As an Associate Director I am responsible for managing three teams focused on programmatic and performance for US-based clients. I work closely with Team Leads to guide the career development of all collaborators, and strategize and improve our processes and operations.I am responsible for managing capacity & utilization for all operations which has helped us optimize our performance and improve overall efficiency. I coordinate the client revenue forecasting, new accounts & partnership kickoffs, upselling & client contractual changes. I am also involved in management decisions, team structuring, and communicating the company vision to ensure that we continue to deliver exceptional work and exceed client expectations.In addition, I am committed to ensuring high-quality service, working with our teams to identify potential business opportunities and partnerships, and cultivate relationships with clients and stakeholders.