Shaila Cruz Camacho Email & Phone Number

Altamonte Springs, Florida

Orlando, Florida Area

*Engaged network members by providing support in development that will enhance their skills and help them grow. Worked with non profits organizations kn community outreach. Partenered with Hispanic Federation on community outreach.

Canton, Ohio

Canton, Ohio

As Bilingual Fraud representative for the Canton Fraud Universal Bilingual team I posses a strong ability to thrive in a fast pace and constantly changing environment. I utilize exemplar communication and interpersonal skills to resolve customer concerns in a manner that meets both the needs of the customer and business all while protecting the customer. Utilize prior customer service and collections experience as well fraud knowledge to achieve the best level of customer centricity.Knowledgeable and proficient in systems such as: FDR, FDWC, GWAYSAM, GENASYS, Workstation,Lexis Nexis, Eport, Innovis, Edison Production, Support Central, Transfort, Riskfort, and TU Canada verification.As a Bilingual Fraud Representative I am able to adapt well to a constantly changing environment,processes and procedures in order to meet business needs and assist customers.Knowledgeable inprocessing Lost/ Stolen requests, detection calls and processing consumer and business applications. I am able to do so for both our English and Spanish speaking customers.I participated in a Fraud EHD rotation. In this rotation I provide feedback, coaching and assistance to reps, de-escalate calls, share best practices and ensure proper process is being utilized to better serve our customers and business needs. As well as provide feedback to managers.Detail oriented. Great interpersonal and communication skills. Consistently exceeding expectations in call quality scores. Holding a 1.79 average on Evaluations for the year.I am flexible with my schedule by working over time when needed of flexing for business needs.

Canton, Ohio

As a customer service representative for Canton Operations, I possess a strong ability to thrive in a fastpace environment, expediently resolve callers concerns in a manner that meets both the needs of thecustomer as well as the business, utilize exemplar communication and interpersonal skills, and deescalatedifficult situations to achieve customer centricity. I am trained in four clients (L&T, GAP Inc.,Lowe's, and TJX). As a result of my attention to detail and exemplar communication skills, I have been inthe top 5 FCR CSR's for the past four months (#1 for March and May)Knowledgeable and proficient in the use of systems such as: AFP on Demand, Unity and WaussauAs CSR I am able to adapt well to constant changing environment, processes and procedures in order tomeet business needs.I am flexible with my schedule by working over time and volunteering for Voluntary Time Off in order help the business group meet service levels.