Stephen Denney Email & Phone Number

Portland, OR, US

Taxes USA is a family business, previously H&R Block (see experience 8/98 - 12/02). Researched Internal Revenue Service tax publications to investigate tax questions and prepare income tax returns.

Reno, NV, US

• Objective: rolled out worker’s compensation insurance products across seventeen states.
• Interviewed department managers to elicit, validate, and compile requirements.
• Supported database analysts, developers, and testers during design, build, and test execution for iterative ‘go-live’ implementation to production.
• We achieved 100% zero-defect product roll-out.
• Wrote fact sheets and co-facilitated product kick-off meetings tailored for insurance agents.

Taxes USA is a family business, previously H&R Block (see experience 8/98 - 12/02). Researched Internal Revenue Service tax publications to investigate tax questions and prepare income tax returns.

• Objective: migrate data from the AOC’s Judicial Information System (JIS) to AOC’s Integrated Data Exchange (IDE), a critical component of AOC's new Information Networking Hub (INH).
• Tasked by AOC to create a tabular requirements log using Excel.

• Objective: analysis and design of a custom contact management system for the Judicial Branch of California.
• Conducted in-depth research on selection and retention processes for California Judicial Officers.
• Researched agency policy manuals and statutory report requirements; facilitated stakeholder workshops to elicit and validate ‘to-be’ report requirements.
• Created a conceptual data model using Visio and wrote a corresponding data dictionary defining data entities, attributes, and associated business rules.
• Applied SysML State Transition pattern using Visio to model Judicial Officer life-cycle scenarios.
• Wrote agile user stories and test cases; managed backlog using JIRA.

Olympia, Washington, US

• Objective: post-implementation support of ESD’s Next Generation Tax System (NGTS).
• Tasked with root cause analysis of business tax accounting errors adversely impacting tens of thousands of business entities across the state.
• Experienced an unexpected breach of contract which occurred without notice or explanation.

Olympia, Washington, US

• Objective: strategic IT assessment for agency.
• Applied a ‘North Star’ strategic framework in the kick-off meeting with leadership to assess strengths and weaknesses of external stakeholder relationships, articulate key business objectives, and assign a percentage.
• Modeled the functional decomposition of key business processes for each objective.
• Performed “as-is” “to-be” gap analysis of key business processes; wrote SQL queries to perform data analysis and understand current state performance metrics.
• Evaluated pros and cons of solution providers, documented findings, and proposed an integrated cloud based solution.

• Objective: management consulting and mentor for subject matter experts tasked with requirements management for AOC's statewide case management modernization projects.
• Evaluated AOC’s current practices, researched industry benchmarks, performed gap analysis, and reported findings to leadership.
• Proposed the use of National Center for State Courts Technology Standards and National Open Court Data Standards (NODS).
• Wrote AOC’s Business Analyst Handbook.
• Designed standardized requirements management templates.
• Researched and analyzed proposed state laws and regulations, collaborated with staff to estimate costs, and drafted fiscal impact statements during the legislative session.

Bellevue, Washington, US

Objective: short contract engagement; assisted with modifications of coin management system.

• Objective: a comprehensive pre-implementation analysis for a new multi-level marketing (MLM) commercial off-the-shelf (COTS) solution.
• Interviewed stakeholders across Sales/Marketing, Customer Service, Accounting, and Logistics.
• Modeled functional decomposition of key business processes, supplemented by “as-is” “to-be” gap analysis.
• Researched policy manuals, performed data analysis, data mapping, and business rules management for migration planning of a complex multi-level marketing commission structure from “as-is” custom Oracle infrastructure.

