Over the past 7 years, have held multiple Product Management responsibilities at Avaya, including most currently, driving Avaya’s hybrid cloud Contact Center offer, Avaya Experience Platform Connect.Also responsible for Contact Center agent desktop platform Avaya Workspaces, CRM integrations, and unified administration offers.

Test ownership for multiple products part of Avaya’s Contact Center and Unified Communications portfolio, in the areas of administration, social media and co-browsing.

Test automation including framework design and implementation, code reviews. Extensive experience in Java-based test automation with open-source projects.

Automation of distributed and deployment testing multiple J2EE application servers (WebLogic, JBoss, WebSphere). Test planning and execution of a number of products in Progress’ middleware portfolio.

Providing development and production support to Progress’ customers in North America, Europe and Asia for various products. Technical account management for high value customers.

Troubleshooting of development and production errors, such as performance degradation, crashes, memory leaks, compile and link errors. Worked with a wide range of technologies, including C++, Java, Solaris, Linux, Rational Purify and Quantify, Sybase, Oracle, SQL Server, DB/2.Also developed company's support website, and Peoplesoft CRM customization for support case, customer, defect, opportunity, lead and several other modules.