Sheldon Mcgregor, Csm, Itil Email & Phone Number

Dallas-Fort Worth Metroplex, Texas, Us

As a seasoned IT leader, the Global IT Asset Management practice resides with my role, driving strategic direction and excellence across hardware and software asset management lifecycle. Key Responsibilities:- Lead global teams in hardware and software asset management lifecycle and procurement management- Partner cross-functionally with: - Legal: Ensuring compliance and contractual adherence - Audit: Collaborating on internal audits and process improvements - Vendor Management: Managing vendor relationships and negotiations - Cyber Security: Ensuring asset security and risk mitigation - Business Stakeholders: Aligning IT asset management with business objectives- Member of Daily Onboarding Continuous Improvement workstream, ensuring roadblocks are removed and processes are optimized- Manage a multi-million-dollar infrastructure budget, overseeing enterprise applications and hardware - Guide teams through true-up, budgeting, and forecasting processes- Implemented dashboards for enhanced reporting and visibility- Successfully reclaimed $500,000 in software licenses for reuse in 2023- Achieved a satisfactory score in internal audits based on NIST standards in 2023

Us

Managed & motivated a global team comprising more than 80 personnel, including developers, technicians, engineers, Service Delivery Managers, and analysts across onshore and offshore sites.Leadership & Coaching: I led the charge in empowering teams to adopt agile methodologies for bug fixes and enhancements, fostering a culture of continuous improvement.Agile Collaboration: I actively participated in daily Stand-ups, collaborated closely with product and business owners to prioritize backlogs in tools like ServiceNow and Azure DevOps, and provided valuable support for sprint planning.Vendor Management: I ensured that global partners and vendors consistently met SLAs and KPIs, maintaining high-quality service delivery.Financial Stewardship: I took responsibility for budget management and forecasting, optimizing spend for future initiatives.Cross-Functional Collaboration: I collaborated seamlessly across various functions, including L1, L3, QE, ITSM, infrastructure, vendor partners, and project/program managers, while engaging with key business stakeholders to drive success.People & Resource Management: I implemented effective one-on-one sessions and performance reflections, along with meticulous time tracking for support, enhancement, and project work through tools like Planview.Application Support Excellence: Under my leadership, L2 App support teams excelled in managing Dynamics 365 CRM, ServiceNow, Sitecore, POS Restaurant Ops, Middleware, BI/DI platforms like Tableau for reporting, and Matillion/Active Batch for data integrations. Teams under Leadership:- POS Restaurant Ops (L1.5 & L2)- ServiceNow (L2 + L3)- Sitecore (L2 + L3)- Dynamics 365 (L2 + L3)

New York, Ny, Us

During my tenure as an IT Manager in a vibrant startup environment, I drove IT operations with a strong focus on cloud technologies, agility, and DevOps best practices. Here's a snapshot of my accomplishments:Cloud-Centric Expertise: Orchestrated the management of cloud environments, with a primary emphasis on AWS and Google Cloud. Leveraged cloud solutions to enhance scalability, cost-efficiency, and overall performance.DevOps Champion: Led the charge in fostering a DevOps culture, collaborating closely with development teams to streamline the deployment of changes into UAT, QE, and PROD environments via GitHub. This approach ensured rapid, reliable releases aligned with startup speed and flexibility.Agile Framework: Thrived in a startup culture that thrived on agility, enabling our team to swiftly adapt to evolving business needs, driving innovation, and maintaining a competitive edge.Comprehensive Infrastructure Management: Managed and supported a diverse array of IT infrastructure components, including switches, firewalls, SAS solutions, and more, sustaining a resilient environment tailored to startup dynamics.Outsourcing Transformation: Successfully advocated for and executed the transition from in-house support to an outsourced solution. This strategic shift improved operational efficiency and empowered our team to concentrate on strategic startup initiatives.Compliance and Security: Collaborated closely with the Security Officer and vendor management to ensure compliance across various areas, fortifying data protection and the integrity of startup operations.My achievements as an IT Manager in this startup role reflect my ability to excel in cloud-driven, agile, and DevOps-oriented environments, where adaptability and innovation are key drivers of success.

Düsseldorf, North Rhine-Westphalia, De

Responsible for overseeing the Digital Workplace across North America and Latin America, with a strong focus on delivering a seamless and efficient service experience. Here's an overview of my key accomplishments:Collaborative Solutions: I worked closely with vendors, associates, and cross-functional team members to address problematic processes and non-standard hardware and software requests, consistently optimizing the end-user experience.Technology Advancements: I took the lead in piloting and adopting new technologies that enhanced the digital workplace for end users, ensuring we remained at the forefront of innovation.Integration Leadership: I supported acquisition integrations by leading key project work-streams and initiatives, contributing to successful transitions.Expert Escalation Point: As the escalation point for end users, cross-functional team members, management, and vendors, I facilitated issue resolution and process improvements, ensuring timely and effective solutions.In my capacity as a Delivery Manager, my commitment was to drive excellence in service delivery, elevate the digital workplace experience, and provide effective solutions to enhance operations during my tenure with the company.

