• Develop strong working relationships with sales team, provide sales support and deep technical knowledge of video management systems, cameras and encoders, servers and NVRs, access control hardware and software & networking.• Responsible for pre-sales system design review and post-sales training and support.• Deliver remote and in-person presentations independently and alongside other sales team members.• Work closely with technical support to monitor and contribute to ticket activity and knowledge base.

• Partner with Regional Sales Managers and Key Account Managers in WI and IA to provide pre-sales engineering and post-sales support for critical projects for video security, access control, audio, intercom, and analytics.• Test and analyze pre-release products and solutions prior to public beta.• Create technical support materials and documentation including tech tips, video demos, etc.• Participate in resolving escalated technical support cases for key customers.• Develop and present sales and technical training, both on-site and virtual.• Provide voice-of-the-customer feedback from integrators and end-users.• Continually seek new and innovative ways to add value to the role.

• Prepare designs, take-offs, estimates, and execute bid packages for DIV27/DIV28 low voltage communications systems, coordinate with electrical designers and estimators.• Consulted with project managers to identify design requirements for each project.• Projects in healthcare/pharma, education, municipal, manufacturing, commercial/retail, laboratory, more.

• Worked closely with infrastructure staff and decision makers to identify, recommend, develop, and implement cost-effective technology solutions. Entrusted with the critical and demanding enterprise accounts and projects.• Developed low-voltage technology specs, estimates, and code-compliant integrated designs for Nurse Call, Wander Mgmt, RTLS, Access Control, Video Security, networking, and SaaS offerings.• Developed and provided technical sales presentations to stakeholders at all levels of the organization.

• Mentored and led six junior technicians, strengthening individual performance and skills.• Developed and implemented innovative field procedures enabling safe, efficient, trainable, and accountable execution of assigned risk activities for the department.• Assigned the most sensitive or challenging projects requiring advanced technical or relational skills.

• Accepted challenge to relocate and turn-around failing branch office field operations.• Stabilized entire workforce to bring greater customer satisfaction, lower costs, and increased revenue.• Managed consistent project scheduling with continually changing priorities in a recessionary economy.

• Managed IMR for low voltage systems: wander management, nurse call, fire alarm, intercom, CCTV, more.• Monitored team performance and provided training, implemented SLAs, interfaced and educated AHJs.• Drove revenue growth avg. 18.5% YOY.

• Assembled electrical and electronic systems and prototypes according to engineering data and knowledge.• Used diagnostic and testing processes to identify, define and solve production issues.

♦ Served onboard USS Arkansas (CGN-41) and USS Essex (LHD-2); Honorable Discharge♦ Honor Graduate, US Navy Boot Camp♦ Graduate, Basic Electricity and Electronics Course and Propulsion Alarm and Indicating Course♦ Honor Graduate, Machinery Systems Console Maintenance Course