Sean D. Hammerle Email & Phone Number

Santiago De Veraguas, Panama, Pa

Manage global operations for international contact center with more than 800 employees, including overseeing best-in-class client experience, highest-quality assurance, engaged recruitment, topnotch training, and superior continuing education. Focus on continual growth while maintaining alignment of the company's core values, passion, and niche. Maintain a family culture while governing the leadership team toward ONQ's 10-year strategic plan. Serve as the company's compliance officer and liaison to all local and national government agencies in Panama. Kenya and India.

Santiago De Veraguas, Panama, Pa

Santiago De Veraguas, Panama, Pa

Santiago De Veraguas, Panama, Pa

Santiago De Veraguas, Panama, Pa

Oversaw client operations for international contact center with 14 US-based clients and almost 300 employees. Directly supervise a 25-member management team as well as plan, coordinate and facilitate all leadership training. Supervise all recruitment and human resources activities.

Santiago De Veraguas, Panama, Pa

Designed and implemented US healthcare training program including customer service techniques, revenue cycle management and HIPAA certifications. Administered recruitment and development for OnQ’s Panama operations and supervised all aspects of human resources and project management.

Global Solutions for an Evolving World. Our innovative technology and award-winning call center network solve challenges in any industry.

In the past two years, COVID brought global challenges that no one could have imagined. Managing new obstacles has become the New Normal as we move into the third year of this pandemic. Successfully maneuvering through a crisis can be likened to a pilot flying a passenger plane. Crisis management starts with preparation as you "Hope for the best but prepare for the worst," like getting ready for takeoff, and ends with a "safe landing," like understanding how success indeed looks! This journey will run from healthcare protocols to various motivation techniques for introverts and extroverts and finally bring you to a safe landing with high standards and company growth.

For many, working remotely is a new experience, and for many more, managing remotely is an unfamiliar challenge. For the lucky few who have “been there, done that,” doing it during a global pandemic is a first for everyone. Motivating remote employees requires thinking outside of the box and understanding your Is and E’s, Introverts and Extroverts. You will walk away with a broader understanding of these personalities' distinct needs and gain some new ideas for motivation and some twists on the old ones.

The first B&P (based in Barcelona) online event in Panama. Discussion about the upcoming Presidential election.

Building business relationships in a Global Network - University of Panama English Program.

Advancement of Leadership in English Global Businesses - MEDUCA English Conference.

Understanding how to the best version of yourself.

Philanthropic Leadership and Institutional Development Consulting, LLC is an international firm focused on professional leadership and institutional development. The firm offers leadership management, corporate coaching, non-governmental development and civic training for organizations of all missions; ranging from the arts to healthcare to education. We bring a unique perspective to the table with the experience of that of paid executive as well as volunteer and brings a well-rounded viewpoint to every task, no matter the scope of the project or size of the organization.

Houston, Texas, Us

Houston, Texas, Us

Houston, Tx, Us

Houston, Tx, Us