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Scott D. Email & Phone Number

Vice President, Service Delivery, Customer Experience at Netgate
Location: Austin, Texas, United States 9 work roles 3 schools
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Current company
Role
Vice President, Service Delivery, Customer Experience
Location
Austin, Texas, United States
Company size

Who is Scott D.? Overview

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Scott D. is listed as Vice President, Service Delivery, Customer Experience at Netgate, a company with 74 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Scott D..

Scott D. previously worked as Vice President of Service Delivery at Netgate and Director of Customer Experience at Netgate | Pfsense. Scott D. holds Mba, International Business from Norwich University.

Company email context

Email format at Netgate

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Netgate

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Profile bio

About Scott D.

* Do not contact me selling products or services *Over three decades of specialized experience in technical support, engineering, and managerial roles, demonstrating exceptional leadership in developing highly effective and efficient service-oriented organizations.Recognized for a strong work ethic, meticulous attention to detail, and a strategic approach to leadership. Proven as a results-driven manager, adept problem solver, and communicator, effectively navigating complex challenges to deliver superior outcomes.

Current workplace

Scott D.'s current company

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Netgate
Netgate
Vice President, Service Delivery, Customer Experience
austin, texas, united states
Website
Employees
74
AeroLeads page
9 roles

Scott D. work experience

A career timeline built from the work history available for this profile.

Vice President Of Service Delivery

Current

Austin, Texas Area

I am the fearless leader of the sales, sales engineering, support, channel partner, and customer success teams. I inspire, guide, and influence others to achieve a common goal or vision. It involves taking charge, making decisions, and providing direction to individuals or groups in order to accomplish tasks and drive progress. Surround yourself with good.

Feb 2017 - Present

Director Of Customer Experience

Austin, Texas Area

  • Lead key business development activities for our customer strategy and growth initiatives.
  • Manage all aspects of the pfSense® support and professional services organizations
  • Drive processes to identify and correct gaps in customer experience based on direct and indirect customer feedback
  • Coordinate activities across the development organization as needed to deliver the end-to-end customer experience
  • Identify the process and technology requirements to deliver desired customer experiences in the market
  • Educate internal staff on customer experience concepts, value proposition,s and processes
Oct 2013 - Feb 2017

Noc Manager

Austin, Texas Area

Trion Worlds is the premier publisher and developer of connected video games. With groundbreaking new server platform capabilities, Trion delivers high-quality, fully dynamic and massively social content across video game genres, gaming platforms, and mass-market entertainment formats.Manager of 19 Network Operations Center staff in US and RussiaAnalyze.

Aug 2010 - May 2013

Manager, Compliance Operations

Trustwave

Austin, TX

Led strategic planning efforts of the customer care function including building bilingual call center, short-term and long-term tools development, develop and implement training plans, workflow analysis, IVR implementation and process streamlining.Working with internal stakeholders to identify, implement and determine risk/benefit of conceptual ideas which.

Dec 2009 - Jul 2010

Manager, Customer Care Operations

Austin, TX

Built sales and support operations center from the ground up. Responsible for recruiting, interviewing, hiring, terminating, training, and performance reviews for over 120 employees within the organization.Developed and utilized in-depth metrics to measure all functions of team and individual performance (related to productivity/scaling, performance.

Jun 2001 - Mar 2009

Network Engineer

Wayport
Dec 1999 - Apr 2001
Team & coworkers

Colleagues at Netgate

Other employees you can reach at netgate.com. View company contacts for 74 employees →

3 education records

Scott D. education

Education record

J. Frank Dobie High School
FAQ

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What company does Scott D. work for?

Scott D. works for Netgate.

What is Scott D.'s role at Netgate?

Scott D. is listed as Vice President, Service Delivery, Customer Experience at Netgate.

Where is Scott D. based?

Scott D. is based in Austin, Texas, United States while working with Netgate.

What companies has Scott D. worked for?

Scott D. has worked for Netgate, Netgate | Pfsense, Trion Worlds, Trustwave, and Time Warner Cable.

Who are Scott D.'s colleagues at Netgate?

Scott D.'s colleagues at Netgate include Hazael Hernández V., Antonio D., Dmitriy Vakhrushev, Christopher Cope, and Alex Kim.

How can I contact Scott D.?

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What schools did Scott D. attend?

Scott D. holds Mba, International Business from Norwich University.

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