Sandra Carolina Davila Rojas Email & Phone Number

San Isidro, Lima, Perú

San Isidro, Lima, Perú

Como Customer Experience para el cliente Interbank, mi misión es garantizar una experiencia excepcional en los proyectos asignados, y mis principales funciones son:- Participar integralmente en ceremonias Scrum, aplicando metodologías ágiles para asegurar la sincronización y colaboración efectiva entre equipos.- Liderar los procesos de exploración y refinamiento de historias de usuario, aplicando una perspectiva estratégica y aportando soluciones tecnológicas innovadoras para elevar la experiencia del cliente, integrando herramientas colaborativas como Miro, Mural y Figma en el diseño de soluciones.- Contribuir de manera proactiva al diseño y desarrollo de soluciones tecnológicas, colaborando estrechamente con el equipo de desarrollo para asegurar una alineación perfecta con objetivos estratégicos y estándares de calidad, incorporando las últimas tendencias en innovación tecnológica.Dentro de Encora, formo parte del team BA Lead y mi enfoque principal es brindar soporte continuo en herramientas y metodologías a los BA, con el objetivo de fortalecer la eficiencia operativa para el beneficio de nuestros clientes, y mis principales funciones son:- Liderar sesiones de capacitación y transferencia de conocimientos que integren las mejores prácticas para los BA asignados al cliente Interbank.- Liderar sesiones de upskilling de los BA potenciales para contribuir en el crecimiento profesional dentro de la organización.- Brindar soporte para la implementación de las mejoras estratégicas para el team BA a nivel Latam.- Responsable de entrevistas técnicas para los candidatos a BA, asegurando los ingresos de talentos con potencial.

Jesús María, Lima, Perú

- Demonstrated an agile mindset by identifying and presenting opportunities for process automation, fostering collaboration between Credit, Systems, and Human Resources departments.- Actively embraced continuous improvement, proposing and implementing automated enhancements in administrative and credit approval workflows, contributing to operational efficiency.- Showcased a Scrum Master approach by guiding team leaders in creating functional documents and overseeing their implementation in alignment with approved initiatives.- Proven enthusiasm for automation and technology, taking a lead role in documenting and communicating streamlined and automated processes for improved organizational success.- Passionate about leveraging technology for efficiency and innovation, contributing to a culture of continuous improvement and agility in operations.

Santiago De Surco, Lima, Perú

- Came up with, polished, and put into action initiatives to make business processes better and support energy and telecom projects.- Jumped on the Scrum train to make improvement plans more flexible. Kept a close eye on how these changes were working out, offering timely support to meet goals.- Crafted, presented, and backed up detailed reports on how we're doing in redesigning processes for the whole company. Used agile methods to make sure things were getting better efficiently.- Took the lead in managing all the documents about how we do things and the rules of the company, making sure it's organized and easy to find, all aligned with agile and Scrum principles.- Was right in there during check-ups on the most important company processes, from figuring out what needs fixing to showing the big boss how things are going. Used agile tricks to make processes work even better.

San Isidro, Lima, Perú

- Crafted, fine-tuned, and put into action processes supporting the bank's products, services, and channels, with a strong focus on the Lean methodology.- Modernized the credit card delivery process by suggesting improvements centered around digital innovation for customer identity validation at the offices, aiming for efficiency gains and cost savings for the bank.- Led the execution and follow-up of strategic initiatives for continuous improvement in the processes of the Quality Service Division and the Administration Division, encouraging the adoption of advanced technologies.- Quantified and managed the financial benefits generated by improvement projects, maintaining a consistent approach to the Lean philosophy and continuous improvement, aligned with the bank's strategic objectives, and highlighting the savings achieved through technological innovation.

San Isidro, Lima, Perú

- Explored and designed the institution's macro-processes and processes, adhering to regulations, standards, and methodologies established in the Ayni Project (Conversion from Rural Bank to Financial Institution), showcasing a strong desire to learn and adapt to challenges.-Led the approval management for process improvement proposals with regulatory bodies, demonstrating responsibility and proactively addressing feedback in close coordination with the involved leadership and management.- Identified improvement opportunities in processes within the assigned departments (Operations, Risk Management, Prevention Management, Human Resources Management, and Logistics Management), displaying a proactive attitude towards efficiency and operational excellence.- Crafted and/or updated internal normative documents (procedures, manuals, tariff schedules, guides, job descriptions) in line with the assigned portfolio, showcasing responsibility in creating and maintaining key documentation.- Generated detailed monthly reports on approved and disseminated normative documents, highlighting my proactive and responsible commitment, ready for presentation to the Board members.

Ingeniera Industrial, Ingeniería Industrial

Especialista En Excel Empresarial, Ofimática

Inglés Intermedio

Especialista De Gestión De Proyectos Y Calidad, Project Management

Especialista En Bpm, Bpm

Especialista En Lean Six Sigma Bb, Lss

Especialista En Competencias De Liderazgo, Habilidades Directivas

Inglés Intermedio

Portugués Avanzado

Especialista En Transformación Digital, Information Technology

Inglés Avanzado

Product Manager, Information Technology