• Demonstrates a strong ability to work under pressure in a high-volume and multi-tasking environment• Responsible for training new servers in accordance to standards and conducts• Managed and trained a team of 20 servers at a store opening in Edmonton to properly adhere to company standards and policies • Coaches and mentors servers on how to increase efficiency, accuracy and sales

• Provided clients with expert financial advice to help position them better financially through proper budgeting and managing of debt• Utilized comprehensive relationship management skills to develop rapport with existing and new clients, which resulted in ongoing client referrals and increased sales • Acted as a loans officer by providing credit advice and lending products such as mortgages, loans, line of credits and credit cards 
• Proactively involved in developing plans to… Show more • Provided clients with expert financial advice to help position them better financially through proper budgeting and managing of debt• Utilized comprehensive relationship management skills to develop rapport with existing and new clients, which resulted in ongoing client referrals and increased sales • Acted as a loans officer by providing credit advice and lending products such as mortgages, loans, line of credits and credit cards 
• Proactively involved in developing plans to help enhance cash flow, save money, save time and create convenience for clients• Utilized problem-solving skills to develop tailored solutions to meet client needs Show less

• Top sales associate for December 2011 with a sales record of $80,000 which is an average of $675 per hour• Provided accurate physical inventory counts through the management of shipping and receiving inventory • Assisted other associates with their sales targets and acted as a team leader when managers were not available• Responsible for development of creative and appealing arrangements for new merchandise every month

• Organized team meetings and delegated tasks to a team of 10• Developed applications and hosted interviews to find suitable candidates • Motivated and supervised the sales team into achieving monthly targets• Reviewed and approved project proposals that were within budget • Created financial statements on a quarterly basis• Implemented effective marketing strategies to promote products which led to a profit increase of 20% in comparison to 2010

• Analyzed previous year T1 and T3 returns to accurately recognize eachcase specific issue to ensure that every return is filed correctly• Organized a daily timetable to ensure that T1 and T3 returns werecompleted in a accurate and timely manner• Utilized Excel to manage employee schedules for a team of 4• Prepared a variety of T3 returns which requires extensive knowledge onoil royalty, inter-vivo, and testamentary trusts• Used Tax Prep to construct T3 and T1… Show more • Analyzed previous year T1 and T3 returns to accurately recognize eachcase specific issue to ensure that every return is filed correctly• Organized a daily timetable to ensure that T1 and T3 returns werecompleted in a accurate and timely manner• Utilized Excel to manage employee schedules for a team of 4• Prepared a variety of T3 returns which requires extensive knowledge onoil royalty, inter-vivo, and testamentary trusts• Used Tax Prep to construct T3 and T1 returns, as well as T5 slips• Required to take on administrative duties such as mail distribution andscheduling in addition to preparing 5 to 9 returns a day Show less

•Utilized active listening skills by continuously taking notes, paraphrasing,and probing to ensure accuracy and precision for each answer provided• Ensured accuracy in T1 Returns by helping taxpayers complete specificfederal and provincial forms•Resolved tax-related financial issues by providing professional advice• Communicated to over 4500 people across Canada and educated them onthe Canadian Tax System