Sajid Dadabhoai Email & Phone Number

San Francisco Bay Area

Planning, Scheduling, Coordinating and Monitoring of all vehicle movements in accordance with contractual obligations and company policies and procedures.Communicate clearly, professionally and in a timely manner with company employees.Represent the company to its customers and the public in a professional and courteous manner.Reviews manifests provided, schedules and dispatches drivers.Accurately enter information into AS400, TCP, Route ware or designated software, as instructed.Troubleshoot and Repair Routeware TabletsMaintain Nord|Sense platform pilot program to ensure the accuracy of sensor technology working proficiently and effectively.Fill open runs or make driver or trip reassignments to ensure timely service.Maintaining awareness of open runs and upcoming late trips; adjusting as necessary.Maintains records, logs, and schedules of the calls received to schedule services, drivers dispatched, and customer requests and complaints.Accurately prepares reports on all activities occurring during shifts or as requested.Directs drivers and follow procedures upon drivers’ reports of incidents.Assigns employees to balance workload.Arranges alternate coverage of service in case of employee absence or equipment failure.Assists with the daily inspection and follow through of proper maintenance and repair of equipment and/or vehicles as appropriate.Monitors work to ensure efficient and effective operations.Observes operational practices and enforces safety policies and procedures.Investigates and resolves customer inquiries and complaints.Recommend rate adjustments, ensures delinquent account collection, and resolves customer and vendor billing disputes.Identifies potential rule infractions, and working with Operations Manager, assists in the avoidance and correction of existing cases.

Analyzed operations/business processes Balaji Investment LLC; recommended and implemented innovative ​actions to revitalize and transform the property into a more profitable entity while increasing employee morale and raising customer satisfaction. Designed innovative ideas to tackle Management’s diverse challenges and deliver strong operational gains. Collaborated efforts to create a Mission Statement that provided an organizational structure to continue to consistently bring the shared personal & corporate vision to fruition.Excellent teamwork, verbal, and written communicationProvide support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client problemsCreates, changes, and deletes user accounts per requestInstalls, configures, and tests software packagesEvaluates requests for hardware and software; researches and recommends solutions to technology needs, compatible with the client’s technology architecture and infrastructure and resource constraintsInstalls software, applications, monitor performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools, system failure analysis and recovery, insuring the consistency and integrity of file systems, hardware/software configuration and managementMaintaining VM systems including parameter definition; profile maintenance, and directory management • Gained market position and exceeded market share in a highly competitive market.• Increased ADR by approx. $30 and RevPAR by $12 while maintaining a high GSS of 8.3.• Consistently beat Budget and increased revenue by $200K and more.• Recruited management personnel, restructured the organization, and fostered team culture with a participatory management style.• Spearheaded massive clean-up of the property to improve appearance, establish safety compliance and enhance security with collaborative efforts of Cal-Trans and Hayward City’s administrative o

Built a cohesive leadership team and rapidly delivered measurable improvements in guest-service scores and financial performance.Lead the team to be customer-centric with an emphasis on total quality, premier service and a great hotel experience. * Improved financial performance in all areas of measurement :o -Rev Par +$12.95 in the last four years in comparison to competitive set hotels.o -ADR +$21.84 in comparison to competitive set hotels.o -Occupancy +11.87% in comparison with competitive set hotels in a period of four years.o -Revenue +$1.1M in the first year of management and then averaged $2.5M in the subsequent years.* Pioneered value-added staff models with a holistic management style to incentivize and engage everyone in the mission.* Delivered strong and sustainable increases in GSI scores year-over-year.* Instrumental in getting the hotel certified by the California State Green Lodging Program at its highest leadership level and establishing the hotel’s environmental policy.

Restructured staff, implemented a creative job-sharing plan, and invested in low-cost/high-touch customer experiences. • Managed conversion of low-use space to executive meeting rooms.• Set the bar for guest service and development.• Implemented new metrics and performance measurements and added independent QA audit, with scores typically in the +90% range.• Increased productivity by stabilizing staffing levels and implementing training procedures.

Computer Science Degree, Computer Science

Education record

Education record

Associate'S Degree, Mechanical Engineering