Spearhead the completion of all operational and technology functions for the business including competitive analysis, business model development, and systems architecture from initial concept through to implementation. Design, build, and maintain network architecture (virtual servers, routers, switches licensed/unlicensed radio, microwave, fiber, GPON, APON, and XPON) to ensure the consistent delivery of high-speed internet to compete with Telcos and Cable competitors. Develop and implement networking firewall, NAT, and network operations oversight to ensure consistent delivery. Cultivate relationships with customers to confirm client needs (current and future) needs are met. ● Increased revenue by 400% over six years while maintaining a moderate increase (20%) of expenses. ● Improved network utilization by 200% and introduced automation through the redesign of the core business to consumer network architecture for 12 sites and ~400 clients. ● Saved three new FTE positions by introducing CRM, billing, quality of experience automation, and re-allocation of customer acquisitions and installations. ● Introduced 360 feedback for clients on the performance of part-time installers to ensure the delivery of the highest quality customer service.

Oversaw activities within IT departments and systems support and ensured the efficient use of resources to achieve the highest impact. Led operations including planning, upgrading, capacity, and vision of the technology infrastructure. Delivered a stable IT environment, architected the network, and IT projects while managing vendor relationships. Introduced supportable eLearning R&D and method to prove technology before committing large campus resources to unknown system adoption. ● Achieved leadership approval for a data-driven success matrix to achieve IT project prioritization and maximized use of IT department resources which enabled the use of minimal resources to work on the most impactful projects. ● Improved campus-wide efficiency and system integration with current/off-campus systems through the evaluation of Google and Microsoft solutions and the introduction of MS365 suite, office, email, and faculty/student cloud storage. ● Saved $50K/year in support costs and enabled the immediate use of two decades of workflow features through the successful conversion of the campus to online email and standard cloud tools (MS365). ● Utilized existing funding to enable faculty to utilize R&D teaching techniques and technologies through the establishment of a space, equipment, and technical support team. This resulted in faculty having a supported area for innovation, effectively utilizing $200K in yearly funding, and prioritizing campus resources to support projects. ● Utilized change management expertise to update campus internet capacity and WiFi to ensure every classroom has access to cloud-based educational tools.

Oversaw commercial, web 2.0, and IT infrastructure with a startup budget. Managed exponential growth requiring on-site and offshore staffing, new processes, and technology implementation rigor. Facilitated mentorship and leadership for staff/peers, and implementation of technology standards and agile development process practices. • Gained executive leadership buy-in and deployed the commercial product on schedule and within a limited budget. • Grew online gross profit margins by 30%, improved revenue and profit ($2M/month expenses), and increased capability of the existing platform to support marketing needs through collaborations with C-level leadership and founders to define company needs and evaluate eCommerce capabilities and limitations. • Successfully migrated the entire data center with multiple single points of failure to an environment having complete redundancy and larger bandwidth capacity for less cost. The conversion was completed with minimal outages, improved capacity (3X) while decreasing the overall cost by 50%.

Introduced key business process management and enterprise content management customer solution implementations, and oversaw the performance of Sr. Architect and Lead Developer staff. Consulted with Global 200 companies to provide business process management and enterprise content management architecture.

Oversaw the delivery of engineering and IT vision, technology roadmap, product management, and the release of product software internally/externally. Staffed engineering team to build and deploy proprietary technology. Technology enabled Fathom Online to be an industry leader in SEM as a full-service company. • Strategically transitioned corporate vision into manageable iterative functional product releases. • Successfully integrated systems with partner technologies.

Led the building and deployment of end-to-end solutions to automate electronic and wireless appraisal/title ordering, receiving, review, and issue resolution for 3rd party fee-based, in-house staff, and title search vendors. Developed and implemented a project management framework, software development lifecycle approach, project plan, and resource plan customized for Ameriquest. Oversaw the assessment, recommendations, and delivery of Oracle ERP, custom applications, data warehouse/marts, and application service provider solutions for a staff of 60 IT professionals and a budget of $11M. Managed design integration and vertically managed major pieces of ePromotions encompassing six+ major technologies, custom build, web analytics, CRM, and mining portal for high volume transactions into AOL & 3rd party consumer experiences. • Generated 85+% automation. • Successfully deployed centralized shared services for IT through the implementation of Oracle ERP financials and system 170 workflows to automate the AR and AP processing across 40 US music labels as a shared service. • Saved $3M through the collaboration of five divisional IT budgets and the establishment of a Digital Architecture Group (DAG) consisting of 8 dynamic senior executives, and a Technical Architecture Group (TAG) consisting of assertive Sr. Technical Architects. • Saved $1.5M and delivered CRM and Business Intelligence through collaboration with peers to coach internal IT staff on methods for leveraging 3rd party consultants.

Drove IT vision, strategy, and system architecture in all IT organizations. Affected worldwide Information Technology budgets $140 (2000) Million and staff of 575 and a user base of approximately 5100. • Promoted collegial cooperation across organizations negotiating complex decisions with solutions decreasing overall costs and improving company revenue.