Responsable del desarrollo de nuevos negocios implementando nuevas tecnologías que agreguen valor a nuestros clientes y colaboradores, con el propósito de cambiar la forma de vivir los servicios de externalización de personas a través de servicios transitorios y subcontratación.

Responsable de la transformación digital tanto de la empresa como de sus más de 50 clientes. Foco principal en el mejoramiento y desarrollo del software propietario de la compañía (administración de RRHH), desde un sistema legado interno a un modelo Software como Servicio (Saas) alojado en la nube para ser comercializado al mercado, permitiendo la administración y gestión de personas desde su reclutamiento, selección, contratación, pago de remuneraciones y finiquitos. Crea y gestiona el equipo… Show more Responsable de la transformación digital tanto de la empresa como de sus más de 50 clientes. Foco principal en el mejoramiento y desarrollo del software propietario de la compañía (administración de RRHH), desde un sistema legado interno a un modelo Software como Servicio (Saas) alojado en la nube para ser comercializado al mercado, permitiendo la administración y gestión de personas desde su reclutamiento, selección, contratación, pago de remuneraciones y finiquitos. Crea y gestiona el equipo de desarrollo del software, implementando célula de trabajo con metodologías ágiles y ciclos de desarrollo e integración continua, eficientando la productividad del equipo en más de un 25%. Migración exitosa de todos los sistemas de la compañía in-house a la nube, permitiendo mejoras en la administración, escalabilidad y gestión de los sistemas tecnológicos. Crea nuevas soluciones de productos al portfolio del grupo, permitiendo crear y atraer nuevos negocios, fortalecer el relacionamiento con clientes actuales, realizando up-selling y cross-selling. Integra una solución call-center a los procesos internos de reclutamiento y selección, además como un nuevo producto para sus clientes. Desarrolla aplicación móvil que permite el seguimiento de acciones, relevamiento de información y mejora de gestión de los equipos en terreno, lo que también es comercializado como nuevo servicio. Mejora acceso a la información de clientes y del grupo, incorporando portales para administradores de contrato y colaboradores, integrando paneles de control. Crea e implementa el sistema de mesa de ayuda con seguimiento de tickets y escalamiento, mejorando tiempos de atención y resolución en un 28%. Negociación de servicios tecnológicos y comunicacionales de terceros, disminuyendo un 30% sus costos. Desarrolla área de Business Intelligence para cliente interno y externo, identificando oportunidades que resultan en incrementos de rentabilidad +150 MM/año. Show less

Responsible for retail customers satisfaction, retention and current business growth across Latin America.

Responsible for the Latam operation for customer support, business growth and new business generation.- Marshal and management Operations business unit.- Accountability for service promises on customer. - Management a multidisciplinary team of engineers, analysts and developers.- KPI's definition and SLA's control on corporate dashboards.- Development of projects for continuous improvement, quality assurance, scalability, automation and process improvement.

Responsible for business management with focus on growth and expansion in Latin America.- Commercial Strategy- Business Development- Business Planning- Opportunities Management- Forecast and Sales Budget- Product Development Support- Consultative Sales

Responsible of expanding Awarex (Ex - Mobileaware) On-Demand CRM solutions in LATAM. Restructure business model from tailored software development to SaaS (Software as a Service) for Tier 1 mobile operators deals. LATAM Team Building. Responsibilities: - Manage Chile Office as a Country Manager to attend all Latin-American customers.- Lead account management with cross-functional teams of front and backend developers, devops, designers, project managers and quality… Show more Responsible of expanding Awarex (Ex - Mobileaware) On-Demand CRM solutions in LATAM. Restructure business model from tailored software development to SaaS (Software as a Service) for Tier 1 mobile operators deals. LATAM Team Building. Responsibilities: - Manage Chile Office as a Country Manager to attend all Latin-American customers.- Lead account management with cross-functional teams of front and backend developers, devops, designers, project managers and quality assurance.- Manage large and complex projects from presales to delivery and support looking after P&L and project revenue.- C-Level relationship.- Expand company coverage and presence in the LATAM region.- Sales pipeline and opportunity management. Major Achievements:- 2 to 12 people team building and headcount growth.- Customers contract renewals for USD 1.5 MM and 32% of wallet share growth. - 100% growth on new customers closed deals.- Regional agreement with mayor mobile operator group USD 5.5 MM over a 3-year period. Show less

