Sebastian Del Grosso Email & Phone Number

Buenos Aires Province, Argentina

Buenos Aires, Argentina

* Responsible for monitoring the delivery team performance including Project and Program Managers, while helping both groups with specific situations and key projects.* First point of escalation for the PM, PRGMs, customers and vendors to help clearing blocking points so the projects keep moving forward and restore the regular communication channels.* Training new team members in our way of working based on the project and customer profiles and also mixing agile methodologies… Show more * Responsible for monitoring the delivery team performance including Project and Program Managers, while helping both groups with specific situations and key projects.* First point of escalation for the PM, PRGMs, customers and vendors to help clearing blocking points so the projects keep moving forward and restore the regular communication channels.* Training new team members in our way of working based on the project and customer profiles and also mixing agile methodologies, waterfall, and other approaches to adapt the newcomers into the company and team culture.* Work with the IT team as a Project Manager role for developing internal apps for the delivery area using agile methodologies, and also provide assistance as PM for the other areas apps development.* Delivery area analysis in order review our processes or propose new ones, as part of the continuous improvement company culture.* Leading inter-disciplinary regional teams through the whole delivery process.* Working with the automation team to undestand and fulfil the needs for the Service Delivery area but also for every other area involved in the Delivery process or also if they have PM needs. Show less

Buenos Aires, Argentina

* Manage specific accounts and special bundle projects in order to provide better communication with the customers and define strategies with the PM team to accomplish service requirements and delivery dates for the key customers.* Regular follow up with the PM group to align expectations and assist to coordinate the project stages. Handle customer escalations and provide support to the PMs with that matter. * Responsible for customer regular reporting, meetings and communication as… Show more * Manage specific accounts and special bundle projects in order to provide better communication with the customers and define strategies with the PM team to accomplish service requirements and delivery dates for the key customers.* Regular follow up with the PM group to align expectations and assist to coordinate the project stages. Handle customer escalations and provide support to the PMs with that matter. * Responsible for customer regular reporting, meetings and communication as focal point and also escalation point. Show less

Buenos Aires, Argentina

* Manage simple, medium, large and complex provisioning/implementation projects including installations or systems additions, schedules, and may perform pre-installation site review/evaluation for adequate infrastructure. Ensure that the proper materials and manpower arrive at the customer site on a timely basis for the installation of company equipment. * Coordinate interactions between the customer, systems engineering, field engineering, logistics and 3rd party vendors.* Responsible… Show more * Manage simple, medium, large and complex provisioning/implementation projects including installations or systems additions, schedules, and may perform pre-installation site review/evaluation for adequate infrastructure. Ensure that the proper materials and manpower arrive at the customer site on a timely basis for the installation of company equipment. * Coordinate interactions between the customer, systems engineering, field engineering, logistics and 3rd party vendors.* Responsible for timely escalation of installation issues to the appropriate organization. * Provide total project leadership and directly accountable for the process compliance, customer satisfaction, and maximization of profitability of project. Provide solutions to a diverse range of complex problems. Show less

Buenos Aires, Argentina

* Responsible for company wide VoIP infrastructure as in previous role, and leading the support team.* Responsible for coordinating and distributing roles and tasks for Argentinasupport operations in Buenos Aires (3 sites), Córdoba and San Luis.* Responsible for mobile services. Including negotiations with telcos, resourcesadministration, incident reporting and follow up.* Project management in new implementations including VoIP new solutions,office new solution services… Show more * Responsible for company wide VoIP infrastructure as in previous role, and leading the support team.* Responsible for coordinating and distributing roles and tasks for Argentinasupport operations in Buenos Aires (3 sites), Córdoba and San Luis.* Responsible for mobile services. Including negotiations with telcos, resourcesadministration, incident reporting and follow up.* Project management in new implementations including VoIP new solutions,office new solution services as videoconferencing, print servers, monitoringsystems, etc.* Reporting for upper management including monthly statistics, reviews ofweak and strong areas to find improvement opportunities.* Training and development plans for support junior and Ssr members. Show less

Buenos Aires, Argentina

* Responsible for Telecom Infrastructure by managing, implementing and supporting our VoIP system Asterisk based and Videoconference system over LifeSize Equipment.* Provide support to our IT team for both VoIP and Infrastrucure on implementation, configuration and troubleshooting for the different services our area offers to our internal users in different departments and different technologies.* Propose new ideas for continual improvement of the service and look for new solutions that… Show more * Responsible for Telecom Infrastructure by managing, implementing and supporting our VoIP system Asterisk based and Videoconference system over LifeSize Equipment.* Provide support to our IT team for both VoIP and Infrastrucure on implementation, configuration and troubleshooting for the different services our area offers to our internal users in different departments and different technologies.* Propose new ideas for continual improvement of the service and look for new solutions that could help our team to be bold, solid, and more effective. Show less

