Serge De Bock, Mba, Pmp, Csm, Itil, Lean Email and Phone Number
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MBAPMP Certified Project ManagerITIL Foundation certified (Service Management)LEAN Practitioner certifiedSCRUM Master certifiedWorks in Major global initiatives in Shell since 1999.Owner, Moderator and Founder of SdB+ Forum.(http://www.linkedin.com/groupRegistration?gid=1377) and blog on http://www.sdb-plus.comKeeps looking for global challenges and learning different cultures, ways of working, approaches...Goal: to keep myself outside of my comfort zone.Sentence to define me:"I've never had the luxury of knowing what the heck I'm doing." I utilise strategic thinking skills and also provide a hands on style to deliver world-class products and services.I manage uncertainty and make decisions with incomplete or conflicting data. I understand implications beyond the immediate and develop an ability to look beyond the hill but yet focus on action. I am well known for my drive, resilience, sincerity, openness and self-awareness.I leverage my interpersonal skills to influence others and get the targets achieved. I am a strong team player and leader that sets clear targets based on high standards and realistic objectives.Specialties: - IT Integration- Enterprise Recovery- New Service Development - Audit- Programme management- Service Management- 3rd party management- P&L management- Consulting- Risk Management- Planning and Control- Change Management- Negotiation- End to end and integration management- Leadership- Team working and leading (incl. virtual teams)- Sales skills- Business Process Improvement- I speak French, Dutch, English, basic German and understand Italian, Spanish and Portuguese
Rmit University Vietnam
View- Website:
- rmit.edu.vn
- Employees:
- 2589
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It Programme ManagerRmit University VietnamLiège, Wal, Be -
Digital Audit LeadShell Aug 2021 - PresentVirtualLeading the execution of IT audits in the various lines of business and functions within Shell -
Senior Practitioner Lead & Enterprise Programme ManagerShell Jan 2017 - Jul 2021The Hague Area, Netherlands- New Service Developments- Enterprise ERP (SAP) & MI Analytics Delivery Programme Manager including Proof of Concepts, Pilots and Roll-outs- Enterprise Recovery- IT Integration- Infrastructure Monitoring- Senior Practitioner Lead for NL Enterprise Technology Delivery Tower- Continuous Improvement (Global Lead) -
Enterprise Programme ManagerShell Apr 2014 - Dec 2016VirtualProgramme and Stream Lead management in multiple Costs Performance Improvements programmes:Accountability for driving delivery including:• Driving the Project Managers to define and maintain their delivery plan• Manage the budgets• Management of activities against the plan• Seeking support or guidance through escalation to resolve delivery issues• Driving the Project Managers keep the RAID (risk, assumption, issue and dependencies) log up to date• Active management of RAID log items• In particular, actively managing dependencies• Managing a definitive list of the work products that they will produce• Define the quality standards that apply to the products • Guiding the team on activities to be undertaken• Reviewing materials produced and providing feedback as appropriate• Managing team availability (e.g. planning cover during vacations and training) including 3rd parties management• Supporting the change team with the identification of stakeholders and facilitating engagement• Preparing training and communications materials as an input to Change Team led activities -
Global Lead Service ManagerShell It International Feb 2011 - Apr 2014Virtual- Head of Migration, Testing & Workflow Centres of Excellence and Security Bundle- Accountable for coordination of the introduction of new or changes to existing , service activities into the computing environment. Responsible for resolution of escalations on project related issues - Accountable for coordinating the development of and maintaining the CoE and related services roadmaps. - Plays a key role in influencing and aligning stakeholders to leverage standardized services, use of best practices, and in the most appropriate use of available technologies to address business requirements. - Accountable to assure alignment in Service Level Agreements and Operating Level Agreements between the business, IT, and the Suppliers.