Shubham Chouhan Email and Phone Number

- Managing onboarding and offboarding user management.- Handle inbound customer inquiries via tickets to resolve problems with hardware, operating system, installing apps, and desktop connectivity globally.- Fixed email problems by applying the proper troubleshooting techniques.- Cooperating with a different technical team to finish activities like provisioning and migration.- Verifying the device compliance status on the Intune Portal for newly onboarded devices every day.- Installations of license-based programs, managed using Service Desk according to user specifications.- Managing several other duties in accordance with the ongoing requirements of the IT infrastructure.- Remote Administration using Quick Assist and TIDE VNC.

- Manage incoming user requests (through email, phone, and ticket) to rectify issues with desktop hardware support, operating system image, installing desktop applications, and desktop connectivity.- Maintaining two remote sites for any hardware, software, and network-associated problems.- Managing user accounts and setting up each user's profile.- Handling desktop clients and limiting users’ access to the company data security through group policy.- Installation and configuration of Sophos Antivirus and updating necessary Windows patches. - Installation and configuration of OpenVPN and Sophos connect VPN.- Vendor Management.- Installation, Configuration, and troubleshooting of Windows 10, 11.- Managing WDS for Windows client installation and preparing images as per asset model.- Creating the user ids in ADS and providing them the appropriate permission depending on the team and needs.- Remote Administration using Quick Assist and TIDE VNC.- Providing support for Office 365 applications.- Identifying Netskope CASB Agent Issues and reporting them to the next level with the probable solutions as per understanding.- Preparing audit data on a monthly basis.