Ben Scully Email & Phone Number

Chicago, IL, US

Riverwoods, IL, US

• Product Manager for the "Report Lost and Stolen" journey for Discover cardmembers, servicing 3.5m users annually across multiple digital channels (mobile app, web, and application used by call center agents).
• Develop and execute the strategy to eliminate the disruption period (time customers cannot use their Discover credit card) by implementing digital wallet alternatives.
• In the first month on the job, identified a $3.7m savings opportunity by applying a trend analysis to existing data and coordinating with stakeholders to identify the root cause.
• Spearhead documentation of system architecture diagrams, process flows, use cases, and other technical specifications

Chicago, IL, US

• Lead Acquisition Platform:
• Responsible for developing and executing the project plan over 12 months to implement a newly acquired product (a lead acquisition platform for customers and internal users) ensuring no disruption for users, on time.
• This project included rebuilding the application to consolidate five backend services into one, allowing for faster maintenance/changes and decreased risk.Customer Relationship Manager (CRM)
• Following @properties acquiring Christie's International Real Estate, I led the scaling of our CRM to accommodate a 3x increase in the number of users in the system.
• Within the CRM, developed and implemented gamification that increased desired behavior (incentivize agents to utilize key attributes) by >10%.Leadership and Executive Alignment
• Reported directly to the CTO and worked closely with C-suite executives to pitch and drive deliverables.

Chicago, Illinois, US

• Ideated a portal for bank partners and partner merchants for a Buy-Now-Pay-Later product, leading portal design and development from scratch based on data analysis, user feedback, and stakeholder communication.
• Oversaw development by providing user stories and feature roadmaps, collaborating closely with cross-functional teams to deliver business objectives.
• Promoted from Product Development Associate in November 2020, demonstrating exceptional performance and leadership skills.

Little Rock, Arkansas, US

• Consistently led the Client Success team to achieve low churn rates while managing a portfolio of 120+ clients (school districts) with a combined ARR of over $750k.
• Founded the Client Success team in 2017 and was responsible for user training and adoption, managing customer feature requests, and co-authoring the product knowledge base.
• Utilized technical skills including HTML, CSS, and SFTP for data transfers

Little Rock, Arkansas, US

• Created content and managed posts for the arena Facebook and Twitter accounts. I also handled the outgoing content including email newsletters and notifications.
• Designed all of the arena's promotional materials using Adobe Creative Suite.
• Worked with the performer's production team before and during shows to help them navigate and prepare the backstage area and pre-show events.

Birmingham, Alabama, US

San Francisco, CA, US