Product Management services for a Fortune 500 global financial institution

- Worked in an Agile environment (multiple Scrum teams) to build an in-house, cloud-based platform in less than eight months, with entirely new architecture to provide a faster, better, more advanced toolset for users.- Responsible for development and implementation of new features and Product Management vision to provide an omni-channel experience across web and mobile platforms- Manage roadmap for Product and overall strategy for implementation - Worked with both onshore and offshore (Hyderabad, India) development teams, product teams and UI|UX designers to ensure timely, modern and stable features were being delivered- Delivered a feature that leveraged Google APIs to integrate geo-targeting, which allowed for a “Yelp-like” experience for member owned and operated businesses, including search, advanced search and view results in mapping feature- Designed “Beta” table concept to allow A-B testing to in-progress features that were available in production, allowing for real-time feedback - Designed and implemented social media activity feed to support posts, comments, replies, images, videos, and likes- Integrated emails for social media email digests and web and mobile push Notifications- Led web and mobile teams each quarter through Product Increment Planning to review features to consume for next 90 days- Designed overall permissions architecture for new platform, providing the framework for access for all users (internal and external)- Defined and implemented foundational platform features such as login, password reset/username retrieval, access codes, to more advanced features - Worked with other Product teams to ensure cross-platform API dependencies were addressed early on and roadblocks removed - Mobile Experience- Defined and implemented various email templates, cross-platform notifications, faceID/touchID on iOS and Android- Developed a social-media activity feed and implemented push notifications

Execute all traditional responsibilities held by a business analyst for specific business processes while also serving as product owner Product Owner- Manage the overall product execution being delivered by two development teams who work in varying languages (perl and c#)- Led sprint planning in Jira and Visual Studio (VSO) traditionally conducted by SCRUM master, assign prioritization based on business objectives and overall release strategy to deliver the highest ROI back to the business in the most efficient and cost-effective manner possible to deliver the needed resultsBusiness Analyst- Responsible for facilitating business requirement reviews with project stakeholders and business SMEs to ensure completeness and adherence to project goals.- Consult with internal customers, cross-functional team members and external customers to capture agreed-upon business objectives and processes.- Gather and document requirements from business owners and translate into functional requirements in Aha. - Drive process improvement and transformation through business process definition and system alignment.- Map system functions and data elements from an existing WMS and inter-connected toolsets into a future state WMS that better meets the business needs to improve efficiency while decreasing costs and adding more value for our clients.- Conduct gap analyses as well as assess transformative business process opportunities.

- Responsible for overall user experience of B2B platform, including management of platform functionality and navigation, making recommendations to improve overall “look and feel” of platform - Identified need to modernize existing B2B website, created project scope, achieved buy-in from key stakeholders, created and executed full test script, provided UAT and managed release in production.- Proposed idea to implement a text-to-bid functionality to maintain competitive edge in marketplace, which led to higher engagement from users-Manage merchandising team to improve quality while driving increase in productivity (10% increase in productivity in first three months of starting the role) and reducing overtime hours in peak season ($10k savings YoY). - Led business development efforts in targeted warehouses across the network (domestic and international). Included working with Marketing and Operations teams to organize Warehouse events, create email campaigns, and direct mailings which drove additional traffic and increased engagement from targeted users.

Key leader of division's B2C channels with proven success record in analytics, sales forecasting, planning promotional initiatives and driving key accounts to success in order to maximize GMV without jeopardizing recovery and minimizing market impact • Manage multiple e-commerce storefronts on major marketplaces such as Amazon, eBay and Newegg, etc. with primary focus on the consumer electronics industry• Analyze historical data and provide market research in order to provide sales forecasts and predict product performance• Align with key stakeholders of cross-functional teams to create solutions to move inventory by creating proposals of sales plans based on historical data that will support the plan • Responsible for reporting on and achieving KPI on monthly and quarterly basis, creating internal channel forecasts to align with overall division budgets • Managed inventory and pricing through various tools and platforms such as Channel Advisor and internal inventory management systems

• Projects  o Salesforce integration program - September 2013- December 2014  Enhanced existing Salesforce design in order to provide Logistics team visibility into sales pipeline to streamline order process and scheduling of shipments  Led to greater efficiency, a centralized location for information, reduced communication churn and decreased cycle time o Kaizen Lead - July 2013-September 2013   Led cross functional teams  and  key stakeholders to identify gaps in processes for highest grossing account in the company Developed action plan, created project scope, reviewed status updates from key members, chaired weekly meetings  Created various Visio process flowcharts that illustrated both current and ideal states, highlighting areas for improvement and providing a path for escalation and exceptions   Led effort to draft, publish and launch a test pilot for a buyer pickup program from 3rd party dropship locationo Latin America Buyer Development - February 2013 -June  2013   Identified and sourced new leads/clients in Latin American markets for existing product lines and made recommendations to senior management on path forward.   International leads identified generated over $800k in revenue across four product lines in first five months since launch.

Company Description: dynamic, fast paced internet retailer providing highly customized product

* Provided customer service to high level international clientele in both English and Spanish. * Set guest reservations (via email, fax,phone)* Offered translation expertise for international guests* Arranged travel to/from the airport, concierge services to international guests

* Provided front line customer service to prospective and ongoing clients through multi-line phone system, screening of calls, recording of messages, prioritization of incoming messages, etc.* Relevant research and preparation of reports on stock forecasting and portfolio management. * Itemized and filed travel and expense account receipts , preparation of client files in anticipation of upcoming meetings