Düsseldorf, North Rhine-Westphalia, De

In my role, I had the privilege of overseeing IT Asset Management (ITAM), encompassing comprehensive lifecycle management, IT onboarding processes, and vendor management for the North America Region. Here's a summary of my responsibilities:Comprehensive ITAM Oversight: I provided strategic leadership in IT Asset Management, ensuring the effective management of assets throughout their entire lifecycle. This included meticulous tracking, maintenance, and optimization.Streamlined Onboarding: I played a pivotal role in refining IT onboarding processes, ensuring that new assets were seamlessly integrated into the organization's IT environment, optimizing efficiency and productivity.Vendor Relations: I actively managed vendor relationships, fostering collaboration and negotiating favorable terms to benefit the organization while maintaining compliance.Budget Mastery: I was responsible for managing the yearly asset budget, including capitalization of assets, and played a key role in budget and project planning, ensuring fiscal responsibility and alignment with strategic goals.During my tenure, my dedication to IT Asset Management contributed to the organization's efficiency, cost-effectiveness, and strategic planning.

Düsseldorf, North Rhine-Westphalia, De

Held the responsibility for local service delivery at the Stamford headquarters and Trumbull R&D facility, playing a pivotal role in ensuring efficient and effective service delivery. Here are the key aspects of my role:🌟 Local Service Management: I managed and coordinated local service projects and tasks, working diligently to streamline operations and improve service quality.🤝 Cross-Functional Collaboration: I collaborated extensively with colleagues within the IT department and engaged with stakeholders across the business, demonstrating the ability to bridge organizational silos and drive cohesion.My tenure as a Service Delivery Analyst was marked by a commitment to enhancing local service delivery, fostering collaboration, and contributing to the overall efficiency and success of the organization.

Düsseldorf, North Rhine-Westphalia, De

In my capacity as an IT Manager and Service Desk Manager, I had the privilege of overseeing a multifaceted technical team responsible for supporting various locations, including corporate offices, plants, and warehouses. My role was instrumental in maintaining and enhancing the Service Desk. Here's a summary of my key responsibilities and accomplishments:🌟 Diverse Team Leadership: I managed a diverse team that included two on-site resources at the corporate office, field staff at plant locations, and outsourced service desk professionals. My leadership ensured seamless technical support across the organization.💼 Comprehensive IT Management: I oversaw crucial aspects of IT management, including Asset Management, Identity Management, and the implementation of self-service tools, streamlining IT operations and user experiences.🚀 Onboarding and Offboarding: I was responsible for developing and refining employee onboarding and offboarding processes, ensuring a smooth transition for new hires and a secure exit process for departing employees.📈 Service Excellence: I led Request, Incident, and Security Management, establishing robust protocols for rapid response and issue resolution. My focus was on maintaining a secure and efficient IT environment.🔝 Continuous Improvement: I championed the philosophy of Continual Service Improvement, constantly seeking opportunities to enhance the Service Desk and IT operations, ensuring alignment with evolving organizational needs.👥 Career Development: I took a proactive role in career management and development for in-house staff, conducting performance reviews, setting organizational goals, and recommending training programs to foster career growth and proficiency.My tenure as an IT Manager and Service Desk Manager was marked by a commitment to excellence in IT support, continuous improvement, and the professional development of the IT team, all contributing to the organization's success.

New York, Ny, Us

In my role as a Field Engineer for IT, I provided dedicated, full-time onsite support to a leading CPG (Consumer Packaged Goods) client with a specialization in detergent manufacturing. My responsibilities encompassed a wide range of critical functions aimed at optimizing IT operations across multiple sites, including headquarters, Research & Development, and manufacturing facilities. Here's an overview of my key contributions:🖥️ Comprehensive IT Support: I delivered both desktop and remote support, ensuring seamless operations at multiple sites. My expertise covered desktop and laptop builds, support for Bring Your Own Device (BYOD) initiatives, instrument maintenance, and software troubleshooting.📃 Documentation Excellence: I authored and meticulously maintained client documentation for technical support, providing valuable resources for efficient issue resolution and IT management.📊 Project Management Proficiency: I played a pivotal role in project management, overseeing infrastructure enhancements and software changes/implementation. My expertise ensured the successful execution of critical initiatives.🤝 Team Collaboration: I actively contributed to managing and training new and existing staff members and consultants at various sites, fostering a culture of expertise and knowledge sharing.🌐 Network and System Management: I conducted vigilant network and system monitoring, overseeing servers, networking devices, printers, and more to maintain operational efficiency and minimize downtime.In my role as a Field Engineer for IT, I consistently demonstrated a commitment to enhancing IT operations, delivering exceptional support, and driving successful projects to benefit our client in the competitive CPG industry.

