Steven Crocker Ms I/O

Steven Crocker Ms I/O Email and Phone Number

Knowledge Builder | Innovative Learning Professional | Driving Customer Learning at Ford Pro @ Ford Pro
Steven Crocker Ms I/O's Location
Los Angeles Metropolitan Area, United States, United States
Steven Crocker Ms I/O's Contact Details

Steven Crocker Ms I/O personal email

About Steven Crocker Ms I/O

Learning is vital to an individual's job success and career fulfillment. In addition to my own self-learning, I attribute my career success to my ability in providing a mechanism for my colleagues to grow and reach their career goals through innovative, rich, and engaging learning.I fell into this niche through my interest in the theory and science behind adult learning. I studied Industrial/Organizational Psychology, which is where my curiosity, drive, and expertise of adult learning theory is rooted. My studies created the theoretical platform which became the anchor to my practical methods.I am dedicated to exploring innovative and engaging methods in which to develop learning. I am continuously working on a variety of projects that range from self-guided eLearning courses to in-classroom programs to webinars.Specialties: Project/Program Management, People Leader, Strategist, Learning Professional, Training Developer, Technical Writer, Trainer, Instructional Designer, Captivate, Articulate, Adobe Package, RoboHelp

Steven Crocker Ms I/O's Current Company Details
Ford Pro

Ford Pro

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Knowledge Builder | Innovative Learning Professional | Driving Customer Learning at Ford Pro
Steven Crocker Ms I/O Work Experience Details
  • Ford Pro
    National Manager Learning & Development - Customer Success
    Ford Pro Jul 2024 - Present
    Dearborn, Michigan, Us
    Leading Learning strategy and execution for Ford Pro's customers.
  • Amazon
    Senior Global Manager Learning Experience Programs
    Amazon Jun 2022 - Jul 2024
    Seattle, Wa, Us
    Manage work of globally dispersed LXDs and LXD’s “in training” during project and program assignments.  Act as Lead Sr. Manager of programs for both LXD and Training Delivery (TD) teams for top strategic initiatives.  Design and implement learning programs for Outsource partners in India, Philippines, and China.  Orchestrate processes with Workforce and Capacity Planning, Finance, and TD teams to design, implement, measure, and improve associate tenure workshops.  Lead document writer for Weekly, Monthly, and Quarterly Business Reviews (e.g. WBR, MBR, & QBR)  Perform learning development, analysis, and strategy (listed in Global Mgr., LXD Programs duties below) of larger scope and greater complexity than those performed by a Global Manager, LXD Programs.
  • Amazon
    Global Manager Learning Experience Programs
    Amazon Oct 2019 - Jun 2022
    Seattle, Wa, Us
    Managed globally dispersed LXD’s during project and program work assignments.  Acted as Primary Lead on global strategic curriculum design and redesign projects.  Managed, initiated, and directed global scale learning programs for client-facing associates.  Organized company focus groups and surveys and developed curricula iteration strategies based off results.  Operated within a worldwide team spanning multiple time zones and work cultures.  Led Change Management functions pertaining to learning & development.  Created tools and mechanisms for LXD team members.  Designed and implemented collaboration and communication strategies for stakeholder groups within programs and projects.  Collected, analyzed, and reported on program and project metrics.  Led curriculum pilots and experiments to assess effectiveness for new strategies.  Designed strategy for continuous improvement of curricula based on quantitative metrics and qualitative anecdotes from trainers and participants.  Wrote monthly business reviews, experimentation plans, and data findings documents.  Created strategies for localizing and translating content for China, Japan, Germany, France, Italy, Spain, Turkey, UAE, Egypt, and Saudi Arabia.  Vetted, on boarded, and partnered with vendor organizations for the design and development of training materials.
  • Pennymac Loan Services, Llc
    Head Of Learning Development
    Pennymac Loan Services, Llc Sep 2017 - Oct 2019
    Westlake Village, California, Us
    - Managed L&D (Instructional Designers, LMS Specialist, & Coordinators) team plus Training Delivery function, which included trainers and department representatives. - Led company-wide compliance training design, development and implementation. - Developed annual company strategic plan with Strategic Planning Committee. - Team Lead for re-design and communication of Corporate Learning’s internal policy. - Partnered with Diversity & Inclusion officer to design a DEI training strategy for management. - Performed learning development, analysis, and strategy (listed in Manager, Instructional Design duties below) of larger scope and greater complexity than those performed by a Manager, Instructional Design.
  • Pennymac Loan Services, Llc
    Manager, Instructional Design
    Pennymac Loan Services, Llc Dec 2015 - Sep 2017
    Westlake Village, California, Us
    - Managed Learning & Development team, which included: Supervision, hiring, training, and evaluating learning personnel engaged in training development, coordination, and LMS administration. - Conducted training needs assessments and root cause analyses with key stakeholders and subject matter experts. - Designed, developed, and implemented web-based eLearning/instructional design initiatives while utilizing adult learning theory strategies. - Designed and developed in-classroom training courses, including complete curriculum, course materials, and learning activities. - Developed and designed leadership development programs. - Analyzed effectiveness of training programs. - Managed learning strategies for all corporate divisional training groups. - Developed and implemented one-on-one learning sessions with executives. - Reported training analytics to management and executives. - Facilitated in-class training sessions. - Train the Trainer.
  • Volt Workforce Solutions
    Instructional Designer
    Volt Workforce Solutions Jul 2015 - Dec 2015
    Buffalo, New York, Us
    - Mentored fellow colleagues on instructional design theory, technology, and tools. - Led/facilitated learning events. - Performed learning development, analysis, and strategy (listed in Training Development Specialist duties below) of larger scope and greater complexity than those performed by a Training Development Specialist.
  • Volt Workforce Solutions
    Training Development Specialist
    Volt Workforce Solutions Jul 2011 - Jul 2015
    Buffalo, New York, Us
    - Conducted training needs assessments and root cause analyses with key stakeholders and subject matter experts. - Project managed training efforts and delegated to fellow T&D specialists. - Designed, developed, recorded, and implemented web-based eLearning/instructional design initiatives while utilizing adult learning theory strategies. - Designed and developed in-classroom training courses, including complete curriculum, course materials, and learning activities - Designed & developed blended-learning programs utilizing adult learning theory. - Facilitated learning activities in a corporate classroom structure. - Train the Trainer.
  • California State University, San Bernardino
    Research Assistant
    California State University, San Bernardino Nov 2009 - Mar 2012
    I assisted a professor of Industrial/Organizational Psychology with research data management. I developed syntax in SPSS (Statistics Package for Social Sciences).
  • California State University, San Bernardino
    Aquatics Supervisor
    California State University, San Bernardino Sep 2010 - Jun 2011
    I managed a team of lifeguards and swimming instructors for the community pool at the on-campus recreation facility. I trained, hired, and evaluated my staff. Kept the pool facility up to government standards. Coordinated and communicated with other supervisors to ensure top operating standards of the entire recreation facility.

