Ben Scully Email & Phone Number

Chicago, Il, Us

Riverwoods, Il, Us

• Product Manager for the "Report Lost and Stolen" journey for Discover cardmembers, servicing 3.5m users annually across multiple digital channels (mobile app, web, and application used by call center agents).• Develop and execute the strategy to eliminate the disruption period (time customers cannot use their Discover credit card) by implementing digital wallet alternatives.• In the first month on the job, identified a $3.7m savings opportunity by applying a trend analysis to existing data and coordinating with stakeholders to identify the root cause.• Spearhead documentation of system architecture diagrams, process flows, use cases, and other technical specifications

Chicago, Il, Us

Lead Acquisition Platform:• Responsible for developing and executing the project plan over 12 months to implement a newly acquired product (a lead acquisition platform for customers and internal users) ensuring no disruption for users, on time and without wasted effort.• This project included rebuilding the application to consolidate five backend services into one, allowing for faster maintenance/changes and decreased risk.Customer Relationship Manager (CRM)• Following @properties acquiring Christie's International Real Estate, I led the scaling of our CRM to accommodate a 3x increase in the number of users in the system.• Within the CRM, developed and implemented gamification that increased desired behavior (incentivize agents to utilize key attributes) by >10%.Leadership and Executive Alignment• Reported directly to the CTO and worked closely with C-suite executives to pitch and drive deliverables.• Lead execution of 2 sprint teams totaling 7 engineers and 1 product owner

Chicago, Illinois, Us

• Ideated a portal for bank partners and partner merchants for a Buy-Now-Pay-Later product, leading portal design and development from scratch based on data analysis, user feedback, and stakeholder communication.• Oversaw development by providing user stories and feature roadmaps, collaborating closely with cross-functional teams to deliver business objectives.• Promoted from Product Development Associate in November 2020, demonstrating exceptional performance and leadership skills.

Little Rock, Arkansas, Us

• Consistently led the Client Success team to achieve low churn rates while managing a portfolio of 120+ clients (school districts) with a combined ARR of over $750k.• Founded the Client Success team in 2017 and was responsible for user training and adoption, managing customer feature requests, and co-authoring the product knowledge base.• Utilized technical skills including HTML, CSS, and SFTP for data transfers

Little Rock, Arkansas, Us

• Created content and managed posts for the arena Facebook and Twitter accounts. I also handled the outgoing content including email newsletters and notifications.• Designed all of the arena's promotional materials using Adobe Creative Suite.• Worked with the performer's production team before and during shows to help them navigate and prepare the backstage area and pre-show events.

Birmingham, Alabama, Us

San Francisco, Ca, Us