Shannon Crawford Email & Phone Number

Dallas-Fort Worth Metroplex

Springboard School of Data - Data Analytics Learning Career Track, CertificationDescription: 400+ hours of hands-on course material, with 1:1 industry expertmentor oversight, and completion of 2 in-depth capstone projects. Mastered skillsin analyzing business problems, data analysis, presenting business insights todifferent stakeholders, SQL, Python and data visualization.

Dallas/Fort Worth Area

Sr PM responsible for leading team of consultants and partnering with client through all phases of project lifecycle on system reimplementation of CRM, CPQ, CLM, and data migration working with existing ERP and Integration architecture. Collaborate with System Architects, BA, SMEs, and stakeholders through discovery and planning workshops. Assist with business requirements gathering for scope and pre-implementation design. Establish Agile/Scrum methodology during implementation and oversee issue completion tracking against scope and timeline. Coordinate releases, reviews, and QA with technical teams using Jira, Teams, MS Project, and various client preferred platforms. Plan and initiate SIT and UAT testing with technical teams and businesses. Responsible for daily/weekly progress reporting to stakeholders and C-suite as needed, escalation management, issue triage, resource management and meetings management.

Dallas/Fort Worth Area

Manage and supervise a multi-disciplinary team of business analysts and project managers in all aspects of client service delivery specifically in the areas of requirements gathering, project management, software configuration, and service delivery of software and hardware solutions. Inform key stakeholders and senior management on project portfolio status routinely and C-suite as needed. Engage multi-disciplinary teams in driving success through all stages of the client delivery including sales management, project scoping, requirement gathering, execution, financial management and reporting. Insure client retention and identify opportunities for growth across platforms. Establish meetings, departmental initiatives, and processes for larger Professional service team communications. Relay product improvements/needs, report risks, and address barriers to fulfillment with key stakeholders. Utilize multiple software platforms including Salesforce, Jira, Smartsheets, Microsoft Suite, Slack/MS Teams, etc.

Dallas, Texas

Manage and supervise a team of technical specialists and business analysts in their routine job functions. Mentor and model for other members of the professional service team. Recruit, hire, and oversee training team for event implementations, both remotely and locally for the Dallas office. Engage multi-disciplinary teams to scope, collect requirements/deliverables, and develop timelines to fulfill contractual agreements through all stages of the event software implementation and onsite application. Blended role with engagement management responsibility on enterprise event implementations with supporting staff. Serve as primary escalation point from project manager and client contacts to upper leadership, executive sponsors, and client decision makers. Participate in meetings, programming, and opening communication channels for larger analyst team and key stakeholders. Assist with agile sprint planning, onsite logistics planning, onsite staffing, travel coordination and budget reviews. Utilize multiple software platforms for monitoring and service delivery.

Dallas, Texas

Working with business analysts and system architects in the conference and events management software industry, I provide professional services to corporations using specific products of the Lanyon Smart Events Cloud including Lanyon Events and Lanyon Mobile.

Remote

Software implementation trainer and support staff for agencies in the Mosaic network.

Texas, Iowa

Documentation Software implementation coordinator for Texas and Iowa. I assessed agency needs - from front-line to executive. I coordinated and provided training, monitored implementation and evaluated progress on large scale projects working with 7 Texas agencies and 5 Iowa agencies as a deployed corporate consultant.

Carrollton Tx

Coordinator of services for individuals with intellectual disabilities in both community based waiver and ICF environments for the non-profit, Mosaic in Carrollton, TX. Responsibilities included monitoring and developing systems to ensure financial, programmatic, medical/psychological, and educational needs were provided in order to maximize independence of our clients in community based settings and in compliance with state regulations. I supervised managers and a staff of twenty care providers as well as served as liaison for stake holders and family members.