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Present - Principal Consultant and PMO Lead with Apps Associates focusing on Implementation of Hybrid Agile/WF projects and processes: Implementation Focus - CRM: Sales, Service, MFG, CPQ, Custom development.Formerly - Data Analytics fellow concentrating on analytical and visualization skills using tools including Excel, Tableau, R, Python. Interest in financial and operational analysis to assist organizations with strategic decision making. Continue specialization in project management, reporting, and executive level presentations. Prior Career Experience - Sr. Project Manager/Client Delivery manager in the software implementation and Events space skilled in Agile/Scrum, Waterfall, Kanban, Lean. Client facing professional with vision to action focus leveraging tactical, logistical, risk identification and de-escalation skills. Team leadership and facilitation from scope to close with a cool under fire demeanor. I am committed to success in implementations of both large and small scale projects over 10+ years. Frequent use of Jira, MS/Google Suites, Smartsheets, Salesforce, Asana, and major digital communication platforms.
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Principal ConsultantApps Associates Sep 2021 - Apr 2023 -
Springboard Analytics FellowSpringboard Jan 2021 - Sep 2021Dallas-Fort Worth MetroplexSpringboard School of Data - Data Analytics Learning Career Track, CertificationDescription: 400+ hours of hands-on course material, with 1:1 industry expertmentor oversight, and completion of 2 in-depth capstone projects. Mastered skillsin analyzing business problems, data analysis, presenting business insights todifferent stakeholders, SQL, Python and data visualization. -
Senior Project ManagerKeste 2019 - 2021Dallas/Fort Worth AreaSr PM responsible for leading team of consultants and partnering with client through all phases of project lifecycle on system reimplementation of CRM, CPQ, CLM, and data migration working with existing ERP and Integration architecture. Collaborate with System Architects, BA, SMEs, and stakeholders through discovery and planning workshops. Assist with business requirements gathering for scope and pre-implementation design. Establish Agile/Scrum methodology during implementation and oversee issue completion tracking against scope and timeline. Coordinate releases, reviews, and QA with technical teams using Jira, Teams, MS Project, and various client preferred platforms. Plan and initiate SIT and UAT testing with technical teams and businesses. Responsible for daily/weekly progress reporting to stakeholders and C-suite as needed, escalation management, issue triage, resource management and meetings management. -
Client Delivery ManagerCvent Apr 2018 - Dec 2018Dallas/Fort Worth AreaManage and supervise a multi-disciplinary team of business analysts and project managers in all aspects of client service delivery specifically in the areas of requirements gathering, project management, software configuration, and service delivery of software and hardware solutions. Inform key stakeholders and senior management on project portfolio status routinely and C-suite as needed. Engage multi-disciplinary teams in driving success through all stages of the client delivery including sales management, project scoping, requirement gathering, execution, financial management and reporting. Insure client retention and identify opportunities for growth across platforms. Establish meetings, departmental initiatives, and processes for larger Professional service team communications. Relay product improvements/needs, report risks, and address barriers to fulfillment with key stakeholders. Utilize multiple software platforms including Salesforce, Jira, Smartsheets, Microsoft Suite, Slack/MS Teams, etc. -
Associate Manager, Professional ServicesLanyon Nov 2016 - Apr 2018Dallas, TexasManage and supervise a team of technical specialists and business analysts in their routine job functions. Mentor and model for other members of the professional service team. Recruit, hire, and oversee training team for event implementations, both remotely and locally for the Dallas office. Engage multi-disciplinary teams to scope, collect requirements/deliverables, and develop timelines to fulfill contractual agreements through all stages of the event software implementation and onsite application. Blended role with engagement management responsibility on enterprise event implementations with supporting staff. Serve as primary escalation point from project manager and client contacts to upper leadership, executive sponsors, and client decision makers. Participate in meetings, programming, and opening communication channels for larger analyst team and key stakeholders. Assist with agile sprint planning, onsite logistics planning, onsite staffing, travel coordination and budget reviews. Utilize multiple software platforms for monitoring and service delivery. -
Project Manager, Professional ServicesLanyon Nov 2014 - Nov 2016Dallas, TexasWorking with business analysts and system architects in the conference and events management software industry, I provide professional services to corporations using specific products of the Lanyon Smart Events Cloud including Lanyon Events and Lanyon Mobile.
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Trainer/ItMosaic Aug 2014 - Nov 2014RemoteSoftware implementation trainer and support staff for agencies in the Mosaic network. -
Regional CoordinatorMosaic Sep 2011 - Oct 2014Texas, IowaDocumentation Software implementation coordinator for Texas and Iowa. I assessed agency needs - from front-line to executive. I coordinated and provided training, monitored implementation and evaluated progress on large scale projects working with 7 Texas agencies and 5 Iowa agencies as a deployed corporate consultant.
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Hcs Case Manager/Icf-Id CoordinatorMosaic 2003 - Sep 2011Carrollton TxCoordinator of services for individuals with intellectual disabilities in both community based waiver and ICF environments for the non-profit, Mosaic in Carrollton, TX. Responsibilities included monitoring and developing systems to ensure financial, programmatic, medical/psychological, and educational needs were provided in order to maximize independence of our clients in community based settings and in compliance with state regulations. I supervised managers and a staff of twenty care providers as well as served as liaison for stake holders and family members.
Shannon Crawford Skills
Shannon Crawford Education Details
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Frequently Asked Questions about Shannon Crawford
What is Shannon Crawford's role at the current company?
Shannon Crawford's current role is Sr. Principal/PMO Lead.
What is Shannon Crawford's email address?
Shannon Crawford's email address is sh****@****yon.com
What is Shannon Crawford's direct phone number?
Shannon Crawford's direct phone number is +181722*****
What schools did Shannon Crawford attend?
Shannon Crawford attended Austin College.
What skills is Shannon Crawford known for?
Shannon Crawford has skills like Training, Nonprofits, Public Speaking, Volunteer Management, Program Development, Event Planning, Community Outreach, Management, Non Profits, Leadership, Project Management, Social Services.
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1citigroup.com -
2permasteelisagroup.com, permasteelisagroup.com4 +390438XXXXXX
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Shannon Bellefleur
Belleville, Mi
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