Creation, administration and maintenance of the CRM (Hubspot) Planning, launch and evaluation of campaigns (Marketing and Sales)Implementation of new processes (Marketing and Sales)

Analyze and review all datapoints linked to customer experience. Build business cases from findings and pitch to stakeholders. Organize workshops and plan steps to achieve future state. Accompany stakeholders in their improvement journey and ensure the changes are sustainable.

- CRM ManagerDesign from scratch all different Hubs to match company’s requirements (CRM: Hubspot)..Marketing: Newsletter, ABM, SEO, Forms, Social Medias.Sales: Pipelines, Email automation, Call & Email tracking.Service: Ticketing System, FAQ pages, AI-Chatbot, Human-Chats CMS: Website pages, Branding, A/B test.Operations: Workflows, Custom report building, Sync with ERPDeploy the different hubs company-wide.Create trainings and wiki pages to document all hubs. Hire and manage the CRM Team.- Process EngineerConduct Kaizen events with different operational teams.Define and divide the work needed to reach future state into sprints. Host trainings about Lean and SIx Sigma methodologies.Handle all matters related to GDPR and Data Privacy issues.- Scrum MasterAct as Scrum Master and implement Scrum framework.Facilitate the ceremonies (Daily, Sprint Planning, Review & Retro). Help the team remove impediments during the sprints.

Manage B2C relations with international customers requesting temporary housing in the UK, France & Belgium.Manage B2B relations with landlords about booking requests. Collaborate with Product, Supply, and Marketing teams to improve quality of leads and customer experience.

- Accounting AssistantReconcile weekly payments and invoices from all different payment providers.Send payment reminders to customers.Deal with debt collection agency regarding the tougher cases.- Customer supportManage requests from Vendor about Refunds, Invoices, Payments, Transactions, etc.Manage communications with End-customers about Refunds, Complaints, Delivery issues, Product details, etc.

Manage sales according to cost ratio to meet yearly target. Drive growth by focusing on customer service, merchandising, and teamwork.Coach and mentor employees on sales techniques, customer service, style, fabrics, fit and measurements for custom orders.

Organize corporate agreements (B2B) and individuals (B2C) season tickets.Manage sales teams on game days.Reconcile and manage sales on booking system.Implement new systems for game day logistics.