- Responsible to create, manage, maintain, and enforce Enterprise Services standards and best practices in the successful integrated delivery of technologies within the scope of the CoE. - Accountable for driving and coordinating the development of the CoE and Services roadmap with architects, business IT and Suppliers. - Provide consulting and guidance to projects to develop cost estimates, attain resources, qualify and conduct proof of concept work, use of standards and reusable components, and in all phases prior to and after the formal stage gates defined in the Project Delivery Framework. - Assure the planned use of a technology to address business requirements is appropriate and sustainable or recommend alternatives. - Assure processes are in place and effectively executed to address systemic issues within the scope of the CoE across all relevant suppliers. -
Senior It AuditorRoyal Dutch Shell May 2008 - Jan 2011Based In The NetherlandsMain responsibilities will include: - Leading the execution of IT audits in the various lines of business and functions within Shell - Developing the IT audit programme applicable to the agreed scope of a particular audit.- Contributing IT audit expertise to the development of the audit programme with respect to IT risk matters relevant to the scope of business, IT and financial audits,- Lead a team of business, finance and IT auditors to execute the agreed audit work programme,- Performing and assisting other team members to perform IT audit procedures, identifying and defining issues which constitute controls weaknesses, - Reviewing and analysing audit evidence and documenting identified IT control weaknesses and co developing effective suggested improvements to mitigate the business risks;- Applying independent judgment in the evaluation of the effectiveness of IT controls and working collaboratively with management to identify remedial actions where controls weaknesses pose a material to the business;- Communicating the results of audits via written reports and oral presentations to senior management and the Chief Internal Auditor;- Pursuing professional development opportunities, including external and internal IT and audit training and professional association certifications, and sharing information gained with colleagues;- Adhering to IT audit professional standards and norms, and- Contributing to the development of IT audit skills within Shell Internal Audit- Business processes- Outsourcing- General Controls- Contract & Procurement- Governance- Large Programmes- Service Management -
Global Service Integration ManagerShell Information Technology International Nov 2004 - Apr 2008Based In Malaysia- Global accountability for B2B / Lubes (18,000+ users)- Asia Pacific and Middle East accountability for Manufacturing Supply and Distribution & Global Solutions (3,500+ users)- Downstream accountability for Malaysia, Sri Lanka, Indonesia, Saudi Arabia, Australia, New Zealand and Pacific Islands (3,500+ users)Main scope of activities:- Global IT Infrastructure (ITS) alignment with the Downstream Organisation and strengthening of the governance bodies- Incident and Problem Management- Manage Situations End to End- Maintain Business Relationships- Support Projects- Monitor Impact of Change Requests- Management of the global B2B/Lubes Service Integration Managers (SIM) team. - Working across multiple time zones and geographic boundaries on virtual global business teams- Working on divestment projects and due diligence activities End to End management of IT services delivery to the Downstream businesses- Performance Management - Monthly operations reviews, service management, etc.- Proactive Service Assurance - End to End Integration- Further Development/Enhancement of E2E Activities across Infrastructure and Applications- Problem Management Coordination- Service Improvement Projects Service Assurance Projects or Business-specific needs.- Coaching delivery staff on Service Management and Business Impact -
Global Sap Programme Management Office LeadShell It International Nov 2003 - Nov 2004Based Inthe UkGlobal SAP programme processes created and implemented:- Risk management- Scope change management- Issue management- Knowledge management- Reporting management (including different dashboards, time writing process)- Schedule management according to MAPS (Streamline Project Management Methodology)Other involvements:- OP One PMO forum active membership- MS-Project 2003 Piloting- Getting processes published on the Project Excellence Centre web site -
