- Implemented a lean training program to ensure all new hire employees/managers obtain a higher quality performance.- Initiate company-wide promotions when necessary to increase revenue by 45%+.- Cut select programs saving company 15% yearly.- Handle product orders, scheduling, and account follow up.

- Maintained brand innovation and kept abreast of the latest social media trends.- Wrote, edited, and published content to share on Tan Etc's  social media profiles and partner channels via ClassPass, Mail Chimp.

- Increased employee productivity by establishing and monitoring customer care performance indicators and goal achievement.- Trained new hires on relationship building, benefit-oriented sales, product knowledge and database standardization.

- Collaborate and communicate with a team of 20 members with varying skill sets and experiences.- Utilize critical thinking and resources to provide individualized experiences and solution for clients.- Maintain professional integrity and customer focus while meeting daily metric goals; fulfill 100+ client inquiries via Zendesk per day.- Receive and provide constructive feedback based on performance, processes and role.

1 of 3 managers in charge of opening/closing store on time. Reported clothing/supply inventory to HQ. Received shipment of new inventory weekly, distributed clothing & arranged store periodically keeping a "new" and "fresh"appearance.