Scott Lee Email & Phone Number

Montreal, Qc, Ca

Vancouver, British Columbia, Ca

Tampa, Fl, Us

Cincinnati, Ohio, Us

As the team leader of the Network Infrastructure & Operations department in Montreal, my role is to support a team of network engineers, analysts and administrators who in turn support Worldpay's High Capacity Gateway in Montreal. My team ensures that all hardware, systems and networking needs of the organization are met so customers are operational at all times.We are responsible for the designing, organizing, modifying, installing and supporting of Wordpay’s entire Montreal HCG 24x7 Infrastructure.

Toronto, On, Ca

A Not-for Profit Canadian copyright Society that collects and distributes license fees and royalties on behalf of over 120,000 composers, authors and music publishers.Manager of 5 Service Desk analysts to provide support to 300 staff Canada wide.Provide maximum uptime for network/system infrastructure; Plan and Coordinate Disaster Recovery process 2 times yearly Manage the administration and support of SOCAN's Customer facing Infrastructure, including maintenance of laptop/desktop PC's, video conferencing, Citrix Applications, Active Directory, VoIP phone system, Cisco Telepresence, and VMware Horizon view.Involved in yearly budget forecasting and monitoringLead, plan, advise, and participate in Service Desk and IT Infrastructure projects, activities and tasksCollaborate with Director, VP and other Business/IT departments on projects and tasks as requiredCoordinate with management, technical staff, user groups and external vendors/agencies to ensure that Service Desk project tasks are completed on time, on budget, with quality and to customer satisfactionCollaborate on IT Department and Business Department projectsImplement Quality processes in Service Desk and meet specific targets/key performance indicators while maintaining a high level of customer serviceDevelop and implement Service Desk SLA's, policies, procedures, standards and guidelines and ensure that they are followed and goals met or exceeded.Ensure that workstations stay current with operating system-related upgrades, patches and releases, including remediation of identifies IT Security risksAssess and recommend hardware and software solutions and technologies for current and future implementation within SOCANPrepare cost benefit analysis and impact analysis for proposed technologiesInitiate projects for the planning and implementation of new technologies

A Foreign Commonwealth Office with the British Federal government that serves any foreign national abroad with 240 posts worldwide.Confidante to the High Commission and Deputy High Commissioner on technical architectureProject Lead for several network upgrades Coach and mentor Junior Network AdministratorsCoordinate the design, delivery and administration of customized and standardized IT Projects including System RolloutsStrategic planning for infrastructure to prepare Server 2003 / XP Desktop global design rollout for 240 posts. (worldwide)Communicated and collaborated with senior management team on business processes, local policy amendments and contingency plans.Plan fiscal budget for IT department and Systems Development Life CycleAnalyze complex network infrastructure problems and prepare team on the resolution procedures.Work with Technical Management Officer to install / troubleshoot network components including fiber optics, Cisco switches and routersAssist Technical Management Officer with PBX VoIP phone system (2003 Server)

Certificate In Advanced Cyber Security

Chef In Training Program, Culinary

Honors Diploma - Computer Programming And Network Administration, Computer Programming / Network Admin

Economics, French