Bratislava 1, Sk

In my role, I held the critical responsibility of spearheading the testing phase for the IBM V37XXX SAN device. This phase served as a preliminary step before different engineers undertook setup and testing, and my role was to closely monitor and oversee this process. My contributions went beyond testing and included:📝 Documentation Excellence: I meticulously crafted and edited the testers' workbook documentation, project outline, and project plan in collaboration with the internal team. This comprehensive documentation served as a roadmap for successful testing.📊 Data-Driven Insights: Leveraging feedback from testers and other data collected during testing, I authored a comprehensive competitive analysis report and an executive summary. These insights were instrumental in providing valuable input to IBM's product development team, aiding in the refinement and improvement of the IBM V37XXX SAN device.In my capacity as the Testing Lead, my dedication to precision, documentation, and data-driven analysis played a pivotal role in advancing the development and refinement of IBM's cutting-edge SAN device.

Stamford, Ct, Us

In my role as a Service Desk Manager, I led a 24x7 service desk and managed a dedicated team of approximately 20 technicians and engineers. My contributions extended beyond traditional management duties and encompassed:🔧 Process Enhancement: I spearheaded the implementation of new processes and industry standards for service providers, enhancing the efficiency and effectiveness of our operations.🛡️ Network Vulnerability Expertise: I took charge of Network Vulnerability Assessments and Reporting, ensuring robust security measures were in place and vulnerabilities were promptly addressed.🤝 HR and Staffing Leadership: In addition to managerial responsibilities, I played a vital role in HR functions, including interviewing, staffing, and talent acquisition. I hired and trained technicians for various positions within the company, from entry-level to level 4 experts.🔑 Administrative Oversight: I held administrative privileges on in-house and client networks, ensuring that SLAs and client needs were consistently met.📚 Procedural Excellence: I was responsible for developing playbooks and runbooks for technical procedures, providing a standardized approach to troubleshooting client networks.🚀 Project Management: I skillfully managed special projects, which involved researching, testing, and, in some cases, implementing software solutions to enhance our service offerings.🤝 Cross-Functional Collaboration: I collaborated closely with the Development team to roll out SharePoint solutions for clients and our in-house database, contributing to improved information management and client satisfaction.My tenure as a Service Desk Manager was marked by a commitment to service excellence, leadership in process improvement, and fostering collaboration across diverse teams to deliver exceptional IT support.

As a Contract Specialist, I played a pivotal role in contract management and revenue analysis, ensuring seamless operations and client satisfaction. Here's a glimpse of my key responsibilities:📝 Contract Management: I adeptly created and renewed contracts for clients with Service Maintenance Agreements, fostering long-lasting and mutually beneficial client relationships.📈 Revenue Analysis: I harnessed the power of databases and spreadsheets to meticulously track generated revenue, providing valuable insights to inform strategic decisions.📊 Reporting Proficiency: I maintained detailed reports on revenue and Purchase Orders (POs) obtained, enabling accurate financial tracking and informed business planning.🤝 Collaborative Engagement: I engaged daily with a diverse range of stakeholders, including regional Managers, customer service engineers, the sales team, and clients, facilitating open communication and productive relationships.In my role I demonstrated a commitment to precision in contract management, revenue analysis, and collaborative engagement, all contributing to the success of our operations.

In my role as an Associate Producer on "The Dr. Phil Show," I played a pivotal role in various aspects of show production, contributing to the program's success. Here's an overview of my key responsibilities and accomplishments:🎥 Guest Management: I meticulously booked, screened, interviewed, and briefed show guests, ensuring their seamless participation in the program.🎬 Production Expertise: I demonstrated proficiency in shooting HDV footage, editing montages, crafting engaging plugs, and actively contributing to the ideation and pitching of show concepts and topics.🌟 Field Operations: I played a key role in booking field interviews, working on-location in the field, and organizing casting calls to support the show's content needs.🏠 Project Involvement: I also contributed to projects such as "The Dr. Phil House" and the pilot for "The Doctors," showcasing my versatility and dedication to show development.👥 Team Leadership: I managed a dynamic team, including Production assistants and interns, while also overseeing the show's budget, ensuring efficient resource allocation.🤝 Cross-Functional Collaboration: I collaborated seamlessly with other producers, editors, and segment directors, fostering a cohesive and productive working environment that contributed to the show's overall success.In my role as an Associate Producer, I consistently brought creativity, professionalism, and teamwork to "The Dr. Phil Show," contributing to its continued excellence in television production.

In my role as a Guest Booking & Research Coordinator, I played a crucial role in the behind-the-scenes operations of our program. Here's a glimpse of my key responsibilities:🌟 Guest Booking Expertise: I expertly booked and conducted interviews with a diverse range of guests, contributing to the compelling content of our show.📚 Diligent Research: I maintained a meticulously organized database of potential leads and stories, continuously researching facts, and reaching out to organizations with relevant expertise on the topics we covered.📕 Comprehensive Show Support: I was responsible for curating a comprehensive show binder, ensuring that all necessary information and materials were readily available for smooth show production.✈️ Travel Coordination: I seamlessly coordinated hotel and flight arrangements for our guests, ensuring their comfort and convenience during their time with us.In my role as a Guest Booking & Research Coordinator, my dedication to detail, research, and guest management contributed to the success and quality of our program.