C. Scarlett Saint George, Am, Lsw, Cadc Email & Phone Number

Chicago, Illinois

• Improved programme’s response to crisis intervention calls by collaborating with local law enforcement through an increase of referrals by 10% in FY17 and 15% in FY18.• Used safeguarding protocols to develop efficient ways of managing risk levels for those in crisis.• Reviewed all court-involved juvenile, refugee, and persons with disabilities programme referrals and assigned caseloads across staff and speciality trained volunteers.• Managed caseload of repatriation cases through the US Department of Justice.• Oversaw the daily activities of programme volunteers and interns by assigning terminal coverage and caseloads. • Developed training protocols for new staff, interns, and volunteers while providing regular supervision.

London, England, United Kingdom

King’s College London US-UK Fulbright Award Recipient 2019-2020

London, England, United Kingdom

• Supported tutors during modules for PG students• Admitted students into the tutorial • Monitored the MS Teams Chat and alerts the tutor of any queries• Triaged questions and oversees the progression of the lecture• Recorded tutorials and signposted students to the appropriate resources or member of faculty

Enfield, Greater London, United Kingdom

•Responsible for performing third-party referral triage assessments for a community alcohol and drug programme•Wrote-up clinical summaries of assessments to be reviewed by line manager and assigned to a key worker•Provided safeguarding referrals and crisis intervention where needed•Signposted service users to other organisations within the community that can provide support (i.e., housing)

Chicago, Illinois

•Conducted substance abuse treatment need referrals for adolescents and adults in a hospital setting•Facilitated group therapy on the adolescent and adult units on a weekly basis•Collaborated with patients to create treatment plans and utilised motivational interviewing to effectively work with patients prior to discharge•Responsible for discharge planning and ensuring community referrals were in place for follow-up

Niles, Illinois

• Expanded admissions contact centre operating hours into to a 24/7 operation to support our new treatment centres on the west coast.• Increased the number of admissions by 15% through targeted organic marketing initiatives using Google analytics.• Exceeded annual profit margin forecast by $250,000.• Constructed an internal bonus structure for admissions representatives to boost productivity by 15% for each agent.• Decreased operating costs by 10% for FY 2019.• Participated in weekly meetings with facility Clinical and Executive Directors to improve admissions protocol, client retention, and client follow-up.• Implemented Customer Relationship Manager (Sales Force) to improve contact with current, former, and prospective clients interested in treatment services.

Niles, Illinois

• Developed clinical admissions guidelines to be used across all facilities and levels of care (i.e. outpatient, residential, detox, and inpatient psychiatric).• Trained staff on clinical guidelines and protocols developed by the American Society of Addiction Medicine, National Institute of Drug Addiction, Substance Abuse Mental Health Service Administration (SAMHSA), and the Diagnostic and Statistical Manual of Mental Disorders (DSM) 5 on treatment criteria for each level of care.• Utilized exceptional customer service skills to attract and retain prospective clients and their loved ones.

Chicago, Illinois

• Performed biopsychosocial assessments and intakes for adult clients admitting to detox or residential.• Supervised medication dosages and recorded dose times, side effects, and adherence.• Provided case management and discharge planning services for an assigned caseload.• Collaborated with physicians, nursing, and other clinical staff for insurance reviews and advocated for further coverage if deemed medically necessary.

Chicago, Illinois

• Increased satellite office activity and visibility in the community through attending steering committee meetings and other organized events.• Maintained a regular caseload of clients involved in the criminal justice and healthcare systems. • Exceeded grant performance targets by 10% in FY 2015. • Facilitated trauma-informed crisis intervention to sexual assault survivors in emergency rooms, police stations, and courthouses.

Doctor Of Philosophy - Phd, Addictions Research, Incomplete

Activities and Societies: Former Deputy PhD Department Representative, Diversity & Inclusion Committee, Wellbeing Representative

Master Of Social Work - Msw, Social Work, A

Activities and Societies: Advocates’ Forum

Bachelor Of Arts - Ba, Psychology, A

Activities and Societies: Feminist Collective, Take Back the Night

General Education, A