Scout Richardson Email & Phone Number

Kalamazoo, Michigan, United States

-Create course content in Streamline’s Learning Management System-Complete periodic structured reviews to confirm content is relevant, usable, up-to-date and assigned correctly-Acquire, Update and disseminate knowledge articles in the Streamline Zendesk Guide-Gathers, analyzes and reports on Knowledge Management metrics, search tags and service tickets-Interfaces with stakeholders to identify analyze and research business needs and user requirements-Participates in development of knowledge tools and approaches; contributes to scoping and planning, designing, testing and delivery-Models best practices and knowledge sharing behaviors in the use of KM technologies-Training/webinar coordination/scheduling - customer facing-Acts as a Point of Contact for Onboarding staff-Acts as a Mentor to Support Team Interns-Draft communications for builds/hotfixes-Core Build Regression testing-Complete special projects as assigned

Kalamazoo, Michigan, United States

- Met regularly with Michigan customers as their Point of Contact to discuss the progress of their open Support tasks- Routed incoming Support tasks to their corresponding CSS teams- Trained new team members on CSS Smartcare Team processes and troubleshooting procedures- Monitored the Severity 1 phone line to respond to urgent support tasks reported by customers onsite- Triaged assigned tasks in coordination with development teams in order to troubleshoot issues and deploy the correct hotfix builds- Modified team reference materials to improve daily task performance

Kalamazoo, Michigan, United States

Kalamazoo, Michigan, United States

Think Summer! Program: Maintain and organize database exports for daily tasks Import evaluation data into program databases for report evaluations Regular digital correspondence between peers, supervisors and families of the program Sent updates to approximately 3,000 contacts regarding program information and fall school items Updated records with faulty or missing information Provided technical solutions for students struggling with the transition to distance learning

Kalamazoo County, Michigan, United States

This is a semester-long position I am working at Northeastern Elementary School as a part of my service learning initiative at the Haworth College of Business.➢ Help children with their reading, spelling and writing skills as needed➢ Facilitate learning activities and games with the children

United States

 Prepare departments for quarterly inventory processing Maintain the photography lab, troubleshoot and complete customer orders Assist customers with DNR Sports licensing year round Organize, manage and maintain aquarium inventory Take and prepare event decoration orders Merchandise products across 7 departments: health and beauty, seasonal and garden center, automotive, electronics, housewares, hardware, and pets Cashiering and customer service at multiple stations throughout the store

Kalamazoo, Michigan, United States

This was a semester-long position for an enterprise project for my major, with real-life client Streamline Healthcare Solutions.➢Analyze business needs and translate into actionable project objectives➢ Coordinate with team members on deadlines, requirements and updates➢ Conduct meetings between project leaders and client➢ Lead team in analysis reporting and diagramming to accurately represent the client’s needs