Nyshae B. Email & Phone Number

Fort Lauderdale, Fl, Us

Fort Lauderdale, Fl, Us

Washington Dc-Baltimore Area

-Work with large complex data sets and applicable business logic to make informed revenue budget business recommendations-Undertake the required activities to accurately, timely, and successfully process the royalties in our distribution engine-Receive and deliver playlists, repertoire submissions, mandates, feedback files and distribution statements-Carry out data manipulation and data activities to support revenue generation and resolution of queries from members-Respond timely to partner ad hoc claims, disputes, and inquiries-Work with large complex data sets and applicable business logic to make informed revenue budget business recommendations and decisions-Co-ordinate the partner claims, disputes, and inquiries-Collaborate with other teams on related activities and projects, including Technology, Finance, Legal, Rights Management, Distribution Operations, and Customer Services-Improve methodologies, standards, and best practices around the processing and collection of international royalties

Arlington, Virginia, United States

▪ Provide timely, professional, and accurate responses to enterprise clients who submit question via the help library, through live chat, incoming phone calls, or email ▪ Thoroughly document all correspondence and necessary information related to a case in the case management system (Salesforce.com). ▪ Troubleshoot technical issues by providing step-by-step guidance. ▪ Format and compress documents using Adobe acrobat. Imported and exported data via excel. ▪ Collaborate and follow up with the Product Engineering department on cases that require escalation resolution. ▪ Enhanced personal and professional growth by participating in training sessions for the Support Services team. ▪ Tested new features for the product prior to release to ensure the enhancement is functioning as intended. (reported any issues or foreseen issues to the product team).

Washington, District Of Columbia, United States

▪ Learned and followed detailed attraction operating procedures and troubleshoot technical issues that occur (ride fails to start). ▪ Instructed guests and maintained effective communication with other attraction operators. ▪ Effectively worked with concerned guests to address their needs and ensure an outstanding guest experience. ▪ Maintained a high level of focus to ensure safe operation of museum rides and attractions. Spoke to guests both one-on-one and in groups. ▪ Ensured all safety policies, rules, and procedures are always followed. Utilized two-way radio. ▪ Promoted other museum areas and encouraged guests to become members of the museum. ▪ Maintained basic cleanliness and order of attractions and other museum areas.

Rochester, New York, United States

Bachelor Of Applied Science - Basc, Psychology With A Concentration In Media And Technology, 3.7

Certified Scrummaster, Certified Scrummaster, A

Security +, Computer And Information Systems Security/Information Assurance, A

Education record