Shih-Chen (Paul) Yen

Shih-Chen (Paul) Yen Email and Phone Number

Support Engineer at AirPR Software @ AirPR Software
Shih-Chen (Paul) Yen's Location
San Francisco, California, United States, United States
Shih-Chen (Paul) Yen's Contact Details

Shih-Chen (Paul) Yen personal email

About Shih-Chen (Paul) Yen

Shih-Chen (Paul) Yen is a Support Engineer at AirPR Software at AirPR Software. They is proficient in English. Colleagues describe them as "Paul and I worked closely together for 5+ years at AirPR and now Onclusive. Paul is very skilled and manages one of the more technical aspects of our business. Paul possesses both technical acumen and customer-facing acumen. He can translate complicated technical speak into customer-facing language, which was no easy task given the nature of the work. Paul's experience with databases, large amounts of data, and attribution models was crucial to keeping PR Attribution™ business alive and healthly. I highly recommend Paul as he will be an asset to your business." and "Paul has been an asset to Onclusive's (AirPR) enterprise analytics platform customer support. He is responsive and dependable with customers' onboarding and usage issues, ensuring a good experience for our high value enterprise customers. He is well-liked by his colleagues and a great team player."

Shih-Chen (Paul) Yen's Current Company Details
AirPR Software

Airpr Software

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Support Engineer at AirPR Software
Shih-Chen (Paul) Yen Work Experience Details
  • Airpr Software
    Senior Support Engineer
    Airpr Software Oct 2018 - Present
    London, England, Gb
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  • Asian American Donor Program
    Volunteer Network Engineer
    Asian American Donor Program Sep 2011 - Present
    • Support windows-based desktops and server software and hardware • Determining system improvements and/or needs in relation to network
  • Redis Labs
    Technical Support Engineer
    Redis Labs Oct 2017 - Sep 2018
    Mountain View, Ca, Us
    • Work with global customers to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed.• Document issues and collaborate with Engineering (if needed) to provide solutions.• Provide technical expertise and guidance during testing and deployment of Redis Labs software.• Manage critical customer issues and facilitate communication between customers, Sales and Engineering.
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  • Marin Software
    Application Support Engineer / Operations Engineer
    Marin Software Nov 2013 - Oct 2017
    San Francisco, Ca, Us
    • Provide support by investigating and resolving complicated Marin application and system issues • Develop expert understanding of application process flow and company’s systems • Own and drive the resolution on the application issues, communicate the statuses, root cause analysis, and provide post resolution reporting for high severity incidents. • Prepare the plans, run books, and execute applications deployment and configuration change procedures into QA, staging and production environments • Setup, configure, maintain and monitor assigned business application(s) and related systems Monitor the applications and systems alerts and attend to them proactively • Develop and maintain effective relationships with engineering and customer support teams Perform any other roles and responsibilities as the requirements come up
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  • Marin Software
    Technical Support Specialist
    Marin Software Feb 2012 - Oct 2013
    San Francisco, Ca, Us
    • Troubleshoot and resolve any application issues working in collaboration with the technical operations team.• Report any identified application bugs or product deficiencies to the Operations or Product departments, respectively, as appropriate.• Prioritize and resolve support tickets (both client and internal).
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  • Z-Axis Tech Solutions Inc.
    Linguistic / Quality Assurance Tester
    Z-Axis Tech Solutions Inc. Jan 2012 - Feb 2012
    San Jose, Ca, Us
    • Perform the localization testing and QA for Cisco applications in English and Simplified / Traditional Chinese.• Filing and document bugs found by HP Quality Center.
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  • Cisco Systems
    Linguistic / Quality Assurance Tester
    Cisco Systems Jan 2012 - Feb 2012
    San Jose, Ca, Us
    • Perform the localization testing and QA for Cisco applications in English and Simplified / Traditional Chinese.• Filing and document bugs found by HP Quality Center.
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Shih-Chen (Paul) Yen Education Details

  • Uc Berkeley Extension
    Uc Berkeley Extension
    Cyber Security Bootcamp
  • Cornell University
    Cornell University
    Electrical And Computer Engineering
  • Cornell University
    Cornell University
    Systems Engineering
  • National Taiwan University Of Science And Technology
    National Taiwan University Of Science And Technology
    Electronic Engineering

Frequently Asked Questions about Shih-Chen (Paul) Yen

What company does Shih-Chen (Paul) Yen work for?

Shih-Chen (Paul) Yen works for Airpr Software

What is Shih-Chen (Paul) Yen's role at the current company?

Shih-Chen (Paul) Yen's current role is Support Engineer at AirPR Software.

What is Shih-Chen (Paul) Yen's email address?

Shih-Chen (Paul) Yen's email address is te****@****ail.com

What schools did Shih-Chen (Paul) Yen attend?

Shih-Chen (Paul) Yen attended Uc Berkeley Extension, Cornell University, Cornell University, National Taiwan University Of Science And Technology.

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