Lead researcher for three products that focus on authorizing services for Health Insurance Plan Members. As a member of the Agile scrum teams, I support them by informing Product & Design decisions through qualitative & quantitative research with Clinical colleagues & Members, including those on Medicare. Impact: In a project that introduced new Menu options for Clinicians using our internal tool, Moderated 1:1 Research defined requirements and informed the Menu’s Saved States design and actions availableMethodologies: Introducing and refining methodologies for Product teams including Heuristic Analysis on Excel, Co-Design Sessions using PowerPoint, and Unmoderated Usability Testing on UserZoom while upskilling UX Designers through open collaboration within the research processKey Research study on Reviews for Authorization Appeals: Led Multiple rounds of Moderated research with Nurses & Physicians including Co-Design, Workshop, and Observation Sessions. Impact: Creation of Journey flow by UX Design from research insights led to the first phase design. Product then defined the next phase of work, based on the research insights, which identified another use case to be addressed. Research Ops: Co-led a project to evaluate a Research Repository solution that included 5 other Insights teams. Provided recommendation for Research Repository by conducting self-evaluations and project managing to ensure timely and sufficient feedback. Impact: Team did not move forward with the solution

Acting co-lead UXR: Led rewrite of Job Specs for UXR roles, using live UXR jobs and defined UK Gov levels which improved the specs by including competency levels and exposure to accessibilityLed research for 2 workstreams with 5 Squads total – delegated and planned work for myself and 2 Direct Reports, gradually adding responsibility over time like DRs leading on research for a low traffic section on-site. Coached UX Design Squad-mates to run low risk studies when resource limitedResearchOps: Semi structured interviews on UXR team practices led to increased uptake of Research Repository – change of process with studies added after completion rather than ad-hoc alongside a >200% increase of Repo. use by UX Design teamKey Research Study: Used UserZoom, Contentsquare, Google Analytics, secondary research in a 3-part, mixed method study for improvement of Delivery choices embedding two external brands’ requirements and UK/US/Spain participant insights. Resulted in 5 interaction changes and 4 key decisions total on Delivery choices for each page from Product List to CheckoutWorked across 6 different Squads and 3 platforms including B2C and B2B, through discovery stage interviews and analytics analysis, collaborating with external clients, Data Science, CRM, Product teams, Marketing, etc to make improvements like contributing to a 5% increase of Conversion for a newly designed, research-backed Native App Basket page

Owned the process of running A/Bn tests by collaborating with teams around the business including Data, Dev, Product, UX Design, Brand Owners. Oversaw over 25 experiments from ideation to completion, including a change to Checkout that led to 0.5% Conversion uplift across 100+ sitesQualitative Research supported experiments: Competitive Usability testing provided teams with rationale like defining on-site behaviour differences with German & UK usersGoogle Analytics investigations supported experimentation by providing context beyond tracked metrics and rationale when running QA testing with physical devices pre-experiment. This increased business confidence to run frequent experiments where build was rigorously tested in a pre-live QA environment

Analysed qualitative feedback, visualised quantitative results, and shared insights with Product Management and Dev teams through collaboration with public sector clients in an Agile environmentDeveloped a thematic analysis protocol for exit survey feedback to shorten analysis time

Took part in the entire research process - running data collection in a controlled lab with participants one-on-one, analysing quantitative data through SPSS, and presenting findings through a posterCollaborated with researchers and peers to work between projects, from successfully using R for analysis, to taking part in study design

I helped implement the Office of Education Abroad’s mission to spread awareness of the various study abroad options for UC Riverside students, like the excellent UCEAP programs around the world. I consulted with staff members through the university, and interacted with Faculty on campus to deliver the information within the classroom. Additionally, my fellow ambassadors and I would work together to create marketing materials to showcase programs of study. Once these materials reached the students, our group of ambassadors would advise all interested students.

I worked alongside Ph.D students and other undergraduates to assist with projects in a Botany lab with Professor Darrel Jenerette. I helped to implement projects both in lab, and in the field, taking samples while working in a team environment. I also demonstrated competency in Excel data entry, qPCR, pH measurements, and the creation of various research solutions.