Responsible for all VAS products lifecycle from development to delivery and monetization working closely with country offices and managers on the Latam region.Direct management of 6 people addressing Product Managers, Business Development, Content and Partnerships.General Product Management responsibilities:- Product Strategic and Action Plan development with outlook on new products, increasing clients share of wallet, ARPU and total revenue growth. Offering improvement with in… Show more Responsible for all VAS products lifecycle from development to delivery and monetization working closely with country offices and managers on the Latam region.Direct management of 6 people addressing Product Managers, Business Development, Content and Partnerships.General Product Management responsibilities:- Product Strategic and Action Plan development with outlook on new products, increasing clients share of wallet, ARPU and total revenue growth. Offering improvement with in depth financial analysis, time to market and roll out planning.- KPI strategic plan management focusing on high impact actions on the short and mid-terms.- Client Loyalty and Retention plan development pursuing up and crosselling opportunities.- Value Added Proposal Development.- Partner and New Business Development management.Mayor Achievements:- First In-Appurchase through mobile operator with billing and clearing.- Negotiation and deal closing with new content and app development companies.- 2014 Q1 over 100% of sales quota achieve. Show less

Paperless is one of the leading electronic tax document provider.I was responsible for demand generation and commercialization of the new products in the e-document business unit through electronic signature and biometric identification solutions.Senior Account Manager responsibilities:- Edocs conceptual design trough in-depth understanding the industry operational processes and legal acts, benchmark and competitors analysis leading development team for GUI and logical… Show more Paperless is one of the leading electronic tax document provider.I was responsible for demand generation and commercialization of the new products in the e-document business unit through electronic signature and biometric identification solutions.Senior Account Manager responsibilities:- Edocs conceptual design trough in-depth understanding the industry operational processes and legal acts, benchmark and competitors analysis leading development team for GUI and logical architecture.- Lead Edocs and Esign value added proposal and offering for hunter and existing customers.- Pre-Sales and ROI development tools for customers.- Retail, Banking, Financial Services, Industry and Utilitie product and proposal verticalization.Major Achievements:- First Edocs and biometric identification company deal. NPV over USD 750,000.- Annual forecast growth over 350%.- Biometric provider partnership negotiation and deal closing. Show less

Claro Chile (Ex Telmex Chile) is one of the leading telecommunication company in Chile with over 3.000 employees. Is an America Movil subsidiary the 3th biggest telecommunication operator in the world and the biggest in Latin America.Responsible for delivering the strategic business plan of the company in action, manage and optimize the overall customer experience in order to meet or exceed company’s financial quotas. Always looking for a positively impact including customer satisfaction… Show more Claro Chile (Ex Telmex Chile) is one of the leading telecommunication company in Chile with over 3.000 employees. Is an America Movil subsidiary the 3th biggest telecommunication operator in the world and the biggest in Latin America.Responsible for delivering the strategic business plan of the company in action, manage and optimize the overall customer experience in order to meet or exceed company’s financial quotas. Always looking for a positively impact including customer satisfaction, growth, share of wallet and the successful introduction of new IT solutions upon quantifiable objectives.Corporate Account Manager responsibilities:- Account Management with an in-depth knowledge of the customer's business and operational processes and consultative solution selling.- Account and Opportunity Planning.- Lead multidisciplinary team form pre-sales to customer care to ensure sales cycle customer satisfaction.- Funnel and Forecast upon new business and commercial strategies within the assigned accounts.- Business and industry acumen as well as company portfolio.Mayor Achievements:- New business development. Out of the box thinking with solutions and products that were not part of the company's portfolio achieving lead teamwork with partners, product managers and marketing in order to respond to client needs. New CCTV On-Demand and Datacenter DRP products were designed and finally sold.- Salesman of the month recognition several times.- Achieve sales quota over 85% from 2008 to 2011 representing annual company incomes over USD 2 MM.- Nº1 of mobile sales in 2011 (155% quota) representing 33% of sales of the hole account team.Value Added IT Deals:- Security and Load Balancing (Checkpoint)- Corporate Storage Solution (NetApp)- CCTV Hosted (Pro-Axis)- Hosted Contact Center (Genesys)- Datacenter DRP (HP)- Mobile Sales Force Tracking (GIS) Show less

Protab is dedicated to integrate IT solutions to different industry customers.Responsible for develop CRM business unit in order to enhance the existing ERP unit.Direct management 4 people for the discovery and design of Microsoft Dynamics CRMCRM Manager responsibilities:- Sell and Deliver CRM projects responsible for the whole project lifecycle.- Account and project manager. Opening new accounts, project management, business plan generation, management and maintenance… Show more Protab is dedicated to integrate IT solutions to different industry customers.Responsible for develop CRM business unit in order to enhance the existing ERP unit.Direct management 4 people for the discovery and design of Microsoft Dynamics CRMCRM Manager responsibilities:- Sell and Deliver CRM projects responsible for the whole project lifecycle.- Account and project manager. Opening new accounts, project management, business plan generation, management and maintenance of long-term relationships with customers.- Funnel and Forecast management.- Microsoft Partner management.Mayor Achievements:- Develop, Presales and Sales Team Building and Certification.- Sell and Deliver CRM projects (Trial , Rolec, Socovesa and Budnik)- Real-State CRM customization and verticalization. Show less