Sumit Chaudhary Email & Phone Number

Melbourne, Victoria, Australia

Working Closely with Cricket Australia, AFL and Telstra. Helped Cricket Australia deliver 17 websites in a span of 6 months.

Melbourne, Victoria, Australia

Supporting Kia’s internal IT setup.Providing technical support to Kia’s employee.Configuring wireless devices and network troubleshooting.SPOC for networking and server related issues.Dropping off and picking up vehicles according to client requirements.Managing cleaning supply inventory and reordering when required.Ensuring client and business satisfaction.Maintaining records of vehicle appearance on file.

Australia

- Providing technical support over phone, email and through remote sessions- Providing 1st level technical solution to employees and clients- Troubleshooting with workstations and laptops- Setting up outlook and create/re-create user’s profile- Installing and updating new software/versions under guidelines- Ensured to be able to successfully bring down the MTTR (Mean time to resolve) for all categories of incidents- To manage and support all service incidents either personally or via the Service Desk, through to successful completion and user satisfaction- Create user accounts and assign group rights using Microsoft server tools (ADS) Active Directory- Provide first point of contact for all client enquiries and requests and to log, resolve, track and /or escalate staff - Investigating issues (application level) and resolving the same under SLAs- Performing root cause analysis for issues- Wireless connectivity support and configuration- Managing customer expectations by ensuring applications are supported to agreed service levels- Execute builds on Windows Servers/Workstations- Complete knowledge of Virtual Servers and Virtual Hosts- Documenting and reporting the repeated issues to the management- Installing and maintaining corporate devices through Mobile Device Management

Noble Park, Victoria, Australia

Working on Reception and also as a Personal Trainer

Noble Park, Victoria, Australia

Ringwood, Victoria, Australia

Collingwood, Vic, Australia

- Analysed different POS vendors and helped in deciding the best vendor for POS system upgrade- Worked on replacing WMS with technical team and helped with useful insights and testing- Tested FreshRelease (a tool like JIRA) and provided feedback on any issues faced- Worked on Microsoft SQL Server Management Studio, added tables to the local server, matched data with the cloud server- Worked on Oracle NetSuite to create Purchase Orders (POs)

Masters, Information Systems

Professional Year, Information Technology

Activities and Societies: Australian Business Culture, Applying Job Search Skills, Professional workplace meetings

Bachelors Of Technology, Computer Science

Certification 3 In Fitness, Health And Physical Education/Fitness

Master'S Degree, Information Technology

Diploma Of Leadership And Management, Business

Advance Diploma Of Leadership And Management, Business