I spearhead the strategic oversight and operational management of an extensive £MM application estate. This pivotal role involves coordinating and leading 3 dynamic teams, ensuring the seamless integration and robust performance of numerous critical applications that support the university's diverse academic and enterprise functions.In this role I am fosuced on driving technology transformations, optimising IT processes, contract management, ITSM utilising my knowledge of ITIL4 and leading cross-functional teams to achieve excellence in service delivery. My role at ARU is enabling me to develop a deep understanding of the challenges and opportunities in managing large-scale IT environments, ensuring agility, reliability, and alignment with institutional goals.My vision in this role is to leverage technology not just as a tool, but as a strategic asset that empowers educational excellence and innovation.

In my capacity as Head of IT, I drew upon a broad spectrum of experience acquired across various roles within the organisation. These roles enriched my expertise in technology management, service implementation, and project oversight.My leadership extended across Application Services, Infrastructure Services, and E-Learning Services. In my role, which included deputising for the IT Director, I was integral in strategic planning and reporting to the C-Suite executive team. My responsibilities encompassed budget planning, driving change initiatives, managing IT Service Management functions, embedding ITIL into service operations, overseeing contracts, and ensuring policy compliance.Key Achievements: • Led the transition towards a more efficient and scalable service infrastructure, adopting a Cloud Ready > Cloud First strategy. • Responded swiftly to the Covid-19 pandemic by implementing remote working solutions. • Developed a strategic reporting framework using Microsoft PowerBI, enhancing data-driven decision-making. • Introduced an online enrolment system to improve remote student experience. • Integrated key platforms like Google Workplace and M365 into our IT operations. • Managed the virtualisation of our MIS cluster, with potential for future cloud migration. • Supervised the migration of our CRM system to Salesforce, improving customer relationship management. • Initiated the development of a mobile application for enhanced digital accessibility.My approach consistently aligned IT initiatives with organisational goals, focusing on sustainable, forward-thinking solutions.Previous roles within the organisation: Head of IT Business Systems, IT Business Systems & E-Learning Manager and E-Learning and Online Systems Manager.