Global Lpg Project Manager And ConsultancyRoyal Dutch Shell Jan 2001 - Oct 2003Based In The UkSuccessful implementation of Shell Gas (LPG) global ERP (GBS) in:- The Netherlands- Portugal- The UK- Spain- Romania:- Italy- Sri Lanka- Greece- € compliance -
Shell Gas Belux It ManagerShell Gas Belux Jul 1999 - Dec 2000- Creation of a standard IT network compliant for Shell and mandataires- GBS-Sun implementation (1st GBS implementation, ERP for Lpg business)- Contract and Service Level Agreements management in Shell (e.g. SITI) and 3rd parties e.g. Getronics- IT network maintenance (150 users)- Support of business applications (incl. helpdesk)- Ensure Group IT standards are in place -
Shell Gas Belux Business AnalystBelgian Shell Jan 1998 - Jun 1999- Mandataire network review- Mandataires remuneration calculation- Merge of businesses after acquisition (Elf and Fina)- Fast Result Delivery exercices- SGBeLux Internet and Intranet manager -
Shell Gas Belux Regional SalesShell Jun 1990 - Dec 1997- Coaching of Mandataires (sales, HSE, administration, logistic, training)- Creation of new mandataire- Management of 6.000 small/large bulk customers- Management of 600 cylinders' points of sales- Implementation on the field of new acquisitions (Elf and Fina) -
Belgian Shell Management Information ChemicalsShell Sep 1988 - May 1990- Multi-cultural environment (Benelux structure)- Review of management information tools and output- Key user IT skills- Language skills- Basic finance skills -
Founder, Owner And ModeratorSdb-Plus.Com May 2005 - Present- Reviewer of GAPPS Project Management Personnel, Global Level 1 and 2 framework in 2005- Speaker at:* MASTERING IT PROJECT LIFE CYCLE - BEYOND PMBOK seminar* PMI Kuala Lumpur Chapter (twice)* MSC Project Management Awarness Dialog in Kuala Lumpur (twice)* 2nd ANNUAL INTERNATIONAL Mastering IT Project Management Conference in Kuala Lumpur* Conference on Public Sector Project Management in Kuala Lumpur Are you a senior project manager Or a recruiter looking for senior project managers? and read my blog on: http://sdb-plus.com/ You know how hard it can be to find other project managers to talk with. Sometimes it's such a relief to find someone else who even understands what you mean when you say "scope." And you're not talking about submarines. Other times you just need to ask a question, but don't know where you can find an answer.The SdB-plus.com is like a club - a place for people with the shared bond of managing projects. Instead of eating a fine meal, we read other members' posts.
Serge De Bock, Mba, Pmp, Csm, Itil, Lean Skills
Serge De Bock, Mba, Pmp, Csm, Itil, Lean Education Details
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Business Administration -
Programme Management -
Project Management -
Shell Open UniversityTalent Managerial Development Programme -
Shell Open UniversityManagement -
Project Management InstituteProject Management -
Chateau MassartMarketing -
Ste Marie Business SchoolBusiness & Administration
Frequently Asked Questions about Serge De Bock, Mba, Pmp, Csm, Itil, Lean
What company does Serge De Bock, Mba, Pmp, Csm, Itil, Lean work for?
Serge De Bock, Mba, Pmp, Csm, Itil, Lean works for Rmit University Vietnam
What is Serge De Bock, Mba, Pmp, Csm, Itil, Lean's role at the current company?
Serge De Bock, Mba, Pmp, Csm, Itil, Lean's current role is IT Programme manager.
What is Serge De Bock, Mba, Pmp, Csm, Itil, Lean's email address?
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What is Serge De Bock, Mba, Pmp, Csm, Itil, Lean's direct phone number?
Serge De Bock, Mba, Pmp, Csm, Itil, Lean's direct phone number is (855) 347*****
What schools did Serge De Bock, Mba, Pmp, Csm, Itil, Lean attend?
Serge De Bock, Mba, Pmp, Csm, Itil, Lean attended The Robert Gordon University, The George Washington University, Duke University, Shell Open University, Shell Open University, Project Management Institute, Chateau Massart, Ste Marie Business School, University Of Liège.
What are some of Serge De Bock, Mba, Pmp, Csm, Itil, Lean's interests?
Serge De Bock, Mba, Pmp, Csm, Itil, Lean has interest in Family Activities, Consulting, General Management, Pmo, Belgium, Books, Forum, Golf, Networking, See 7.
What skills is Serge De Bock, Mba, Pmp, Csm, Itil, Lean known for?
Serge De Bock, Mba, Pmp, Csm, Itil, Lean has skills like Business Process Improvement, Business Process, Change Management, It Management, Strategy, Outsourcing, Project Management, It Service Management, Program Management, Itil, Business Analysis, Risk Management.
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