Steve Detroye App, Psp, Cet Email & Phone Number

Milwaukee, WI, US

Wisconsin, United States

• Develop strong working relationships with sales team, provide sales support and deep technical knowledge of video management systems, cameras and encoders, servers and NVRs, access control hardware and software &.
• Responsible for pre-sales system design review and post-sales training and support.
• Deliver remote and in-person presentations independently and alongside other sales team members.
• Work closely with technical support to monitor and contribute to ticket activity and knowledge base.

Greater Milwaukee Area

• Partner with Regional Sales Managers and Key Account Managers in WI and IA to provide pre-sales engineering and post-sales support for critical projects for video security, access control, audio, intercom, and analytics.
• Test and analyze pre-release products and solutions prior to public beta.
• Create technical support materials and documentation including tech tips, video demos, etc.
• Participate in resolving escalated technical support cases for key customers.
• Develop and present sales and technical training, both on-site and virtual.
• Provide voice-of-the-customer feedback from integrators and end-users.

Greater Milwaukee Area

• Prepare designs, take-offs, estimates, and execute bid packages for DIV27/DIV28 low voltage communications systems, coordinate with electrical designers and estimators.
• Consulted with project managers to identify design requirements for each project.
• Projects in healthcare/pharma, education, municipal, manufacturing, commercial/retail, laboratory, more.

Greater Milwaukee Area

• Worked closely with infrastructure staff and decision makers to identify, recommend, develop, and implement cost-effective technology solutions. Entrusted with the critical and demanding enterprise accounts and projects.
• Developed low-voltage technology specs, estimates, and code-compliant integrated designs for Nurse Call, Wander Mgmt, RTLS, Access Control, Video Security, networking, and SaaS offerings.
• Developed and provided technical sales presentations to stakeholders at all levels of the organization.

Milwaukee, WI

• Mentored and led six junior technicians, strengthening individual performance and skills.
• Developed and implemented innovative field procedures enabling safe, efficient, trainable, and accountable execution of assigned risk activities for the department.
• Assigned the most sensitive or challenging projects requiring advanced technical or relational skills.

Greater Nashville Area, TN

• Accepted challenge to relocate and turn-around failing branch office field operations.
• Stabilized entire workforce to bring greater customer satisfaction, lower costs, and increased revenue.
• Managed consistent project scheduling with continually changing priorities in a recessionary economy.

Greater Milwaukee Area

• Managed IMR for low voltage systems: wander management, nurse call, fire alarm, intercom, CCTV, more.
• Monitored team performance and provided training, implemented SLAs, interfaced and educated AHJs.
• Drove revenue growth avg. 18.5% YOY.

Greater Milwaukee Area

• Assembled electrical and electronic systems and prototypes according to engineering data and knowledge.
• Used diagnostic and testing processes to identify, define and solve production issues.

Various Locations

♦ Served onboard USS Arkansas (CGN-41) and USS Essex (LHD-2); Honorable Discharge♦ Honor Graduate, US Navy Boot Camp♦ Graduate, Basic Electricity and Electronics Course and Propulsion Alarm and Indicating Course♦ Honor Graduate, Machinery Systems Console Maintenance Course