Senior Support Engineer
Current
Oct 2018 - Present
AeroLeads people directory · profile
Shih-Chen (Paul) Yen Email & Phone Number
Support Engineer at AirPR Software
at
AirPR Software
4 work emails found
@airpr.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Support Engineer at AirPR Software
Location
San Francisco, California, United States
Who is Shih-Chen (Paul) Yen? Overview
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Quick answer
Shih-Chen (Paul) Yen is listed as Support Engineer at AirPR Software at AirPR Software, based in San Francisco, California, United States. AeroLeads shows a work email signal at airpr.com and a matched LinkedIn profile for Shih-Chen (Paul) Yen.
Shih-Chen (Paul) Yen previously worked as Senior Support Engineer at Airpr Software and Volunteer Network Engineer at Asian American Donor Program. Shih-Chen (Paul) Yen holds Cyber Security Bootcamp from Uc Berkeley Extension.
Company email context
Email format at AirPR Software
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syen@airpr.com
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AeroLeads found 4 current-domain work email signals for Shih-Chen (Paul) Yen. Compare company email patterns before reaching out.
Profile bio
About Shih-Chen (Paul) Yen
Shih-Chen (Paul) Yen is a Support Engineer at AirPR Software at AirPR Software. They is proficient in English. Colleagues describe them as "Paul and I worked closely together for 5+ years at AirPR and now Onclusive. Paul is very skilled and manages one of the more technical aspects of our business. Paul possesses both technical acumen and customer-facing acumen. He can translate complicated technical speak into customer-facing language, which was no easy task given the nature of the work. Paul's experience with databases, large amounts of data, and attribution models was crucial to keeping PR Attribution™ business alive and healthly. I highly recommend Paul as he will be an asset to your business." and "Paul has been an asset to Onclusive's (AirPR) enterprise analytics platform customer support. He is responsive and dependable with customers' onboarding and usage issues, ensuring a good experience for our high value enterprise customers. He is well-liked by his colleagues and a great team player."
Current workplace
Shih-Chen (Paul) Yen's current company
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7 roles
Shih-Chen (Paul) Yen work experience
A career timeline built from the work history available for this profile.
Volunteer Network Engineer
Current
Asian American Donor Program
• Support windows-based desktops and server software and hardware • Determining system improvements and/or needs in relation to network
Sep 2011 - Present
Technical Support Engineer
• Work with global customers to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed.• Document issues and collaborate with Engineering (if needed) to provide solutions.• Provide technical expertise and guidance during testing and deployment of Redis Labs software.• Manage critical customer issues and facilitate communication between customers, Sales and Engineering.
Oct 2017 - Sep 2018
Application Support Engineer / Operations Engineer
• Provide support by investigating and resolving complicated Marin application and system issues • Develop expert understanding of application process flow and company’s systems • Own and drive the resolution on the application issues, communicate the statuses, root cause analysis, and provide post resolution reporting for high severity incidents. • Prepare the plans, run books, and execute applications deployment and configuration change procedures into QA, staging and production environments • Setup, configure, maintain and monitor assigned business application(s) and related systems Monitor the applications and systems alerts and attend to them proactively • Develop and maintain effective relationships with engineering and customer support teams Perform any other roles and responsibilities as the requirements come up
Nov 2013 - Oct 2017
Technical Support Specialist
• Troubleshoot and resolve any application issues working in collaboration with the technical operations team.• Report any identified application bugs or product deficiencies to the Operations or Product departments, respectively, as appropriate.• Prioritize and resolve support tickets (both client and internal).
Feb 2012 - Oct 2013
Linguistic / Quality Assurance Tester
• Perform the localization testing and QA for Cisco applications in English and Simplified / Traditional Chinese.• Filing and document bugs found by HP Quality Center.
Jan 2012 - Feb 2012
Linguistic / Quality Assurance Tester
• Perform the localization testing and QA for Cisco applications in English and Simplified / Traditional Chinese.• Filing and document bugs found by HP Quality Center.
Jan 2012 - Feb 2012
4 education records
Shih-Chen (Paul) Yen education
Cyber Security Bootcamp
Uc Berkeley Extension
Master Of Engineering (M.Eng.), Electrical And Computer Engineering
Cornell University
Minor In Systems Engineering, Systems Engineering
Cornell University
Bachelor Of Science (B.S.), Electronic Engineering
National Taiwan University Of Science And Technology
FAQ
Frequently asked questions about Shih-Chen (Paul) Yen
Quick answers generated from the profile data available on this page.
What company does Shih-Chen (Paul) Yen work for?
Shih-Chen (Paul) Yen works for AirPR Software.
What is Shih-Chen (Paul) Yen's role at AirPR Software?
Shih-Chen (Paul) Yen is listed as Support Engineer at AirPR Software at AirPR Software.
What is Shih-Chen (Paul) Yen's email address?
AeroLeads has found 4 work email signals at @airpr.com for Shih-Chen (Paul) Yen at AirPR Software.
Where is Shih-Chen (Paul) Yen based?
Shih-Chen (Paul) Yen is based in San Francisco, California, United States while working with AirPR Software.
What companies has Shih-Chen (Paul) Yen worked for?
Shih-Chen (Paul) Yen has worked for Airpr Software, Asian American Donor Program, Redis Labs, Marin Software, and Z-Axis Tech Solutions Inc..
How can I contact Shih-Chen (Paul) Yen?
You can use AeroLeads to view verified contact signals for Shih-Chen (Paul) Yen at AirPR Software, including work email, phone, and LinkedIn data when available.
What schools did Shih-Chen (Paul) Yen attend?
Shih-Chen (Paul) Yen holds Cyber Security Bootcamp from Uc Berkeley Extension.
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