Wilmington, Delaware, US

• Objective: served on the team selected for the analysis and design of a multi-state Enterprise Information System supporting Unemployment Insurance and Business Tax in Arizona, Wyoming, Idaho, and North Dakota (AWIN.
• We applied Rational Unified Process (RUP), iterative analysis of high-level use cases to low-level use cases.
• Co-facilitated workshops consisting of staff and management representatives from each state.
• Together with a team of eight IT Business Analysts, contributed to a body of 250 use cases and associated artifacts: data-flow diagrams, process diagrams using Business Process Modeling Notation (BPMN), data.
• We managed requirements using Microsoft Sharepoint and IBM Rational Requisite Pro.
• Documented, proposed, and attained leadership approval of the penultimate unified business tax process flow which accommodated intractable state rules and regulations.

• Objective: served on a new ‘imported’ team of IT Business Analysts.
• We introduced formal requirements management methodology in anticipation of changes to federal healthcare laws.
• Routinely multi-tasked between 3-5 projects supporting migration from LRSP Mainframe to QNXT platform.
• Supported database analysts, developers, and testers during design, build, and test execution.
• We designed multiple Requirements Management and data flow templates in anticipation of changes to federal healthcare regulations and HIPAA.

Dallas, Texas, US

• Objective: served on a cross-functional team and routinely multi-tasked between 4-6 projects.
• Business domains: human resources (People Soft), legal (OFAC compliance), multi-cultural health (translation), e-commerce (marketing & publications), customer contact center (Avaya Call Center Express), professional.
• Tailored approach for requirements management based on project objectives and scope.
• Prioritized continuous improvements and enhancements; effectively collaborated with business stakeholders, project managers, database analysts, software developers, and testers during the planning, design, build, and.
• Analyzed website metrics and contributed to product design using personas, wire-frames, and story boards.
• Wrote test cases, coordinated quality assurance, and facilitated user acceptance testing (UAT) sessions.

Chesterfield, MO, US

• Objective: AT&T U-verse fallout management project. Served on the team investigating fallout orders of internet protocol television service.
• We maintained ‘Tier 2’ tasks related to problem tickets and performed research to determine root cause of error(s); collaborated with an offshore development team and investigated problems through to resolution.
• We created KPI dashboards using multiple ODBC data connections, visual basic, and Excel BI tools.
• Wrote SQL queries, analyzed data, and prepared custom reports using Excel.

• Objective: supported high volume rebate processing in a custom J2EE environment. Troubleshot convergence issues for a new billing system to enable retailers and manufacturers maximum flexibility to share costs and.
• We managed requirements for a data warehouse using a multi-dimensional ‘star schema’ data model.
• Analyzed multiple databases and collaborated with project stakeholders to create a schema crosswalk and comprehensive data dictionary.
• Interviewed stakeholders and documented requirements for various financial and business reports.
• Trained staff how to use Business Objects for self-service reporting.
• Wrote test cases, escalated defects when appropriate, verified defect fixes, developed process workarounds to support ongoing business, and co-facilitated user acceptance test (UAT) sessions.

• Objective: solution needed to import industrial heating, ventilation, and air conditioning (HVAC) specifications into Est-Duct (United Kingdom version) estimation software system.
• Built solution using Microsoft Office Access database, Excel, Active Data Objects, OLEObjects collection, and Visual Basic.
• Project completed on time, on budget, and on quality.

Kansas City, MO, US

• Objective: managed newly acquired H&R Block franchise offices in Heidelberg and Mannheim Germany.
• We provided option for customers to file returns electronically and doubled office revenue in 1998.
• Supervised and trained income tax preparers.
• Researched Internal Revenue Service tax publications to investigate tax questions and prepare income tax returns.
• Partnered with Integrated Financial Planning Services (IFPS), a registered broker/dealer, to attain Securities and Exchange Commission (SEC) Series 6 and Insurance License; provided investment and insurance instruments.

Objective: door to door cold calling potential new customers within an established territory.

Washington, DC, US

• Objective: sell long-distance and cellular services.
• Effectively built rapport with small and mid-size business managers to conduct needs analysis of long-distance, pagers, and cellular services.
• Consistently met or exceeded sales quota; recipient of ‘Club MCI’ sales award.

Bba Computer Information Systems, Computer Information Systems

Ba International Studies, Liberal Arts And Sciences, General Studies And Humanities