Servicing a large Orange County, Los Angeles, and San Diego territory. Cultivate new leads and identify potential automotive dealer prospects, make effective qualifying sales calls, and manage sales cycle to close new business. - Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often including product demos and presentations.- Maintain working relationships with existing clients to ensure they receive exceptional service while identifying potential new sales referral opportunities.

Managed a set portfolio of dealer accounts using a performance management process/model. Using a proactive approach served each account's needs to support the goals, challenges, and opportunities for success. - Implemented weekly metrics review to improve usage and accountability by 50% - Established quarterly training workshops to increase sales volumes by 15%.

Hired by CEO to create an account management division for the company, and implemented a complete customer success management process/model. - Incorporated my experience and resources, and designed processes that included daily, weekly, and monthly metrics of accountability. - Established processes to identify regular visits while building in-person relationships at the rooftop level allowing for additional sales opportunities, data analytic reviews, and training for success. - Overhauled client onboarding processes, improving client engagement by 31%.- Managed 80+ client accounts monthly utilizing in-person meetings to analyze product usage and growth opportunities. - Increased client growth with an average of 2/4 new accounts monthly resulting in incremental and cross-selling opportunities worth $92K annually.

- Managed 6 of the company’s largest dealer group accounts with annual revenue $1.5 M+, acting as the main contact - MileOne Auto Group, Koons Automotive, Fitzgerald Auto Malls, Ourisman Automotive Group, Schomp Automotive and Balise Motor Sales.- Exceeded annual revenue target by 18%.- Collaborated across departments including Product Development and Client Services to streamline customer experience and improve utilization of overall process.

Promoted to manage a team of 9 Performance Managers within the Western region. Managing daily activity, held the team accountable to required metrics. As an educator, coached PM’s on the consultative way to work with accounts, and how to build strong relationships. - Focused on supporting the account while building the value of the solutions on a regular monthly basis.- Kept churn under 5% for 3 straight quarters.- Communicated with the sales department to support sales targets. Contributed to 100% individual and team wide quotas 2 quarters in a row.

Recruited to manage an account base and facilitate product deployments. Improved client retention and growth, coaching, and maintained strong relationships with assigned account base. - Facilitated the training of clients while enhancing client knowledge and usage of the AutoAlert solution.

Promoted to develop and manage the training and performance management team. Maintained a high level of proactive, consultative client contact to ensure an extraordinary level of product utilization and customer satisfaction. - Trained 100’s of individuals on the sales process and best practice both in the classroom setting and individually.- Improved ongoing relationships and favorable contacts/referrals within the account base and dealer groups while resolving customer challenges. - Improved churn rate to 1% monthly

Strengthened sales and business development of the OEM corporate relationships on the west coast. Provided sales leadership, strategic thinking and effective process improvement to Kia Motors and BMW North America major accounts. - Main objective to improve new revenue using multi-channel marketing solutions at the rooftop level. - Catalyst in reenergizing the Kia MV360 pilot program to dealers in the California market. Brought on 8 new dealers in 4 months with revenue of $40K.- Revamped the Kia Mailbuilder program and worked closely with Kia and the western region on a $75K marketing initiative given to us for direct mail to new franchises in the region.

Promoted to sell product solutions and drive quality of services and satisfaction levels among national clients, rapidly resolve customer concerns, managed accounts to sustain and grow revenue. Negotiated sales contracts with major clients such as Mazda Corporation, Enterprise Car Sales, Penske Automotive Group, and many others who purchased call tracking, marketing, and sales improvement training tools and services.- Challenged to manage and sell 12 prestigious accounts (some of the nation’s Top 100 Dealer Groups/OEMs) representing $1.3 million in annual sales. - Collaborated with client Vice Presidents and senior executives and corporate leaders to develop and execute client-focused programs. Provided product consultations, training, and service to ensure client return-on-investments. - Turned around a troubled relationship with Enterprise Car Sales and negotiated an 18-month agreement worth $120,000 per year.- Catalyst in selling and maintaining revenue of critical relationships: Penske Automotive Group, Galpin Automotive Group, and Hitchcock Automotive Group – representing $256,000 in annual sales.

Accepted a newly defined position to sell toll free vanity telephone numbers to new and existing clients as part of marketing and brand management strategies. - Conducted over 150 client contacts per month including cold calling. - Created $700,000 in annual sales by selling an average of 25 vanity numbers a month.

Company’s first account manager. Commissioned to build a relationship with an existing client and introduce all products and services, support products, and train client on call tracking, marketing, and sales improvement training tools and services. - Demanding role included managing 100+ dealers across Southern California, developing client relationships, selling from a consultative approach.- Ranked as the #1 sales producer who generated nearly $175,000 in annual sales.- Sold vanity add-on agreements that created over $7,000 in annual revenue, and specific toll-free number agreements that generated $12,400 in annual revenue.- Named the “Client Development Manager of the Year” in 2002 for exceptional performance.