Sheldon Mcgregor, Csm, Itil Email & Phone Number

Dallas-Fort Worth Metroplex, Texas, US

As a seasoned IT leader, the Global IT Asset Management practice resides with my role, driving strategic direction and excellence across hardware and software asset management lifecycle. Key Responsibilities:- Lead global teams in hardware and software asset management lifecycle and procurement management- Partner cross-functionally with: - Legal: Ensuring.

US

Managed & motivated a global team comprising more than 80 personnel, including developers, technicians, engineers, Service Delivery Managers, and analysts across onshore and offshore sites.Leadership & Coaching: I led the charge in empowering teams to adopt agile methodologies for bug fixes and enhancements, fostering a culture of continuous.

New York, NY, US

During my tenure as an IT Manager in a vibrant startup environment, I drove IT operations with a strong focus on cloud technologies, agility, and DevOps best practices. Here's a snapshot of my accomplishments:Cloud-Centric Expertise: Orchestrated the management of cloud environments, with a primary emphasis on AWS and Google Cloud. Leveraged cloud.

Düsseldorf, North Rhine-Westphalia, DE

Responsible for overseeing the Digital Workplace across North America and Latin America, with a strong focus on delivering a seamless and efficient service experience. Here's an overview of my key accomplishments:Collaborative Solutions: I worked closely with vendors, associates, and cross-functional team members to address problematic processes and.

Düsseldorf, North Rhine-Westphalia, DE

In my role, I had the privilege of overseeing IT Asset Management (ITAM), encompassing comprehensive lifecycle management, IT onboarding processes, and vendor management for the North America Region. Here's a summary of my responsibilities:Comprehensive ITAM Oversight: I provided strategic leadership in IT Asset Management, ensuring the effective.

Düsseldorf, North Rhine-Westphalia, DE

Held the responsibility for local service delivery at the Stamford headquarters and Trumbull R&D facility, playing a pivotal role in ensuring efficient and effective service delivery. Here are the key aspects of my role:🌟 Local Service Management: I managed and coordinated local service projects and tasks, working diligently to streamline operations and.

Düsseldorf, North Rhine-Westphalia, DE

In my capacity as an IT Manager and Service Desk Manager, I had the privilege of overseeing a multifaceted technical team responsible for supporting various locations, including corporate offices, plants, and warehouses. My role was instrumental in maintaining and enhancing the Service Desk. Here's a summary of my key responsibilities and accomplishments:🌟.

New York, NY, US

In my role as a Field Engineer for IT, I provided dedicated, full-time onsite support to a leading CPG (Consumer Packaged Goods) client with a specialization in detergent manufacturing. My responsibilities encompassed a wide range of critical functions aimed at optimizing IT operations across multiple sites, including headquarters, Research & Development.

Bratislava 1, SK

In my role, I held the critical responsibility of spearheading the testing phase for the IBM V37XXX SAN device. This phase served as a preliminary step before different engineers undertook setup and testing, and my role was to closely monitor and oversee this process. My contributions went beyond testing and included:📝 Documentation Excellence: I.

Stamford, CT, US

In my role as a Service Desk Manager, I led a 24x7 service desk and managed a dedicated team of approximately 20 technicians and engineers. My contributions extended beyond traditional management duties and encompassed:🔧 Process Enhancement: I spearheaded the implementation of new processes and industry standards for service providers, enhancing the.

As a Contract Specialist, I played a pivotal role in contract management and revenue analysis, ensuring seamless operations and client satisfaction. Here's a glimpse of my key responsibilities:📝 Contract Management: I adeptly created and renewed contracts for clients with Service Maintenance Agreements, fostering long-lasting and mutually beneficial client.

In my role as an Associate Producer on "The Dr. Phil Show," I played a pivotal role in various aspects of show production, contributing to the program's success. Here's an overview of my key responsibilities and accomplishments:🎥 Guest Management: I meticulously booked, screened, interviewed, and briefed show guests, ensuring their seamless participation.

In my role as a Guest Booking & Research Coordinator, I played a crucial role in the behind-the-scenes operations of our program. Here's a glimpse of my key responsibilities:🌟 Guest Booking Expertise: I expertly booked and conducted interviews with a diverse range of guests, contributing to the compelling content of our show.📚 Diligent Research: I.