Account manager for mid-market regional companies, concentrating on increasing revenue and customer retention throught upgrades of service and introduction of new products and services. 129% of quota attainment for 2019 and ranked it top percentage of EAMs in the west division.

Mobile Technologies Inc. (Merchandising and Security), Hillsboro, Oregon Sales Operations/Account Manager, August 2012 to June 2014Successfully increased revenue and maintained positive customer relationship by introducing new products, providing product information, coordinating new project parts list and generating quotes for retailers, OEMs and fixture companies. • Successfully managed merchandising and security solution for large-scale projects including new store openings, remodels and remerchandising transformations for multi-location retailers. • Main point of contact and project coordinated all aspects of digital imaging remodel f. • Proposed, quoted and coordinated security for kiosks for major wireless launch in Canada.

Main point of contact for collocation and wireless enterprise customers, managed internal cross-organizational team relations, proactively managed all aspects of customer’s services with Infinity. Successfully maintained low churn, renewed contract agreements, increased revenue to existing customers, introduction of additional product and services as well as provided timely resolution of billing and service issues.• Successfully prevented cancellation and negotiated a 3 year renewal for a multiple rack collocation customer who had noticed us of their intention to move to a competitor’s facility.

Provided sales support for direct, indirect and retail sales channels with primary concentration in inventory control including product tracking in Oracle. Proactively retained existing revenue by providing excellent customer service, timely resolution of billing disputes, assistance in troubleshooting service issues; provided marketing support including set up of promotional events and trade shows. • Integral member of the Clear launch team for Clearwire’s first WiMAX market.• Chosen Market Support Rep of the Month for the western territory twice in a one year period.

Managed complete project implementations including ordering of voice and data facilities and equipment, coordinated installations and scheduled technical staff. Successfully managed existing accounts with a focus on revenue retention, churn prevention and introduction of new products and services to build customer revenue base. • Instrumental in acquiring new business and responsible for installation of services for multi-site, marquee accounts.

Managed top tier accounts for the Portland Metro market, including national accounts, by building revenue base through up selling and cross-selling voice and data products and enhancements, provided successful billing dispute resolution, prevented customer churn, increased overall revenue base, provided support with service issues as well as day to day maintenance of top 20 commercial and carrier accounts. • Main point of contact for national, multi-location accounts. • Successfully resolved customer billing disputes in excess of $350K.

Managed major revenue-generating accounts in Oregon and Southwest Washington by building revenue base through-up selling and cross-selling voice and data products and enhancements, project management of new service installations as well as all phases of billing dispute resolution. Day to day management and main point of contact for major accounts among the top 100 revenue producing customers in the Oregon/SW Washington market. Two years managing customer service staff for the Portland Metro area.• Instrumental in acquiring new, multi-site enterprise customers and project managed installation of network, voice and data services.• Awarded “Sales Support of the Month” 5 times in a two year period.