Welcome to my profile. I am a visionary management analyst and leader with more than 20 years of inspiring and guiding teams in the provision of exceptional operations, financial management, business growth, and the delivery of best-in-class customer service. I am passionate about what I do because I make a marked difference in the business growth, customer experience, accounts payable & receivable, cost effectiveness, and staff engagement/retention for the organizations I serve. I have a proven track record of implementing process improvements for better workflow and cost reduction. and a talent for forging and fostering internal and external stakeholder relationships. I am skilled at supervising QA activities and complying with regulations and standards. I can work on-site or remotely to partner with operations and client services on development and execution of strategic plans for account growth, process improvement, business growth, and customer satisfaction. I am proficient at monitoring performance metrics, troubleshooting problem areas, and recommending corrective/preventative action plans. I know I am only as good as the teams I lead, so I take time to train, coach, and mentor each person for career growth and long-term success. As a result, I can motivate and mobilize cross-functional teams for optimal engagement and performance. My key areas of expertise include, but are not limited to, Operations Management. Financial Management, Accounting, Risk Assessment & Mitigation, Regulatory Compliance, Market Trend Analysis, Business Process Redesign, Financial Planning & Analysis (FP&A), Metrics Reporting, Team Building & Training, Workflow Management, C-level Communication, Coaching & Mentoring, Strategic Planning, Budgeting & Forecasting, Change Management, Stakeholder Relations, Cash Flow Analysis, Profit & Loss (P&L), Cost Optimization, Staff Development, and Leadership. If you would like to discuss my background, you will find my contact information in this profile. Thank you for reading it.
Listed skills include Customer Service, Team Building, Team Leadership, Microsoft Excel, and 31 others.