Sandra Umana Email & Phone Number

Wichita, Kansas Area

• Establish/implement goals, objectives, policies, procedures and systems for all operational areas of the clinic.• Develop/implement long-range plans.• Manage the daily operations while developing, monitoring, and analyzing budget and financial information cost effectively.• Oversee HR and ensures effective administration/implementation of compensation, benefits, job descriptions, personnel policies and payroll practices.• Participate in the selection, training and supervision of all clinic staff.• Participate in staff supervision, performance evaluation, merit increases and disciplinary actions.• Resolve administrative and operational problems including the maintenance of clinic property, computer systems and installed software applications.• Ensure compliance with regulations and standards.• Gather and reports data for fiscal and statistical analysis. • Coordinate with medical staff to ensure quality patient care and services are provided. • Serve as a liaison between clinic and external agencies.• Help chief executive officer develop clinic strategic plans and objectives based upon identified needs of patients.

• Accounts payable processing including, ensuring invoices are coded with the appropriate general ledger account number, ensuring invoices are processed and paid accurately and on a timely basis, and assisting in problem resolution regarding vendor accounts• Accounting duties including, preparing monthly bank reconciliations, reconciling all appropriate general ledger accounts to supporting detailed schedules including but not limited to Cash, Investments, Accounts Receivable, Fixed Assets, Accounts Payable, and Accrued Liabilities, providing all necessary data relative to the company to accountant, to support the completion of the monthly financial audit• Process patient refunds in accordance to company policy• Broker lease agreements and service contracts for office equipment; coordinate service calls as needed• Assist in group benefit plan design and administration• Analyze insurance needs/requirements for corporation including general liability, employee workers compensation, professional liability and other coverage as deemed appropriate.• Oversee user training and ongoing support for all IT systems• Develop and implement wage and salary policies including appropriate salary scales, work schedule, and job descriptions• Oversee new employee orientation for all physicians and staff• Coordinate with outsourced billing company to ensure billing, coding, and collections procedures are running smoothly• Ensure appropriate department staffing• Ensure company standards are met for attendance, payroll, performance documentation, correct action, and other established processes.• Develop team members to promote career growth and succession planning• Maintain necessary documentation and reports to support productivity and performance evaluations on team members• Establish and maintain effective communications and professional working relationships with patients, co-workers and members of the medical community

• Recruit, manage, and monitor activities of Patient Relations personnel – includes recruitment, employment, performance evaluations, disciplinary processes, and mediation of employee conflict• Supervise and support Patient Relations staff with greeting/directing visitors, answering telephones and directing calls • Lead and develop Patient Relations representatives (7-10 employees)• Hire, develop and motivate team members to ensure team goals are achieved while maintaining quality customer service• Leading an effective team of Patient Relations Representatives by effectively training, coaching, evaluating employees and holding accountable when necessary• Respond to patient concerns• Collaborate with clinical team to ensure clinic runs efficiently

• Post insurance and patient payments into Practice Management System• Insurance claims A/R follow up• Assist patients with billing questions

• Greet patients upon arrival to the clinic• Collect necessary insurance documents from patient• Prepare charts for daily clinic• Enter patient demographics into Practice Management system