General Manager
CurrentEffectively direct and oversee daily activities of the organization, including allocating resources, leading a team of six employees, managing financial performance, strategic planning, and ensuring alignment of business objectives and stakeholder goals. Foster strong business relationships with key industry and community influencers and act as primary liaison between ownership, management, customers and the public.● Boosted Net Operating Income (NOI) by 54% post-pandemic, averaging 16% YoY growth, by employing entrepreneurial tactics and operational excellence, effectively meeting the demands of the property, community, and stakeholders demonstrating the ability to lead through chaos.● Achieved a 25% average YoY decrease in expenses post-pandemic and surpassed budgeted savings by 24% per year post-pandemic by fostering a culture of accountability, intentionality, and transparency.● Attained 34% average YoY sales growth by implementing innovative events, activations and a targeted approach to vision and customer engagement. This effort fostered an environment of trust and openness with clients, customers, and the community. ● Exceeded KPIs by 7.6% in third-party customer satisfaction survey for overall property management, and achieved 10% in communication, problem resolution, and customer satisfaction. ● Built and solidified a dynamic pop-up leasing program that grew by 325% from its inception that welcomed 20 new businesses, totaling 75,000 sf. Notably, 78% of the deals were in collaboration with women/minority owned local businesses.