Ciudad Autónoma De Buenos Aires

* Provide Level 3 support to customers over different products and devices including Communication Manager, S8300, S8500, S8700, S8800, Mediagateways, G650 gateways.* Provide post-sales support to Avaya customers. Mostly in N.A.R and C.A.L.A. regions.* Design and develop the most suitable action plan depending on the issue's complexity and customer's urgency, handling critical situations.* Allocate, coordinate, monitor and control resources when the troubleshooting requires… Show more * Provide Level 3 support to customers over different products and devices including Communication Manager, S8300, S8500, S8700, S8800, Mediagateways, G650 gateways.* Provide post-sales support to Avaya customers. Mostly in N.A.R and C.A.L.A. regions.* Design and develop the most suitable action plan depending on the issue's complexity and customer's urgency, handling critical situations.* Allocate, coordinate, monitor and control resources when the troubleshooting requires engineers/technicians from other areas to be engaged.* Troubleshooting may require solid knowledge on all related VoIP items: PBX Communication Manager, Media Gateways, switches configuration, sniffers analysis and networking; reviewing voice and data protocols. Show less

* In charge of routing and VoIP switching and routing department at Crossfone Argentina, managing and administrating of Nextone Softswitch. * In charge of deployments team for VoIP interconnections, pre-sales and post-sales consultant for wholesale market. * Voice Switching responsible. * Nextone VOIP Switch (SBC) responsible for administration and maintenance. * CISCO GWs administrator, support and new installations. * Company - Customer and Company - Vendor… Show more * In charge of routing and VoIP switching and routing department at Crossfone Argentina, managing and administrating of Nextone Softswitch. * In charge of deployments team for VoIP interconnections, pre-sales and post-sales consultant for wholesale market. * Voice Switching responsible. * Nextone VOIP Switch (SBC) responsible for administration and maintenance. * CISCO GWs administrator, support and new installations. * Company - Customer and Company - Vendor network integration responsible. * Post sales support responsible for VoIP customers. * VoIP area internal processes audit for documentation and improvements.* Also worked as Project Coordinator for both internal and external customers. * ALVIS S.A. - IP Telefony including CDMA450, VoIP Switches, Media Gateways and PSTN integration. * Crossfone - Dinmax integration for home telephony. Show less

* Continued to develop as a Retail Customer Engineer.* Responsible for Nextone Softswitch maintenance and configuration for interconnection, testing and configuration with clients and suppliers.* Customer VoIP network integration.* Vendor VoIP network integration.* Deal with vendor support teams on finding solutions for reported problems from our customers.* VoIP area internal processes audit for documentation and improvements.* Training of the new Routing and Wholesale… Show more * Continued to develop as a Retail Customer Engineer.* Responsible for Nextone Softswitch maintenance and configuration for interconnection, testing and configuration with clients and suppliers.* Customer VoIP network integration.* Vendor VoIP network integration.* Deal with vendor support teams on finding solutions for reported problems from our customers.* VoIP area internal processes audit for documentation and improvements.* Training of the new Routing and Wholesale Engineer team leaded afterwards. Show less

* Work with customers in Softswitch configuration according to customer VoIP network requirements for customer start-up.* Pre-sales technical assistance for sales department.* Provide post-sales support for VoIP retail customers.* Broadworks SoftPBX IPPBX responsible for Crossfone Argentina; supporting features for internal use.* CISCO IP Phones configuration for internal users.

I was a resourse assigned by Crossfone Engineer team to lead the startup of project.Worked on planning, implementation and documentation for the IP Cameras project for the C5N signal startup.Responsibilities included:* Hot spot selection for camera installation.* Survey for hot spots selected and installation permit paperwork for each.* Technology selection for the equipment used in the camera spots.* IP-Cameras and decodecs configuration and installation… Show more I was a resourse assigned by Crossfone Engineer team to lead the startup of project.Worked on planning, implementation and documentation for the IP Cameras project for the C5N signal startup.Responsibilities included:* Hot spot selection for camera installation.* Survey for hot spots selected and installation permit paperwork for each.* Technology selection for the equipment used in the camera spots.* IP-Cameras and decodecs configuration and installation points.* Coordinate efforts with service providers for internet link and installation squads.* Startup of the first 25 camera spots before the C5N went live air. Show less