, North Carolina, South Carolina, and Georgia. I have also been responsible setting up DBE and VMSDC Certifications.• I exceeded company sales goals for inside sales on a consistent basis. Show less

As a FSMB (Franchise Small Medium Account Executive) I was responsible for forging partnerships with the owners and high-level executives for some of the largest franchising companies of America’s most recognizable brands. Utilized Solution Selling principles by: • Purifying and prioritizing sales targets while creating territory and account management plans – including the development and maintenance of a sales funnel of opportunities that will yield expected results• Carrying out… Show more As a FSMB (Franchise Small Medium Account Executive) I was responsible for forging partnerships with the owners and high-level executives for some of the largest franchising companies of America’s most recognizable brands. Utilized Solution Selling principles by: • Purifying and prioritizing sales targets while creating territory and account management plans – including the development and maintenance of a sales funnel of opportunities that will yield expected results• Carrying out prospecting and discovery calls in a manner that collects relevant information about the client and presents Snagajob capabilities that are tailored to each company’s specific needs • Working collaboratively with the Client Services team to build and maintain solid, trusted partnerships with existing clients, track account progress, identify and resolve problems, discover changes and identify new sales opportunities• Maintaining a sales database (Net Suite) in a timely, complete and accurate manner recording all sales activities• Developing a comprehensive and deep understanding of the Snagajob site, products and services• Aligning all sales performance with Snagajob mission, vision and values Show less

As Operations Manager I managed the day-to-day operations of all aspects of the dealer ship. I manage the DMV processes across state lines, which required strict time constraints. I also partnered with and supported our sales teams by implementing processes that create a culture of teamwork, quality, ownership, and accountability. Managed lot inventory on a daily and monthly basis maintained inventory appearance and lot layout. Key achievements:· I was one of the first Operation… Show more As Operations Manager I managed the day-to-day operations of all aspects of the dealer ship. I manage the DMV processes across state lines, which required strict time constraints. I also partnered with and supported our sales teams by implementing processes that create a culture of teamwork, quality, ownership, and accountability. Managed lot inventory on a daily and monthly basis maintained inventory appearance and lot layout. Key achievements:· I was one of the first Operation Managers for Drive Time in the Richmond Market.· Maintained a top level (A or AA) level for measurable metrics for an Operations Manager.· Create a new weekly Key Performance Indicators spreadsheet for dealership Sales Advisors for use by Sales Manager. Show less

Maintain responsibility for business operations of 5 retail cell phone stores with 9 staff generating $900+K in gross annual sales, 2008. Oversee implementation of innovative approaches for establishing strong customer service, expansion of strategic partnerships, and continuous improvement. Drive aggressive business expansion in highly competitive sector by leading productive, highly trained sales teams. Responsible for execution of sales / marketing, employee training, inventory controls… Show more Maintain responsibility for business operations of 5 retail cell phone stores with 9 staff generating $900+K in gross annual sales, 2008. Oversee implementation of innovative approaches for establishing strong customer service, expansion of strategic partnerships, and continuous improvement. Drive aggressive business expansion in highly competitive sector by leading productive, highly trained sales teams. Responsible for execution of sales / marketing, employee training, inventory controls, expense management, AR / AP, billing, merchandising, returns, and problems with associates. Train new managers and associates. Key achievements:• Grew retail footprint from single location to 5 stores in 18 months.• Achieved position as #2 agent location in Richmond area in less than 12 months.• Rank in Top 5 for Ntelos Agent Channel.• Recognized as 3rd largest wireless franchisee among 300+ locations with revenue streams of $15K to $20K a month.• Developed transparent, fair, and incentive-driven commission schedules for managers and sales associates.• Designed highly effective media marketing sweep using strategically placed radio, print, TV and word-of-mouth campaign.• Serve as subject matter expert with final approval for all business logistics, policies and procedures, vendor relationships, and office administration. Show less

chief strategist behind company’s successful penetration into Richmond market. Grew agent locations from 0 to 42 Indirect Agents achieving 100% of quota within 3 months of business launch

Led all aspects of strategy to ensure efficient operations for this retail telecom / wireless company. Guided efforts for managers assigned to 5 stores in VA and NC; coordinated big picture outlook with district managers and VP or sales to meet competitive sales and profit targets. Adhered to standard operating procedures governing effective business administration and upholding high service levels. Tracked sales, analyzed performance, and developed business development path according to… Show more Led all aspects of strategy to ensure efficient operations for this retail telecom / wireless company. Guided efforts for managers assigned to 5 stores in VA and NC; coordinated big picture outlook with district managers and VP or sales to meet competitive sales and profit targets. Adhered to standard operating procedures governing effective business administration and upholding high service levels. Tracked sales, analyzed performance, and developed business development path according to shifting market and economic influences. Developed teams of well-trained product representatives with reputation as high-performance sales force.Key achievements:· As one of 8 sales managers, demonstrated exception performance levels by improving market position in company from last to 3rd rank.· Boosted feature sales from $6.49 to $10+ with one-on-one role-playing with sales teams.· Dramatically increased store ranking in Richmond Market from bottom 25% to Top 25%. Show less

Managed marketing relationships and business development programs to drive new customer acquisition Planned and implemented sales, marketing, and product development programs. Evaluated client needs and developed promotional programs and targeted message strategies in collaboration with creative services teams. Responsible for product development in emerging and existing markets. Stimulated creation of comprehensive marketing plans to expose products.Key Achievements: • As Indirect… Show more Managed marketing relationships and business development programs to drive new customer acquisition Planned and implemented sales, marketing, and product development programs. Evaluated client needs and developed promotional programs and targeted message strategies in collaboration with creative services teams. Responsible for product development in emerging and existing markets. Stimulated creation of comprehensive marketing plans to expose products.Key Achievements: • As Indirect Account Manager, grew 2006 Q2 sales by 300%; top percentage increase within Southeast Region.• Created environments producing 12 new distribution points in 12 months.• Developed in-depth Excel reports with analyses of daily, monthly, and quarterly sales for use in long-term planning by senior management.• In Account Coordinator role, developed 90-page training manual for sales representatives to ensure strong, consistent performance and client care.• Managed 3500+ Cellular Wireless accounts as National Account Coordinator, developing extensive networks with other major wireless providers. Show less