Steven Crocker Ms I/O Skills

Training Development Instructional Design Employee Training Project Management Needs Analysis Adult Learning Methodologies Research Powerpoint Statistics Organizational Development Job Analysis Interviews Onboarding Recruiting Performance Management Organizational Effectiveness Adult Learning Theory Presentations Public Speaking Writing Motivation Business Ethics Management Training Employee Relations Leadership Development Training And Development Interviewing

Steven Crocker Ms I/O Education Details

  • California State University-San Bernardino
    California State University-San Bernardino
    Industrial/Organizational Psychology
  • California State University, Northridge
    California State University, Northridge
    Psychology
  • Moorpark College
    Moorpark College
    Psychology

Frequently Asked Questions about Steven Crocker Ms I/O

What company does Steven Crocker Ms I/O work for?

Steven Crocker Ms I/O works for Ford Pro

What is Steven Crocker Ms I/O's role at the current company?

Steven Crocker Ms I/O's current role is Knowledge Builder | Innovative Learning Professional | Driving Customer Learning at Ford Pro.

What is Steven Crocker Ms I/O's email address?

Steven Crocker Ms I/O's email address is st****@****usa.com

What schools did Steven Crocker Ms I/O attend?

Steven Crocker Ms I/O attended California State University-San Bernardino, California State University, Northridge, Moorpark College.

What skills is Steven Crocker Ms I/O known for?

Steven Crocker Ms I/O has skills like Training Development, Instructional Design, Employee Training, Project Management, Needs Analysis, Adult Learning Methodologies, Research, Powerpoint, Statistics, Organizational Development, Job Analysis, Interviews.

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