Scotty Ward Email & Phone Number

Washington D.C. Metro Area

Washington, District Of Columbia, United States

Program Manager, US Department Of LaborDirect strategic, service design, contractual, and performance for a 120+ member contract in support of the US Department of Labor. Manage all staff functions. Designed, documented, and tested various incident response scenarios with the DOL Computer Security Incident Response Capability (CSIRC). Designed, managed.

Tysons Corner, Virginia, United States

Contract Program Manager, Department of Labor Enterprise Service Desk

Charlottesville, Virginia Area

Enterprise Voice over IP (VoIP) deployment Project Manager. Manage building/department cutover activities involving the enterprise VoIP migration of 26,000 telephone lines and the replacement of 20,000 phones across the entire University of Virginia (UVa) campus and the Virginia Medical Center, as one of an eight-member PMO team. Project includes.

Conducted contract-level HDI services self-assessment for a geographically dispersed team supporting a federal government headquarters CIO organization. Assembled assessment, analyzed variances from previous assessments, and developed both trending and compliance reports, which were extremely well-received by the government management. Conducted interviews.

US Department Of Justice

National Defense University, Washington, DC

Corporate Service Catalog Manager. Report directly to the Director of Corporate Strategy and Business Development.

Managed four teams (32 personnel) in areas as diverse as Systems Engineering, Unix Systems Administration, Call Center Operations, and Windows Systems Administration. Ensured successful integration and operation of all systems and processes, as well as round-the-clock support for an organization within the Offices of the Secretary of Defense.

Managed operations for a 16-member callcenter team. Team included five geographically separated locations, and required round-the-clock support. Designed and managed the transition from Support Magic to an enterprise Remedy solution. Instituted numerous business rules in Remedy to support SLA measurement and completion.

Provided HQ-level helpdesk management and support for the HQ Army Space and Missile Defense Command. Provided round-the-clock support for a 3-star general and his executive team. Managed a team of six.

Managed all IT operations and engineering for the executive offices of the Secretary of Defense, Deputy Secretary of Defense, and their executive staff. Rebuilt and upgraded the SecDef IT operations following 9-11, and stood up the first round-the-clock IT Call Center in the OSD.

Managed all support systems (ACD, voicemail, trouble ticket interface, Helpdesk Knowledge Base) for a 60-member helpdesk supporting a component of the Department of Defense.

Provided high-level security and risk analysis for the executive offices of the Secretary of Defense. One-deep position. Wrote and conducted comprehensive security audit and provided 30, 60, and 90 day mitigation plans for the organization.

Provided IT Management for the President's Commission for Critical Infrastructure Protection (PCCIP.GOV), a national commission formed by Executive Order and given the responsibility to bring together government and industry in the identification and mitigation of CI risks and vulnerabilities nationwide. Designed, purchased, installed and integrated the.

Selected as Agency Civilian of the Year in 1994.

M.B.A., Project Management

Education record

Education record

B.S., Computer Information Systems

Activities and Societies: Summa Cum Laude. Alpha Chi National Honors Society

Aas, Applied Management

Certificate, Organizational Management

Education record

Certificate, Leadership & Management

Activities and Societies: Distinguished Graduate

Education record

Activities and Societies: Student Squadron Commander

Education record

Activities and Societies: Honor Graduate

Diploma